Hi Lisa, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I received the mirror and I am not happy with it, the quality is poor and it looks cheap !!! I've tried numerous times to reach out regarding a return and am Still waiting for a response. 5 times is 4 too many at this point. So, so far Decor Steals have Not made me happy !!!!!!!”
Hi Christine,We hope you are well today.
We apologize for any confusion. We replied to your inquiry a few times 9/8/22, however we never heard back from you. You can add yourbestfriends@decorsteals.com to your contacts to ensure you receive any future communications from us. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day, and thank you for choosing us!
“I ordered the 4 foot clock, said little effort to put together. It comes in three separate pieces, fine, but you also hang the 3 different pieces, all with double hangers. 2 sides hang same height, middle piece is hung higher. Glad I paid half price. Son is redoing, so I only have to hang 1 piece. A little disappointed.”
Hi Z, Thank you for your helpful feedback. We’ve passed along your comments to our team, it helps us better our future items. Your happiness matters! Enjoy your day, and thank you for choosing us!
“the cabinet arrived and all looked good until it came out of the box. The tall door was closed, but when opening the door, it was not attached at the top. the wood on the hinged side of the door is split down, causing the top hinge to be unattached. The screws are about 1/4" long, and the tiniest diameter I've seen... - I work for a cabinet remodeling company, so I know the only remedy is a new door for the cabinet. The right cabinet door is warped, the hinges were hanging by a thread, and the cabinet closure is placed to far out for it to close. If I move the swing closure, the first holes will show -
I received a 'lemon' cabinet.”
Hi Sherry, We are sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately so we can address this for you at yourbestfriends@decorsteals.com Enjoy your day, and thank you for choosing us!
Hi April, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high-quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
Hi Courtney, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately with a photo so we can address this for you at yourbestfriends@decorsteals.com Enjoy your day, and thank you for choosing us!
“Came not well packed it was bent up. My husband had to work on it screws were loose in box. Box was a used box and not strong box for something like this. We fixed it. But if I didn’t want it so bad I would return it. No impressed for sure”
Hi Jackie, Thank you for your review and feedback! For the future, we request a photo of all damaged/defective items. The photo is helpful for us to improve our shipping practices; and in some cases, it helps our suppliers to improve product and packaging quality. If the item is damaged you would be responsible for the return shipping cost. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! This looks beautiful, thanks for sharing! Happy Decorating!
Hi Kitty, Thank you for your review and feedback. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Melissa, I am Sorry to hear you aren't thrilled with your purchase! If you believe your item is not consistent with the product description, please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help! ♥
“Wasn't really what I thought they were for the money, don't really like the looks of the ribbon on them , the ring should be the same color as the bell ,not the ribbon, wish I had not ordered, totally disappointed”
Hi Kimberly, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you! You can find our Return Policy here: https://www.decorsteals.com/order-i-placed/faq-order.html Enjoy your day!
“Horrible smell of ALL products in the very delayed spring box! I had hoped after having the products several months they would have “Aired out”. NOPE! Still smells whenever I walk by or just near the products. And the 2 pictures were dirty ( frames do not have glass to protect the pictures) see pics/videos.”
Hi Debbie, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please remember to email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you accordingly! We see our team has taken care of you! It's important you're happy with all your experiences with us! Enjoy your day!
“I never received this product. It was lost in transit. I received a refund but also received a notice I should order a second one because they were back in stock? I have been asked to review the product twice.
This is annoying and like rubbing ground glass into a wound. What should I say?”
Hi Catherine, I am so sorry to hear your item was lost and we were unable to replace it. As much as I wish we could, we just do not have control of how the packages are handled once they leave our warehouse and are in the Carrier's hands to deliver in a timely manner or to the correct address. Our system is set up for an automatic review after a short time it departs from our warehouse! I am so sorry for your experience. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! We hope to see you back in the future!
Hi Cynthia, Thank you for sharing your feedback with us, we're so sorry to hear you feel this way! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo or video so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi, Sorry to hear you aren't thrilled with your purchase! If you believe the Table is not consistent with the product description, please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help!
“Stands are very cheap. Made out of broken pallet wood. Much smaller than appear in picture. My mistake, I should have measured. Pots are nice (but small).”
Hi Stephanie, Thank you for your review and feedback. We agree, always check the dimensions for an item (and measure your space!) before ordering to make sure the size of the item is not too big or too small for where you are picturing it! They are recycled wood stands and can expect slight size differences, and other general distressing. They are very unique and popular! Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
Hi Phyllis, We're so sorry to hear this has happened! We see our team has taken care of you and shipped the missing Hardware. You should see it in a week or so. It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
“I have been happy with a few items and very unhappy with some. I have had duplicate orders sent to me and when I tried to contact company to return...unsuccessful. Just beware of what you order...”
Hi Kathleen,
We hope you are well today.
We apologize for any confusion. We replied to your inquiry 21 days ago, however, we never heard back from you. You can add yourbestfriends@decorsteals.com to your contacts to ensure you receive any future communications from us. Our customer happiness team has re-sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Ann, We are so sorry to hear that it happened again! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has tried to email you with no answer! We have resent our reply, It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!
Hi Stacey, Thank you for your patience, we do see this is delivered now! If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!
