Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very profesional service, evetything was smooth and fast”

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Posted 10 years ago

“I hadn't ordered from Daniel's Footwear before and it was easy to do so online and although there isn't a store close to my home, I checked to see if I could return my order if I didn't find them suitable to a store in an area I was visiting. I was informed by the help desk that this was possible and I was kept informed well about the return and the order. I would definitely consider ordering from Daniel again. Thanks”

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Posted 10 years ago

“Great shoes at a very good price, would use again 10/10.”

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Posted 10 years ago

“I like the footwear but not impressed with the customer care services”

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Posted 10 years ago

Hi Siobhan, Thanks for taking the time to review your order. We'd like to hear about why you weren't satisfied with the service you received, as we greatly value your feedback. Please could you email us your comments at help@danielfootwear.co.uk? Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Loved my purchased :) Daniel footwear sent my item really fast and well packaged.”

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Posted 10 years ago

“This was my first order with Daniel Footwear online and I was very pleased with the service.... Free delivery and my DKNY handbag arrived the next day ...... Fantastic !!! will definitely shop with them again !!!”

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Posted 10 years ago

“Very curtious and helpful service Nothing was too much I would recommend Daniel footwear to prospective customers and will definitely shop with them again”

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Posted 10 years ago

“Great Ralph Lauren shoes - excellent value and quick delivery - please get more stock so I can purchase the same shoes in Navy as no size 6 available!!!”

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Posted 10 years ago

“Very uncomfortable shoes the straps constantly slip won't be wearing the much”

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Posted 10 years ago

dear Catherine, thank you for your email i'm sorry to hear that you are not satisfied with your purchase we would happily process either a refund or exchange for if you are willing to send them back plus refund you the cost of returning them.

Posted 10 years ago

“The shoes is ok but I find that the right shoe is obviously worn. I don't know if it is a sample before but it is obviously not a new one which can be observed from the tread. It's a pity that the shop send their customer shoes like this only because the shoes is bought from the Internet. Overall, this is a good heels.”

Helpful Report

Posted 10 years ago

Hi Xiaomeng, Thank you for reviewing your order. The shoes you ordered have been in stock for a while and are heavily reduced in price. Although we only send out footwear in good condition, yours was the last pair in the company and one of the shoes had probably been tried on in a shop, hence the ever so slightly worn look on the tread. Please accept our apologies for this. If there is any way in which we can assist you, please let us know. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“I received my shoes within a reasonable time frame but when they arrive the bottom of one of the shoes was covered in stickers that someone had attempted to rip off. This is not what u expect on a new pair of shoes that cost a lot of money.”

Helpful Report

Posted 10 years ago

Hi Stephanie, Thank you for reviewing your order. There should not have been a sticker on your shoes, so please accept our sincere apologies for this. If there is anything we can do to assist you in any way, please let us know. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“EXCELLENT, VERY PROMPT SERVICE, I HAVE USED DANIEL FOOTWEAR BEFORE AND WILL AGAIN!”

Helpful Report

Posted 10 years ago

“Ordered a pair of mens shoes online and payment was taken, at no point did the site indicate the stock availability. Unfortunately I was advised that the item was out of stock and was refunded promptly. I appreciate the quick payment turnaround but how about showing stock availablity in the first place?”

Helpful Report

Posted 10 years ago

Hi Peter, Thank you for reviewing your order. I apologise for any inconvenience caused here. We endeavour to keep our stock levels completely accurate, but there can occasionally be discrepancies which we correct as soon as they are brought to our attention. Please let us know if you'd like any assistance with anything in the future. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Service generally good. One pair arrived several days after the first although ordered at the same time. Also one pair described as blue were actually green. Would buy from again.”

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Posted 10 years ago

“The Red boots looked rather mottled and slightly orange in places. Also I am a normal size 6 and have purchased Fly boots for years but these were really big so they have been returned.”

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Posted 10 years ago

Hi Catherine, Thanks for taking the time to review your order. We're sorry that your boots weren't right for you. Please don't hesitate to contact us for advice in the future. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Quick delivery, great price”

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Posted 10 years ago

“Absolutely beautiful shoes, good price and excellent service. Very happy.”

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Posted 10 years ago

“Although the item did not fit the quality was extremely good”

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Posted 10 years ago

“Fairly wide fit, which suits me, originally out of my price range but as sale items a good price for high quality.”

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Posted 10 years ago

“Well made product, good sizing, prompt delivery”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews