Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted Customer Services prior to placing the order and I was very impressed with the helpfulness of the staff member who advised me that I could return the items if unsuitable to a Daniel Footwear store. I was unaware of this option from the website. The delivery was a uick and I was delighted with the sale price and glad I ordered 2 pairs of the same shoe.”

Helpful Report

Posted 10 years ago

“When buying a pair of Vivienne westwoods, you don't really expect them to be filthy, and obviously already worn. :/”

Helpful Report

Posted 10 years ago

Hi Naomi, Thank you for reviewing your order. Have you now worn the shoes? If not, could you please send one or two photographs iof the shoes to help@danielfootwear.co.uk? At Daniel, we pride ourselves in always providing goods in pristine condition, so we would like to ensure that this is the case for you. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Unfortunately there was a mix-up and I received someone else's order but the customer service team were quick to help out! This will not put me off and I will use Daniel Footwear again.”

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Posted 10 years ago

“Fast and efficient service - beautiful and COMFORTABLE boots!”

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Posted 10 years ago

“I had never heard of Daniel Footwear until I Googled "green shoes"! Having found exactly what I was looking for, I phoned Customer Services to check a few details before ordering - sizing, returns policy, etc. The lady was extremely helpful. I ordered the shoes and received them within three days. I am absolutely delighted with them - they are excellent quality, the perfect shade of green and extremely comfortable. I am very impressed with the service from Daniel Footwear and won't hesitate to place further orders. Thank you.”

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Posted 10 years ago

“Great purchase and very quick delivery overall v pleased.”

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Posted 10 years ago

“I own quite a few pairs of their shoes and boots. Yes, they are pricey, but finally you get proper quality for the price you pay. I have always had pleasant and easy transactions with them...even when I have had to return something. This is a store I keep coming back to and always recommend to my friends.”

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Posted 10 years ago

“I ordered by phone, polite and swift service, delivery arrived well packed and perfect.”

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Posted 10 years ago

“Sandals were delivered promptly and were well packed. Price was very competitive.”

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Posted 10 years ago

“First time purchasing from Daniel. The shoes were beautiful, I got sizing wrong. Was really impressed with quick delivery and even faster return and refund procedure. Absolutely love the shoes and faultless customer service. Definitely would buy again from this brilliant Company. Avidly waiting for their next sale.”

Helpful Report

Posted 10 years ago

“Ordered a pair of Sandhurst Carlyle Hunters boots on 31st July in a size 6 UK. Received confirmation emails etc and received boots on Aug 4th...one boot a size 6 as ordered and THE OTHER boot in a size 3 UK..whomever packed and sent those was clearly having a laugh right?! 3 phone calls later to their 'customer service' team I was told by voicemail that another pair of boots were being despatched THAT DAY ie the 4th of August. Guess what people it's the 12th today and NO BOOTS so far!!! Called them AGAIN yesterday to check where the hell my boots are and was told that they 'WEREN'T SCANNED ONTO THE LORRY'...so NOONE KNOWS WHERE THEY ARE ...SO THEY LIED WHEN THEY SAID THEY WERE ON THEIR WAY!!. GET THIS..they have sent ANOTHER pair of boots 'allegedly' ...I asked to have CONFIRMATION of this by email, was assured I would and NATURALLY I HAVE NOT!..What a serious bunch of cowboys....never ever again..DO NOT BUY FROM THIS JOKE OF A COMPANY..reporting to trading standards...absolute jokers.”

Helpful Report

Posted 10 years ago

Hi Claire, Thanks for taking the time to review your order. I offer you my sincere apologies for any inconvenience you have faced. We have vigorous quality control systems in place to avoid packing errors such as the one you encountered, so it is frustrating that this occurred. Regarding the replacement pair, we have experienced problems with UK Mail here, as it was sent by us but was misplaced by the courier in transit. We hope you are satisfied with the pair that you should have now received. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Quick delivery. Lovely sandals”

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Posted 10 years ago

“Great service, great products, only very minor point was that I found it hard to locate my basket on the website. Many thanks.”

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Posted 10 years ago

“Well packaged and it came quickly. I love these shoes and already have a pair in another colour.”

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Posted 10 years ago

“Ordered some boat shoes online, these arrived within 48 hours and were just as described. I have used the online service a few times for convenience and the web site is very easy to use.”

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Posted 10 years ago

“My order was obviously not checked before being sent out as the trainers were different colours looking at them it seems that maybe one trainer has been out in the sun and faded considerably but had they have been checked before being sent out this would have been obvious. I returned the item and received a full refund but it was very inconvenient and I had to cover return postage costs.”

Helpful Report

Posted 10 years ago

Hi Sarah, Thank you for reviewing your order. I'm sorry to hear of the inconvenience you faced. We would be happy to refund you for the costs faced in returning your trainers to us. If you'd like this, please email help@danielfootwear.co.uk with your order reference, PayPal email/card details (you may prefer to call us on 0113 3899 899 for this) and a photo or scan of the return receipt. Kind regards, Oliver Customer Service Team

Posted 10 years ago

“Very pleased with my ugg boots and the price, also the ability to return if you need too.”

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Posted 10 years ago

“Looks great, feel great”

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Posted 10 years ago

“Excellent service, speedy delivery. Very pleased with purchase.”

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Posted 10 years ago

“Both pairs of boot arrived safely. Very good packaging. Everything was perfect. Online pictures showed the boots very well.”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews