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Decor Steals Reviews

4.5 Rating 10,244 Reviews

85 %

of reviewers recommend Decor Steals

Company Reviews

Product Reviews

4.5

Based on 10,244 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

Decor Steals 5 star review on 25th April 2024

5072

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy. I purchased this Steal thinking I could use it on my countertop for dry goods. The medium sized cannister isn’t sealed on the bottom, plus all of them have a sickening odor, reminds me of kerosene. I emailed you about this problem, wanting to return for a refund, but no one has helped me. All I can say is, this product stinks and your customer service stinks too!”

Posted 2 years ago

Hi Peggy, We apologize for any confusion. We're so sorry to hear this! We replied to your inquiry 4/11 but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“I would LOVE to actually review this item but I've yet to receive it😡 I made my purchase on March 24. It's now April 11 and still NOTHING!!! Completely unacceptable.”

Posted 2 years ago

Hi Bridget! We are sorry to hear this, by your tracking it is still in transit! If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“Hi! I ordered two of your sconces and one came with a broken bulb. I emailed over 2 weeks ago asking for a bulb replacement and haven't received a response. I also researched on your website about purchasing a replacement and you don’t offer selling the bulbs and these are the only ones that will work in this sconce. I don’t think I should have to buy a whole new sconce when the bulb came broken. I will try another email and wait for a response.”

Posted 2 years ago

Hi, We apologize for any confusion. We replied to your inquiry but we realized we have the wrong email address for you! You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“I did not like this and will return it. The bars were crooked and table wobbly”

Posted 2 years ago

Hi Tracy, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“I returned this item.”

Posted 2 years ago

Hi Sara, We're so sorry to hear this has happened! We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“The clock is beautiful but the hands were broken and swinging back and forth. There was no way to tighten them from the back. Decor Steals worked quickly with me, sending me a label to ship back and to give me a refund. No complaint about Decor Steals.”

Posted 2 years ago

Hi Erin, We are sorry that this happened. We will issue you your refund when the clock is received at our warehouse. Enjoy your day.

Posted 2 years ago

“Funny that I was asked to review box when I haven’t received it yet!”

Posted 2 years ago

Hi Priscilla, Please forgive us, the system automaitically sends the invitation to review shortly after it ships! If you need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“They're very poorly made and so lightweight that they would turn over very easily. There's glue dripping down the side of one of them so would need to turn them around. Sadly, they're headed to Goodwill.”

Posted 2 years ago

Hi Patricia, Oh no! If an item has damage we want to see it and make you happy! While our buyers work tirelessly to perfect our steals, with several rounds of quality assurance and drop testing, mistakes can still happen. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“I'm still waiting for my item. Customer service is still looking for it.”

Posted 2 years ago

Hi, We are so sorry to hear you have not received your American Mercantile Wooden Scroll Wall Decor, Set of 2 Pieces . Unfortunately your item appears to have been lost in transit. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“Damaged- Returning”

Posted 2 years ago

Hi Denise, We're so sorry to hear your item is damaged! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“The basket bottom was crushed all the way around. It was packaged in a box that had not been crushed but the basket was damaged. In this condition it wasn’t worth $30+. It also took quite awhile to get to me.”

Posted 2 years ago

Hi Karen, We're so sorry to hear this, it sounds like it may have been damaged in the shipping process. Please reach out to our team right away with a photo so we can make this right for you. yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“I was very disappointed when my order arrived. The scrolls were as if they were two different pieces. There was no way for them to be used together. The finish on each were completely different. Customer service said it would be at my cost to return and acted as if they just didn’t “match my decor” instead of being something that couldn’t be used because of bad workmanship on the product!”

Posted 2 years ago

Hi, We are sorry to hear this! After further review we do see they are not matching. While our buyers work tirelessly to perfect our steals, with several rounds of quality assurance and drop testing, mistakes can still happen. We see that our Team has supplied you with a pre-paid label to return this item for a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a great night!

Posted 2 years ago

“Very cheap made , will not order anything else”

Posted 2 years ago

Hi Brenda, We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us at yourbestfriends@decorsteals.com Enjoy your day, and thank you for choosing us!

Posted 2 years ago

“Poor quality mine came cracked on the side”

Posted 2 years ago

Hi Krystal, We're so sorry to hear this, it sounds like it may have been damaged in the shipping process. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Only received one box out of 3 Sent several emails no response Find it disturbing that there isn’t a phone number - to call Since their lack of response is horrible Still waiting for a call or email”

Posted 2 years ago

Hi, We're so sorry to hear of your disappointment. Your initial email was sent on Saturday. You should always receive a reply within 2-3 business days. :) We always want our customers happy and communicated to in a timely manner on business days. The lanterns are nested. You will not receive 3 packages. They should be inside each other. If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“I sent it back. It was very dark and hard to read”

Posted 2 years ago

Hi Patty, We're so sorry to hear this! We love the little Sign and we really wanted you too love it too! Please reach out to our team with your Return tracking number so we can look for this Return at yourbestfriends@decorsteals.com! Enjoy your day, and thank you for choosing us!

Posted 2 years ago

“Decor steals had not made me happy I'm still waitng for my refund on this item Nowhere in the description did it state that you needed two holes on your ceiling to install, therefore I had to return it They charged me $25 dollars for shipping and I have been waiting for two weeks for my refund with no contact from Decor Steals. Probably the last item I'll purchase.. Poor customer service.”

Posted 2 years ago

Hi Diane, We are sorry you feel that way. We have photos included on the site to show you the ceiling mounting plate! You will have 1 electrical hole and 2 srews anchors on each side to mount to ceiling! Our return policy states that if you would like to return an item that the return shipping cost is your responsibility. https://www.decorsteals.com/order-i-placed/faq-order.html We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“The item arrived with a broken glass. I got a refund but I would have preferred the item replaced”

Posted 2 years ago

HI Mirtha, We are so sorry for the inconvenience, our system was not able to issue a replacement order at the time your complaint was reported. They are now available if you would still like to get your hands on it https://www.decorsteals.com/historic-steeple-farmhouse-lantern-1521.html Enjoy your day, and Thank you for choosing us!

Posted 2 years ago

“Never received”

Posted 2 years ago

Hi Jann, We are so sorry to hear you have not received your Rusted Finish Three-Tier Potting Shelves. Unfortunately, your item appears to have been lost in transit. We see that our Team has refunded you in full! Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Thanks for being a Stealer and have a Great Day!

Posted 2 years ago

“I was very disappointed in the bunnies. The big one is white between his ears on the back and the small ones look like they have no eyes. NOT worth the price”

Posted 2 years ago

Hi, We're so sorry to hear you are not satisfied with your purchase. Our team is constantly hard at work to find the best materials to make exceptional products. If you believe something is wrong with your item, please email us a photo at yourbestfriends@decorsteals.com It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

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Decor Steals is rated 4.5 based on 10,244 reviews