“Website completely unresponsive, have tried to access it on different devices but still no joy. Was going to place an order, but the whole experience is so frustrating that I've basically given up. A sure-fire way to lose potential customers...”
“Absolutely rubbish website, jumped around, wouldn't load properly, tryed to order a coat with promo code for free delivery, had 2 hours left for the code to expire and spent so much time trying to get it to work it expired, black Friday deals is a load of rubbish, bet tomorrow the coat is full price, not impressed, definitely rubbish since the store closed, if i could give no stars i would.”
“If I could mark no stars I would. I have just spent nearly an hour trying to filter a search to find leggings in my size and leg length. It was so slow, I thought it was my tablet but having deleted some apps, it was the same and I realise it's the website. It felt like I'd gone back in time to dial up. I don't usually take the time to write bad reviews, but I'm so annoyed that in this day and age, an online company like this can't provide a properly working website. My money is going to be spent elsewhere because I've lost the will to live trying to look at anything on the Debenhams one”
“Dreadful, dreadful website. I’ve given up ordering goods from Debenhams, even though I’d like to, because the website, is so bad, so slow, , jumps around and if you try to look at something it returns to the first item on the first page. You must be losing £s£s£s Debenhams - sort it out, you need a slick, quick, website that’s a pleasure to use. Yours must be the worst in the U.K.”
“The website is awful. I have complained directly to company in the past but nothing has changed. Debehams must be losing so much business. I have tried umpteen times to order items but give up each time because the website is very slow, keeps jumping back to first page and refuses to open the window when pressed. It's just impossible to use.”
“The website is terrible. I always shop on line but this is so slow and jumpy I just haven't got the time to mess about with it. Sorry debenhams but you have lost my custom until sorted. 🥴”
“Both website and app useless. Both slow, jump all over to a page I haven't even pressed, won't load my basket, on the odd chance I can add something to my basket that is. Both app and website say an error has occurred when I go to add an item. A total waste of time, I've tried it that many times over the last 48 hours Debenhams should be paying me ! Will shop somewhere else.”
“Slow, slow, slow.....website takes forever to load, forever to look at goods. Keeps jumping back to main menu. I give up. No orders from me. I used to order alot from Debenhams online, but the website is so slow there is no point wasting my time.”
“Worst website ever, so slow, I paid for a year's delivery, but it takes so long to search, I don't have the time or patience to use debenhams online, pages jump all over the place... Eventually”
“Website is unusable! I cant even browse, let alone attempt to buy anything. Same as other reviewers have posted here. What is going on Debenhams ????”
“These problems have been going on for so long and still Debenhams haven't got around to fixing a major problem. Surely as a business who rely on online sales their website should be a priority. I gave up looking for a coat as it was so frustrating! Debenhams read your reviews because you're actually running your business into the ground!!”
“Don’t use them. Ordered a heated throw on 15th October, didn’t arrive, no notification from Debenhams, I looked at website and it is now shown as out of stock. They say they have to chase it up with the supplier. Meanwhile they have taken my money. I ask for refund they give same excuse. Surely this is illegal, certainly unethical. I am £70 out of pocket and therefore unable to purchase else where. To add insult to injury their website says do not make further enquiry or you will go to end of queue!
I am still waiting and will stick to Amazon in future, at least they keep you updated and an out of stock item could be cancelled. Very bad service, everyone trying to save money on energy, and this was our attempt. We are on a very limited budget, my husband is almost 80 and we cannot shop elsewhere until they attend to this.
Shop elsewhere, Boohoo indeed!”
“Yet again, decided to persevere with Debenhams horrendous Website. Gave up after 20 minutes. It is dreadful they must be losing so much business. It is slow, unresponsive and has a mind of it's own. Last time, sorry Debenhans to lose you but giving up now to save my own sanity.”
“Trying to browse is almost impossible. Website is slow and unresponsive. I had a list of things I wanted to buy. Gave up, frustrated at the time I had wasted. Worst website I have encountered for speed.”
