Decor Steals Reviews

Name: Decor Steals
Address: 207 E. Blue Heron Blvd, Unit 3, Riviera Beach, Riviera Beach, Florida
Rating: 4.45

4.5 Rating 10,263 Reviews

85 %

of reviewers recommend Decor Steals

4.5

Based on 10,263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

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Decor Steals 5 star review on 17th May 2024

5088

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ugly, not worth the price”

Helpful Report

Posted 2 years ago

Thank you, we really do appreciate your feedback! We truly pour our hearts and our souls into every single item we sell. We’ve passed along your comments to our team, we promise we will take it to heart so we better our future items. Your happiness matters! If you need further assistance you can email our customer happiness team at: yourbestfriends@decorsteals.com Enjoy your day and thank you for choosing us!

Posted 2 years ago

“Customer service is the worst! Not helpful at all!!! Do not buy from here!!!!!”

Helpful Report

Posted 2 years ago

Hi Sue, The return shipping cost is your responsibility. when you make a duplicate purchase. Please keep in mind that the shipping cost for us to get the item to you typically exceeds $5, however, we only charge you the small flat fee and cover the rest out of our pocket. The return shipping amount will likely be greater than $5 and will depend on the size/weight of the item, and where you are shipping it from. We prefer to do it this way rather than to increase the price of all items to cover the occasional return shipping costs for some—we hope you understand!

Posted 2 years ago

“The pots arrived broken and only one was intact. The representative told me they would refund me but there weren’t anymore to replace it. I went on the next day and was able to add the pots to my cart. Poor response in my opinion.”

Helpful Report

Posted 2 years ago

We're so sorry for the frustration. Some may have become available after your interaction with our team. Please feel free to reach out again to our team so we can help with a replacement. yourbestfriends@decorsteals.com

Posted 2 years ago

“Item arrived damaged and they still haven’t helped me but offered me to keep it and get a 50%credit to their store. Every time I email them it’s 5-7 days to get a response. Not satisfied at all.”

Helpful Report

Posted 2 years ago

We do apologize for the delayed response times. Our small but mighty team is working hard to answer each and every email as fast as possible. Thank you for your patience while we get caught up!

Posted 2 years ago

“Horrible customer service. Had an issue with an order and the didn't respond within 48 hours like they said and then when they did, they didn't even answer the concern i had.”

Helpful Report

Posted 2 years ago

Hi, We are so sorry to hear that and we do apologize. Our response time has taken a bit longer as we were experiencing a high volume of emails. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“Delivered broken . Company is difficult to get a hold of .”

Helpful Report

Posted 2 years ago

We're terribly sorry to hear an item arrived broken. While our team takes great care to ensure items are packed thoroughly, damages may still occur in the shipping process. Please reach out to our team right away so we can help make this right for you! yourbestfriends@decorsteals.com

Posted 2 years ago

“I was so disappointed and underwhelmed with this bead garland. I returned this item. It is the first and only item I have ever returned.”

Helpful Report

Posted 2 years ago

“I placed 2 orders for decor steals boxes 11/06 and have not received either of them. 30+ days to ship an order is unacceptable.”

Helpful Report

Posted 2 years ago

We're sorry to hear of your disappointment. We have experienced shipping delays out of our control with our Winter Steal it Boxes. Boxes that have been ordered but not yet shipped are expected to ship out 12/8-12/12. We truly apologize for the inconvenience and thank you for your patience.

Posted 2 years ago

“I bought the garland door frame holder and it didn’t stay up and then the screws stripped. False advertising for sure!”

Helpful Report

Posted 2 years ago

We're so sorry to hear you're having trouble with this product. Please reach out to our team ASAP so we can help you figure this out! yourbestfriends@decorsteals.com

Posted 2 years ago

“Looks nothing like the photos - and while I understand shipping delays, rest assured Decor Steals will not be there to help. I received my item almost a month later, and all of the "frost" had fallen off in the box...but even if all that was on there, the wreath still looks nothing like the photo. I am very understanding of the issues going on, I have the same problems in my business... however, customer service is what makes or breaks the problems. In this case, it broke it.”

Helpful Report

Posted 2 years ago

Hi, We are so sorry about the delays, we are at the mercy of the carriers to deliver your package in a timely manner as once your package leaves our warehouse it is in their hands to do so. Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“I so wanted to leave a positive review. Unfortunately my experience has not been a positive one. I bought a wall cabinet that arrived damaged. I understand things happen; so that is not my main issue. My concern is with customer service not returning emails to discuss the situation. Reflects poorly on a business when they don’t take their customers concerns into consideration.”

Helpful Report

Posted 2 years ago

We are so sorry to hear your item arrived damaged. While our team works hard to ensure items are packed carefully, mistakes happen and items may get damaged in shipping. Our team will of course help make this right. Please bear with us right now as we are experiencing a high number of email inquiries, but know that a member of our team will get back to you as soon as possible.

Posted 2 years ago

“My order was supposed to arrive on November 21, It is now December 3 and it hasn't arrived yet. Hard to review when it's 2 weeks past when it was supposed to be here. I'm not happy so far but things might change if my item ever arrives.”

Helpful Report

Posted 2 years ago

We're so sorry to hear of your frustration. Please reach out to us so we can take a look into your order and provide an update. Our team is here to help!

Posted 2 years ago

“There’s no phone number to contact with this company. This mirror came damaged. It looks like it was bought by someone else, returned and reshipped to me. There’s a hole on the back bottom of the mirror which confirms someone had this item before me and it was returned. They claim they will respond to emails within 48 hours. So far no one has answered my complaint. This is my first and definitely my last business dealing with this company. Still waiting for their response!!!!”

Helpful Report

Posted 2 years ago

We are so sorry to hear about your experience. We have checked in with our customer happiness team, and it sounds like they've already issued a you a full refund. We apologize again for the inconvenience. Have a wonderful day!

Posted 2 years ago

“I would love to review my Steal it Box that I ordered October 30th, but I have yet to receive it as of December 3rd. They managed to charge my credit card the day I ordered though. Fear I may have been scammed”

Helpful Report

Posted 2 years ago

Rest assured, you have not been scammed! We have experienced delays out of our control in shipping out our Winter Steal it Box. However, boxes are now shipping out of our warehouse and it shouldn't be too much longer. Please reach out to our customer happiness team with any further concerns about your order, we're here to help! yourbestfriends@decorsteals.com

Posted 2 years ago

“I am still waiting for my winter box since October 27 and no one will respond as to we’re it is or when I will receive it .. Please explain because I have gotten half the order.”

Helpful Report

Posted 2 years ago

We apologize, we have experienced delays out of our control in shipping out our Winter Steal it Box. However, boxes are now shipping out of our warehouse and it shouldn't be too much longer. Please reach out to our customer happiness team with any further concerns about your order, we're here to help! yourbestfriends@decorsteals.com

Posted 2 years ago

“I ordered and paid for the winter Steal It box on October 27. The order is still pending, with no updated shipping date or information. I can see on social media that I am not alone. I would not take a chance on this company.”

Helpful Report

Posted 2 years ago

Hi there, we have unfortunately experienced shipping delays with our Winter Steal it Box that were out of our hands. Please note that boxes are now leaving our warehouse as fast as possible and it shouldn't be too much longer. We are so sorry for the delay. Please reach out to us with any further concerns about your order yourbestfriends@decorsteals.com

Posted 2 years ago

“The Santa gift bag is of poor quality it looks like it came from the dollar store the gingerbread do not stand up appropriately on the top of the tree it lays flat so you can’t even see it the branches look like they are made of paper and the boxes for Decour are as cheap as can be I ultimately would like a complete refund for this product completely dissatisfied”

Helpful Report

Posted 2 years ago

“I haven’t received my purchase yet.”

Helpful Report

Posted 2 years ago

Hi there! Please reach out to our customer happiness team so we can take a look into your order. We're here and happy to help! yourbestfriends@decorsteals.com

Posted 2 years ago

“I would love to review it but decor steaks is now using Lasership. My item is MIA. I asked Decor steals for assistance since it stated it should’ve already been delivered but wasn’t. Decor steals said to be patient despite lasership themselves saying they aren’t sure what happened, if mine got checked picked up but actually didn’t from decor steals.”

Helpful Report

Posted 2 years ago

Hi Colleen, We are so sorry to hear your item was delayed in the shipping transit to you! We are at the mercy of the carriers to deliver your package in a timely manner as once your package leaves our warehouse it is in their hands to do so. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“Hi i purchased a galvanized box with wooden top and glass bottle with removable basket. I was so dissappointed when i opened boxes. Not worth the price. Too small. Ive emailed to get RMA for return no response. They claim they get back within 48 hours well its been several days now no response.”

Helpful Report

Posted 2 years ago

Hi Esmeralda, Thank you for the review and feedback. We are sorry you feel that way. We see our team has taken care of you! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

Decor Steals is rated 4.5 based on 10,263 reviews