Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I bought a Dell XPS 15 9560 back in January 2018. My experience so far is hit or miss. I never had a laptop that was over 300$ so maybe that is part of the reason. The performance is great, especially compared to what I had before but if you have the misfortune of anything breaking, it gets frustrating. Within 1 month of purchase, the left cpu fan died, resulting in excessive heat even during minimum tasks.After days of emailing support, they agreed to send someone out in 7 to 10 business days. Eventually they came, and by the way it's a 3rd party company that does repairs and their reviews are sketchy at best. Now my charger breaks and I'm supposed to happily wait 5 to 7 business days for someone else to bring me one. I'm a full time student and I NEED a computer for school but they could care less. Dell already made the sale and standards is not a term they know. I only purchased a Dell because my dad was helping pay for it and he liked Dell over HP he had for work. If Dell wants to have computers with bad quality parts, that's fine just don't charge premium price for them. All in all I spent almost $2500 on the XPS 15, after upgrading to 4k screen, 32 g2g ram, additional software and extended warranty. I paid $300 for a 3 year warranty just to be treated like a 2nd rate customer. Not cool at all. I thought I picked the best computer for my needs, months of research. My advice, anyone buying a computer or laptop for over $1000, make sure to research customer support. Chances are if you buy a Dell, you'll need something repaired and with their "best" warranty package they offer it gets frustrating. I heard quite a few negative things about Dell, I was justhoping they would prove me wrong.”

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Posted 7 years ago

“Faulty laptop received when purchased from US. Disk utilization is showing 100%. Spoke with executives and they are asking to make additional payment inorder to get the issue resolved in India. Who else will charge money for it. Laptop is brand new and never used since it has been purchased. Its been 6 months I am running behind this for tag transfer and stuffs.”

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Posted 7 years ago

“Dell sold me a lemon and the customer service they provided was horrendous. It took about 8 months to get the computer working properly, and now their own support program (Dell SupportAssist, I think) won't actually provide me any software or firmware updates, but it will constantly remind me that my warranty is about to expire. The computer was repaired 3 times in my house, twice in Houston, TX and at least 3 more times over the phone. Dell repeatedly refused to refund my money or provide a new replacement. They used defective refurbished parts in one of the repairs and then tried to tell me that all of their repair parts were good.”

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Posted 7 years ago

“Received new laptop and have had hard drive issues with it since day one. Returned it for a new hard drive and that was done but problems persist. System is unusable and attempting to talk to customer service takes HOURS every time and always lose connection, waste additional time. 30 day warranty is a joke.”

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Posted 7 years ago

“Dell customer service is despicable - the company doesn't deserve to exist. My Dell XPS13 had significant performance issues sourced from its SSD, it seems like a lot of people have had this issue with it. On multiple occasions they have promised to call me back and just not done it, they repaired my laptop so well that it won't boot at all now, and won't give a refund so I got so worn down by them that I accepted a second repair but now I apparently can't get the repair because my phone number has an international extension... so I'm sitting here with 2000 euro worth of laptop that won't boot”

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Posted 7 years ago

“Fast and easy ordering. Item are being shipped in different orders with is weird but still in a timely manner. Will buy from again”

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Posted 7 years ago

“Appalling, and there was me thinking I was the only one experiencing poor Customer Service. My son worked part time whilst at College to buy a Dell 13/5000 2 in 1 laptop. It was hyped by PC World as fast and great storage. Well by the time we brought it home it would seem that Dell have upgraded the processor from the Pentium Gold to an I3 or I5 processor. Clearly they realised that it was useless. Dell Customer Service have been so rude and unhelpful (deepak ) I was then asked to contact PC World which I did and they palmed me off to Dell and I have been boomeranged between the two. I went to CashConverters and they would not buy it and its brand new and Cex just laughed at the processor and say its worth 99 pounds. Honestly give Dell a wide berth, they don't care about customers, my son is 17 and it is all his hard earned money down the drain. All I get from Deepak is I understand the inconvenience, but clearly they dont. If BMW made a shoddy car, they would have to have it returned but Computer companies seem able and willing to rip you off. Stick to Apple even they are expensive, at least they work.”

Helpful Report

Posted 7 years ago

“Appalling, and there was me thinking I was the only one experiencing poor Customer Service. My son worked part time whilst at College to buy a Dell 13/5000 2 in 1 laptop. It was hyped by PC World as fast and great storage. Well by the time we brought it home it would seem that Dell have upgraded the processor from the Pentium Gold to an I3 or I5 processor. Clearly they realised that it was useless. Dell Customer Service have been so rude and unhelpful (deepak ) I was then asked to contact PC World which I did and they palmed me off to Dell and I have been boomeranged between the two. I went to CashConverters and they would not buy it and its brand new and Cex just laughed at the processor and say its worth 99 pounds. Honestly give Dell a wide berth, they don't care about customers, my son is 17 and it is all his hard earned money down the drain. All I get from Deepak is I understand the inconvenience, but clearly they dont. If BMW made a shoddy car, they would have to have it returned but Computer companies seem able and willing to rip you off. Stick to Apple even they are expensive, at least they work.”

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Posted 7 years ago

“Very bad post sale support. One of the very worst costumer service i have ever received from there hp is far better from this.”

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Posted 7 years ago

“I recently purchased a new computer and monitor. The monitor did not come with basic instructions. When I went on line, I saw the same monitor all over the internet for $65.00 less than I paid. I contacted customer support and my sales person, but I received no refund. This is a bad way to do business.”

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Posted 7 years ago

“Easily the worst company I have had the misfortune to do business with. They seem to operate entirely with email meaning that responses to simple questions are days. Their website is hopeless their engineer broke my machine and took 2 months to get a refund words cannot describe how bad they are. They have me a code to compensate for the pain, placed an order... System did not recognise the full order resulting in receipt of an ethernet cable rather than the Bluetooth speaker I should have got. If this prevents one person the pain of dealing with them it has been worth my time.”

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Posted 7 years ago

“I will NEVER buy a Dell product again. Horrible experience”

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Posted 7 years ago

“i would never buy Dell product again, 2 times so far bad experience buying computers”

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Posted 7 years ago

“Within 15 months of purchase, three-out-of-three hard drives failed on our OptiPlex 5040 MT workstations. We had Pro Support, next day, onsite service for all three. When the last one failed, Dell told us that they were out of stock, and it would be 12 days to get one. When we asked for a refund of what we paid for Pro Support, as a goodwill gesture, they said they'd have to cancel our Pro Support to give us a refund.”

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Posted 7 years ago

“Tried to purchase an item from Dell. Ended up getting told that the reason for my cancellation was on my banks end and not Dell's end. Talked to my bank and was told that they pulled the cash out for my item but returned it and cancelled the item then. Won't be shopping back. Customer service was a joke and had to sit on hold for 15 minutes after it just opened up.”

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Posted 7 years ago

“I will NEVER buy a Dell product again. I bought a brand new computer several months ago and need to send it back for repairs as it sounds like its about to implode. Customer support has been ridiculous. They closed my account right when I was about to send my computer in for repair without asking/telling me and they aren't telling me how to re-open it. They won't answer questions so I send the same email over and over again. They have given me such vague, useless instructions for how to deal with this issue that nothing is getting accomplished. I'm seeing a lot of similar sentiments online while looking at Dell customer support reviews.”

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Posted 7 years ago

“Bought a high-end Alienware machine for 2,300 GBP. It suffers from a textbook case of noisy fan (clearly audible high-pitched whirring at slow RPM). They wanted me to go through a support script that would have taken me 2 hours to follow, and included opening the machine. I am not doing your job, I paid 2,300 GBP for this very reason. Just come and replace my bloody fan or get lost. I already issued a return.”

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Posted 7 years ago

“Every thing went wrong. When i visited Dell Service Center, in such a Hot Cliamte there does not have Fan Facility, all the AC's were Closed. Dell Service peoples Behavior to talk was also not satisfactory, they make felling like they are not a going concern organisation, instead of giving solution they are only raising concerns. The Service Period to Check and diagnose the problem is 2.5 working days, only asking they said i takes. Also the Dell Laptop i am using has problem since after 6 months of purchase. The Dell Service Center does not giving Invoice, and telling it will come online only after 15 days. I am really disappointed with such type of services by such an Reputed Product. Thanks.”

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Posted 7 years ago

“i purchased the Camera (my order) on 2/26/2018 , It takes 1 week to verify me!!!! then it suppose to be in my hand on 03/15/2018 ( 2 weeks for delivery , maybe it deliver from moon!!!) , At the date which has to delivered , nothing shows up !!!!! I called UPS and they told me that the DELL asked to return it !!!!( After almost 20 days...!!???) , I called Dell Technical support , After almost 20 minutes on phone and talk with three different person , the last one told me : we have some verifying issue on your account , ( Really !!!!! After 20 days that I wait for my camera ,you find out you have a verifying issue?????) the point is I lost a 500$ job on 03/17/2018 according to your verifying issues. Nobody cares in Dell . It's nightmare to purchase anything from Dell. I am pretty sure if you continue in this way, there is no future with Dell.Since I buy a Camera from Samy's or B&H it only takes 2_5 days free delivery , also there is no TAX....”

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Posted 7 years ago

“I bought a dell for my wife, never did work well times out. Called customer service on hold 15 minutes then another 45 talking only to transfer me then they could not help and they hung up on me. Dell computer has gone down hill over the last 5 years now they suck, customer service is even worse.”

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Posted 7 years ago

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