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Decor Steals Reviews

4.5 Rating 10,250 Reviews

85 %

of reviewers recommend Decor Steals

Company Reviews

Product Reviews

4.5

Based on 10,250 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 4 star review on 3rd May 2024

Decor Steals 5 star review on 1st May 2024

Decor Steals 5 star review on 1st May 2024

Decor Steals 5 star review on 30th April 2024

Decor Steals 5 star review on 29th April 2024

Decor Steals 5 star review on 27th April 2024

Decor Steals 5 star review on 27th April 2024

5079

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disappointed in quality of items especially the House Scene. Spent 3 hours trying to put it together and it kept falling apart. To see the retail value of it was absurd! Totally felt ripped off not to mention the box didn’t come until mid December after all my decorations were put up. Will NEVER spend this kind of $ for something I have no idea of what I’m getting. Plus, sent an email stating my dissatisfaction and how the house scene didn’t work. They didn’t even give me a partial refund!”

Posted 2 years ago

Hi Kim, Our items are all handmade with love, each and every piece. It saddens us to hear you feel this way! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way. We see that our Team has already supplied you with an in-store credit. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a Great Day!

Posted 2 years ago

“First ever order -Still haven't received!”

Posted 2 years ago

Hi, We apologize for the delay in our response. We tracked your ITEM, and it appears it was delivered. If you have not received it, Please feel free to reach out to yourbestfriends@decorsteals.com so we can assist you!

Posted 2 years ago

“You did not make us happy”

Posted 2 years ago

Hi, We're so sorry to hear this! Thank you, we really do appreciate your feedback! We see our team has taken care of you with a Full Refund! It’s important to us to improve wherever we can and that you're happy with all your experiences with us! Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a Great Day!

Posted 2 years ago

“It hasn’t. The item was damaged and I have reached numerous times with no response beyond the automated response. Very very disappointed”

Posted 2 years ago

Hi Tamilynne, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Never received. Item was damaged and returned. No replacement.”

Posted 2 years ago

Hi Anne, We are so sorry to hear you have not received your Wooden Corbel Table and Bench Set. Please accept our apologies for the inconvenience. Unfortunately, we are unable to replace it at this time as we are out of stock. We see that our Team has supplied you with Full Refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a great day!

Posted 2 years ago

“Disappointed with the quality. The hearts were not finished in any way and I will have to stain or at least sand myself before giving them as gifts. Previously ordered the one heart and it was amazing.”

Posted 2 years ago

Hi Betty, We're so sorry to hear this! Our items are all handmade with love and personal detail, each and every piece. It saddens us to hear of your experience with this item, we really wanted you to love it as much as we do! It is our top priority to bring you high quality items at an affordable rate. Items should not arrive damaged in any way! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“I never received the shipment. Your shipper never received it from you. Please make good on this. At this point, I would not recommend Decor Steals. Either ship my order, or refund my money.”

Posted 2 years ago

Hi Sheila, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Very unhappy the item was not in good shale the bird is not on the limb as pictured it was almost upside down very cheaply made also i have not received my winter box and have attempted three times to find out why. Paid for first if November i will never order from your company again”

Posted 2 years ago

We're so sorry to hear of your frustration. Our customer happiness team will be reaching out to you again, please keep an eye on your inbox!

Posted 2 years ago

“I've been a consistent customer since April 2021. I requested a refund when my box did not arrive in time. I was never given a straight answer except that my package had shipped and was provided false information as at the time my package did not ship. I was even given someone else's delivery information in NC, and I live in TX. Unfortunately, my trust has been lost with this company and I will not order from Decor Steals again.”

Posted 2 years ago

We're so sorry to hear of your frustration. Our customer happiness team will be reaching out to you again, please keep an eye on your inbox!

Posted 2 years ago

“Never received box. Terrible shipping company.”

Posted 2 years ago

We're so sorry to hear you haven't received your item. Please reach out to our team so we can look into this for you - yourbestfriends@decorsteals.com

Posted 2 years ago

“Not made in the USA. Very disappointed in this purchase. All the legs are not made to scale so the risers are unstable.”

Posted 2 years ago

We are so sorry to hear this. Our buyers pour their hearts into making these products perfect and we expect them to be that way for you, however, we are human and mistakes will happen. Please reach out to our team right away so we can make this right for you - yourbestfriends@decorsteals.com

Posted 2 years ago

“Came damaged with no letter N. Sent a message to customer service over 2 weeks ago and they haven’t gotten back to me on what to do.”

Posted 2 years ago

We're so sorry this happened! We've checked in with our customer happiness team, and it sounds like they reached out to you ten days ago. They will resend their email, please check your inbox!

Posted 2 years ago

“I was looking forward to the fall box so much but was very disappointed in it. I had broken items in the box and some of the items were not as nice as I was hoping. I have tried to contact customer service 5 different times and no one has gotten back to me. I will not be buying from you again.”

Posted 2 years ago

We are so sorry to hear of your disappointment. While our team takes extra care to ensure items are packed appropriately, accidents can still happen in the shipping process. If you email us at yourbestfriends@decorsteals.com, we will be getting back to you as soon as possible. We are a bit behind on emails right now, but our small but mighty team is working hard to get caught up! Thank you for your patience!

Posted 2 years ago

“Ordered on October 30th. Delivered on December 14th. 45 days. Ridiculous. First and last order from your company, no matter what your excuse is.”

Posted 2 years ago

Hi, Please accept our apologies for the delay and inconvenience. This is not how we planned, nor expected our Winter Steal it Box shipments to go. Our team has worked very hard to account for shipping delays, we just never anticipated them being this delayed. We do hope you LOVE it as much as we do now that it is delivered. Enjoy your Day!

Posted 2 years ago

“Ordered my box as soon as it was released. Was told I would receive my box on November 29. I still haven’t received and have gotten minimal response from Decor Steals. Not a happy customer!”

Posted 2 years ago

We apologize, the Winter Steal it Boxes were delayed due to shipping issues out of our control. The great news is that these boxes are now leaving our warehouse at a rapid pace and the wait shouldn't be too much longer. We appreciate your patience!

Posted 2 years ago

“I t is not what I need and when I finally received an answer about drawer size you wouldn’t cancel my order Had you stated the size I wouldn’t have ordered it That’s not the first time I have not been satisfied without help This was the last order I will place and loss of my money I am unsubscribing from decor steals. Unsubscribe me I have already tried to unsubscribe and now am asking again”

Posted 2 years ago

Hi Angelina, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Haven’t received.”

Posted 2 years ago

We do apologize for shipping delays that were out of our control. Please note that Winter Steal it Boxes are now rapidly leaving our warehouse and it shouldn't be too much longer now! Thank you for your patience!

Posted 2 years ago

“Can’t review it. Haven’t received it yet. It’s been over a month. Bet this review doesn’t get posted.”

Posted 2 years ago

We're terribly sorry to hear you're still waiting on your order. If it's the Winter Steal it Box you're waiting on, it shouldn't be too much longer, they are rapidly leaving our warehouse now! Thank you for your patience!

Posted 2 years ago

“Ugly, not worth the price”

Posted 2 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Customer service is the worst! Not helpful at all!!! Do not buy from here!!!!!”

Posted 2 years ago

Hi Sue, The return shipping cost is your responsibility. when you make a duplicate purchase. Please keep in mind that the shipping cost for us to get the item to you typically exceeds $5, however, we only charge you the small flat fee and cover the rest out of our pocket. The return shipping amount will likely be greater than $5 and will depend on the size/weight of the item, and where you are shipping it from. We prefer to do it this way rather than to increase the price of all items to cover the occasional return shipping costs for some—we hope you understand!

Posted 2 years ago

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Decor Steals is rated 4.5 based on 10,250 reviews