Decor Steals Reviews

Name: Decor Steals
Address: 207 E. Blue Heron Blvd, Unit 3, Riviera Beach, Riviera Beach, Florida
Rating: 4.45

4.5 Rating 10,265 Reviews

85 %

of reviewers recommend Decor Steals

4.5

Based on 10,265 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

About Decor Steals:

Decor Steals is a daily deal site featuring 3 new home decor products every day! Our steals only last 24 hours (or while supplies last) so don't wait!

Visit Website

Write Your review

Tell us how Decor Steals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decor Steals 5 star review on 17th May 2024

5088

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always loved Decor Steals and bought a lot of items over the years. This most recent purchase was disappointing.”

Helpful Report

Posted 2 years ago

Hi Kris! We're so sorry to hear of your disappointment. Please reach out to us and give us more information, we would love a chance to make it right for you! yourbestfriends@decorsteals.com

Posted 2 years ago

“Looked real fake!”

Helpful Report

Posted 2 years ago

Hi Conni, Thank you for sharing, we're so sorry to hear you feel this way! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 2 years ago

“Very cheaply made and definitely not worth the $54.99 I paid. Wish I could return it.”

Helpful Report

Posted 2 years ago

Hi Erika, Thank you for your star rating. We are sorry you feel that way! Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“It came damaged I sent photos and emails Took 5 days for reply offering me 25%discount I replied back stating I wanted refund as is too damaged to display. Still haven’t been responded to. Very disappointed”

Helpful Report

Posted 2 years ago

We're so sorry to hear this has happened! We see our team has given you a Full refund! It's important you're happy with all your experiences with us! If you ever need assistance we can be reached at yourbestfriends@decorsteals.com Enjoy your day!

Posted 2 years ago

“I’m still waiting on a refund. I returned the wreaths the day after receiving them. They heavily shed the “crystal” ice. They did not ship within three days although they were advertised to do so. Instead, a label was created the day after I ordered, but FedEx did not receive the wreaths for shipping until a full week later. Decor Steals has great customer service, however, they did not live up to it this time.”

Helpful Report

Posted 2 years ago

Thank you so much for the feedback and for letting us know. Our buyers work tirelessly to perfect these items, but as we are human, mistakes can still happen. We'll be looking into this issue right away. Thank you again for bringing this to our attention!

Posted 2 years ago

“I ordered my box on the 28th of October and have still not gotten it. Sent email and no response. $ were taken out of my acct. but still no box?? Please respond!!”

Helpful Report

Posted 2 years ago

Hi Peggy, We apologize for any confusion. We answer every single email we receive but unfortunately sometimes our emails land in spam folders. We do not see an email from you in our folder. The Winter Steal It Boxes began shipping November 24th in the order they were placed. Your shipping estimation was called out in our listing Highlights, and in the checkout process. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“I ordered my steal 3 weeks ago and still have not received it. Very poor shipping at a timely manner.”

Helpful Report

Posted 2 years ago

Hi Mario, We do see your package is still in transit. As we approach the holiday season, like many businesses across the country, we are seeing delays in transit as the Carriers work to keep up with the increasing volume of packages. We are seeing delays in pickup scans, tracking scans and of course transit times. We are working super hard to bridge any gaps in shipping but unfortunately, a lot of this is out of our control once it leaves our warehouse. If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“I am not happy because I didn’t receive the bar with the bird on it to attach the two tiers. Very poor packaging. I have sent an email to your customer service twice in the past several days with NO response. Planning to return it.”

Helpful Report

Posted 2 years ago

Hi Kathy, We apologize for any confusion. We replied to your inquiry but never heard back from you. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. Our customer happiness team has resent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“The item arrived in pieces & the company never responded to my request for a refund as it was the third broken item in a week. I no longer shop with this company.”

Helpful Report

Posted 2 years ago

Hi Julie, We are very sorry your item did not make it to you without damage. Our Team packages each item with love and care. We answer every single email we receive but unfortunately sometimes our emails land in spam folders. We, like you, believe this is completely unacceptable! We do not see a current email from you in our emails. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“very disappionted in how cheaply this is for the price and the shipping was very slow not happy at all”

Helpful Report

Posted 2 years ago

Hi Tammy! Thank you for sharing, we're so sorry to hear this! As we approach the holiday season, like many businesses across the country, we are seeing delays in transit as the Carriers work to keep up with the increasing volume of packages. We are seeing delays in pickup scans, tracking scans and of course transit times. We are working super hard to bridge any gaps in shipping but unfortunately, a lot of this is out of our control once it leaves us! If you are ever not happy with an item, please email our customer happiness team at yourbestfriends@decorsteals.com so we can assist you! Enjoy your day!

Posted 2 years ago

“I would give Zero stars if possible. Top & bottom finials (not iron) arrived damaged (shipping not the cause). Iron hooks fine, no way to use or remove damaged finials, trash... DS offered a credit of $8!? I've shopped with DS, 12 years now, this year, I've received damaged products repeatedly. It would be a great functional item, if not damaged.”

Helpful Report

Posted 2 years ago

Hi Connie, Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see that our Team has already supplied you with a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Thank you for choosing us and enjoy your day!

Posted 2 years ago

“I still have not received my order. Looks like it has been shipped twice but have never received and no ETA”

Helpful Report

Posted 2 years ago

Hi Deborah, We're so sorry to hear you have not received your order! We see our team is working with you now! It's important you're happy with all your experiences with us! If you ever need assistance locating your order please email our customer happiness team at yourbestfriends@decorsteals.com so we can do further research for you. Enjoy your day!

Posted 2 years ago

“Still haven’t finished putting together. Will have to get one of my kids to help. The back panel doesn’t fit in the slats as it is warped. It may just have to stay that way to get the rest finished. It’s very hard to put together by one person. And it fasten the inside panels you have to get under the cabinet with a flashlight to be able to see the holes. I’ll give it another shot but I’ve already spent 2 hours assembling it and the top and doors are not yet on. May end up as a yard sale item”

Helpful Report

Posted 2 years ago

Hi Melanie, Thank you for sharing, we're so sorry to hear this! If you ever experience any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! Enjoy your day!

Posted 2 years ago

“One of the backs was missing the hanger. Tried to send a response. The response won’t send. So not real happy!”

Helpful Report

Posted 2 years ago

Hi Tami, We're so sorry to hear this has happened! We answer every single email we receive but unfortunately sometimes our emails land in spam folders. We, like you, believe this is completely unacceptable! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Item arrived broken”

Helpful Report

Posted 2 years ago

Hi Rhonda, We're so sorry to hear this! Thanks so much for your review. We are so sorry your order arrived in less than perfect condition. Please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Enjoy your day!

Posted 2 years ago

“I never received it yet. I ordered many items, especially for Christmas. I also bought the Winter box for me & my friend in VA along with a mystery gift for both of us. The only gift I received was the Fall box which I loved but very concerned about ALL my other items. Please check my orders & let me know if there are any problems. Thank you Lorraine Nespeca. 949-324-2242.”

Helpful Report

Posted 2 years ago

“Never received as it was sent to incorrect address”

Helpful Report

Posted 2 years ago

Hi Dee, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Junk ,broken ,cheap ,and horrible chemical smell. I cancelled the winter box Cheaply made just terrible .”

Helpful Report

Posted 2 years ago

Hi Carie, We're so sorry to hear this! Our Team packages each item with love and care. We are very sorry your item did not make it to you without damage. We see that our Team has already given a full refund. Please reach out to our Customer Happiness Team at yourbestfriends@decorsteals.com if you have any additional questions. Have a great day!

Posted 2 years ago

“I ordered chippy enamel container… for a gift. So dented up I can’t give it away. Still waiting on the rest of my order and getting the run around and all I want now is my money back!”

Helpful Report

Posted 2 years ago

Hi Theresa, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

“Do not buy this. The products are such low quality, it is in no way worth the value they advertise. The big item in the fall box is the three tiered stand. It came with no way for me to assemble it, so essentially what I got was pieces of fake wood that reek of spray paint. The candle tray is cute but wobbly. Everything smells bad and is lower quality than expected.”

Helpful Report

Posted 2 years ago

Hi, We're so sorry to hear this! Our whole team has poured their hearts into the creation of our recently sold Fall Steal It Box and it saddens us to hear you were unhappy with it. We choose our items with love and care, and our makers are held to the highest of standards when assembling and making our items. We've passed along your email to our team and we will learn from it; it's important to us to improve wherever we can. We always want you to be happy with your Steals, and because this is a less than perfect experience we want to make it right for you. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!

Posted 2 years ago

Decor Steals is rated 4.5 based on 10,265 reviews