“It was good .
I just don’t want to have to spend more money to finish the look .
I have to buy three more candles , nowhere to go with a boot tray .
Already have almost the same pillow cover , from a previous package.”
Hi Mary, Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! Here is a style guide to better explain the possibilities and the vision behind each piece: https://www.decorsteals.com/steal-it-box-spring2022-style-guide.htmlIf you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
“I like this table its really cute but one of the wood spindles came spit half way up. I was still able to put the table together but for the price thats not acceptable”
HI Amy, We are terribly sorry to hear this. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. Please reach out to our team immediately with a photo so we can address this for you at yourbestfriends@decorsteals.com! Enjoy your day!
Hi Katherine, We're so sorry to hear this! We’ve passed along your comment to our team. It’s important to us to improve wherever we can. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day!
“I have received two items, one was not as described but not worth shipping back. The second item I ordered was accurate and very cute. I'll continue to look at the items they offer.”
HI Aubrey, Sorry to hear you aren't thrilled with your purchase! If you believe the item is not consistent with the product description, please contact yourbestfriends@decorsteals.com with a photo, we will be happy to help! It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Melanie, Thank you for sharing, we're so sorry to hear this! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
“The packaging was bad.. thrown in a box upside down with no protection around it! Pieces had fallen off. I glued back together because I didn’t want the hassle of sending back. The tulips on the wreath aren’t on in a uniform way. One side is bare.. Better quality control??”
Hi, We're so sorry to hear of your disappointment. While our buyers work tirelessly to perfect our steals, with several rounds of quality assurance and drop testing, mistakes can still happen or items may get damaged in shipping. With one side being bare please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi Kathy, We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com Enjoy your day!
“I like the 3 tier stand. However, the reason for the poor review is that there were supposed to be 3 spindles to put it together. There were only two spindles. Consequently, you can only put 2 tiers together. This is the second time I have either not received all the parts or the product came broken.”
Hi Nancy, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition.
Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Studs did not line up,I cant hang this on my walls..made very cheap.The hanger part is bent! Want to return,but I dont think I should have to pay to have it shipped back.”
Hi Kathy, Oh no! If an item has damage we want to see it and make you happy! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com asking for photos and to take care of you right away! Enjoy your day!
Hi Brenda, We're so sorry to hear this, it sounds like it may have been damaged in the shipping process. please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Tawana, Thank you, we really do appreciate your feedback and star! We’ve passed along your comments to our team, your happiness matters! If you need further assistance for something that is not right you can email our customer happiness team at: yourbestfriends@decorsteals.com We want you to LOVE all of your steals. Enjoy your day and thank you for choosing us!
Hi, We love the Candle Holders and we really wanted you to love them too! It is important to always check our dimensions to give you a better understanding of the size of our items. This is always located in our Highlights. Dimensions: Medium: 5” Diameter x 3.5”H Large: 6.5” Diameter x 4” H If you are ever not happy with an item, please email our customer happiness team within 30 days of the date the item was sent out to you, at yourbestfriends@decorsteals.com so we can assist you! You can find our Return Policy here: https://www.decorsteals.com/order-i-placed/faq-order.html Enjoy your day!
Hi, We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us at yourbestfriends@decorsteals.com It's important to us that you're happy with all your experiences with us! Enjoy your day!
“Very frustrating! I ordered a placesetting of 12, Every place setting was sent in a separate box. A total of 12 boxes arrived at my house with a gross amount of packaging. What a waste. The only thing I can think of is that they were able to charge me for shipping for each box and that was a money maker for this company. Absolutely ridiculous”
Hi Eva, We are so sorry to hear of your frustration! Our Team packages each item with love and care and with this being such a fragile item we need to make sure the packaging is perfect! We want your steals to arrive safely. This item did have a shipping promo applied $5 shipping for the first set, $2.99 shipping for each additional within the same order! If you need further assistance we can be reached at yourbestfriends@decorsteals.com It's important you're happy with all your experiences with us! Enjoy your day!
“I ordered the European dough bowl and i was very disappointed it looks nothing like this one it has rounded ends and it's not very deep,i really don't want to pay to ship it back 😕”
Hi Tracy, We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com Enjoy your day!
“Ordered the 3 square risers and they do not sit flat, I've tried in several spots but the still rock. I have contacted Customer Service and waiting to hear back. Other than this order I have loved everything else I have purchased from Decor Steals.”
Hi Cathy, We are so sorry your order arrived in less than perfect condition. We replied to your inquiry 3/9 but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Vicki, We apologize for any confusion. We replied to your inquiry 2/2/22 however we never heard back from you. You can add yourbestfriends@decorsteals.com to your contacts to ensure you receive any future communications from us. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I love love love this company as is evidenced by my checking account. However, this box was really a disappointment. There is nothing that works for me or my home. Not the reversible bunny prints or the eucalyptus tree. The candle holders feel cheap. Personally one pillow cover doesn’t help me… I like 2 matching pillows. I do like the 3 legged side table but hummm, what to do with it… this was my first box and probably my last. It was a very expensive lesson to learn but I’ll keep going along as I have been, seeing the item and buying it if it works for me. I do love this company!! This box just wasn’t for me.”
“I never received my item. Customer Service reimbursed me but I was looking forward to receiving my item. Order was delivered to a wrong residence or damaged during shipping, no specifics from the company. Not a good first impression!”
Hi, We're so sorry to hear this! We do apologize that we did not have a replacement available. We are very sorry that your package was lost during transit, as much as we wish we could, we just do not have control of how they are handled once they leave our Warehouse and are in the Carrier's hands. We are sorry for your experience. We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com We hope to see you back in the future!
Hi Leslie, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high-quality items at an affordable rate. If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!
