Hi Teri, Thank you for the review and feedback. We always try to keep our prices as low as possible and know that we undercut our competitors almost all the time. Just be aware when comparing price tags, make sure you are really comparing apples to apples. We have seen competitors offer items VERY similar to ours but with lesser materials or smaller dimensions. If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Thanks for being a Stealer and have a Great Day!
“I have bought numerous items from you over the years and I have been happy with almost all of them. I love the items in the Decor Steals box. I was very unhappy with the timing of the delivery. I ordered this spring box in February and you delivered it to me the week AFTER EASTER! It was supposed to be full of decor for spring (many Easter items) and I was unable to use them because they were delivered AFTER EASTER! I will probably not ever purchase another of these boxes due to the long wait time for the items. Now I just have to find a place to store them for next year. This was very disappointing as I had planned my spring decorating around those bunny prints and they came too late to use them.”
Hi Laurie, We are so sorry for the inconvenience and just as frustrated as you with the shipping delays! Unfortunately, it was out of our hands and we worked super hard to bridge the gap in shipping as much as possible! We want you to enjoy these pieces all year round. The items were chosen carefully to do so. The bunny prints are reversible and are not just for Easter. Here is the style guide for some ideas. https://www.decorsteals.com/steal-it-box-spring2022-style-guide.html If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
Hi, Thank you, we really do appreciate your feedback! We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. This Sconce is meant as a “decorative” piece. They are not meant to be bright “reading” lights! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!
Hi Bonnie, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi LG, Thank you for the review and feedback. We recommend using Rayovac or Duracell brand batteries. Other brands, such as Energizer, have an extra plastic coating on the negative end of the battery which can cause items to malfunction or not work properly. We also recommend staying away from “off-brand” or other inexpensive “store brand” batteries as sometimes these do not have enough power to run your device. Hope this helps, Thanks for being a Stealer and have a Great Day!
Hi Anna, Thank you for your star rating. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!
Hi Pamela, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi Jerri, We're so sorry to hear this happened again!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
Hi Tracey, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“Received my order for the pesky insect table trap. Didn’t realize the lid was not wrapped in paper but only in the large bubble wrap and it fell out when I was removing the bubble wrap from the box which caused the lid to fall out and break/chip. So disappointed in the wrapping!!”
Hi Joy, We are sorry to hear this happened! We package each order with love and care, mistakes happen. We want you to LOVE this item as much as we do! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Sandra, Oh no, we do not like to hear this! Please reach out to our team at yourbestfriends@decorsteals.com right away with a photo so we can make this right for you. Enjoy your day!
“I love a lot of the items that Decor Steals offers on their site. This was the second purchase I’ve made from them and I’m disappointed in the customer service! I recently purchased the whitewashed porch swing and the item broke within the first 15 minutes of use. I reached out via email with pictures attached and have not gotten a response.”
Hi Melissa, We're so sorry to hear this! We apologize for any confusion. We replied to your inquiry 4/22 but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Vicki, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“I really wanted to love this but I’m not happy with it. Way too pricey for the quality and the distressing looks cheap and stupid. I’ve ordered so much from here and this is the first time I have been so disappointed. I order this over the Mora clock and I’m really wishing I would have went for the clock instead. This was my birthday gift to myself. Disappointing.”
Hi Lindsay, We're so sorry to hear this! Thank you, we appreciate your feedback! We see our team has taken care of you! We’ve passed along your comments to our team, it’s important to us to improve wherever we can and that you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com We hope you had a wonderful Birthday! Enjoy your day!
“I love Decor Steals but this is probably one of the lowest quality products I’ve purchased. It feels like macramé that wraps around the wings; the placement of the hole to hang the dragonfly by is hanging off on one and is not present on the other and the body is wood. Definitely indoor item.”
Hi Colleen, We're so sorry to hear this!
Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!
“Unfortunately with the glass, it is top heavy. The stakes that came with it were not sufficient and the wind blew it over and broke two of the glass panels.”
Hi Suzanne, oh no, we are sorry to hear this! Thanks for your feedback, we’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! The base has holes that also can be screwed into a surface! Enjoy your day and thank you for choosing us!
Hi Rosa, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo of the item so we can make it right for you. It's important to us that you are always happy with all your experiences with us! Enjoy your day and happy decorating!
Hi Michele,
We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Sheila, Thank you for your review! Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!
