Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I ordered a 4K television from Dell. The package was initially lost, but Dell kept insisting it was delivered and told us our only remedy was to file a police report. No thanks to Dell, UPS ended up finding the lost package and it was delivered the next day but in poor condition and with a damaged screen. Dell customer service has been horrific, leading to me canceling the order rather than getting a replacement because it would take too long for our needs (3-5 business days plus shipping time; they refused to expedite) and I do not support companies with bad service. I do not recommend doing business with Dell due to their inept, rude customer service regardless of their deal. Buyer beware.”

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Posted 7 years ago

“I ordered a laptop, a Dell XPS 13-9370, online on Tuesday the 12th. My initial payment method didn't go through for some reason. I got an email about "an issue processing [my] payment," which was odd because I had just used that same card to order something on Amazon. I thought, "Okay, maybe my bank wants to put this massive order on hold for fraud." I called Customer Service and spoke to an agent named Rachel, who quickly understood what was wrong and helped change the payment method. I thought everything was okay and that my order would be shipped to me before the 18th. I needed it before the 17th, and Rachel said it would be expedited since I was willing to pay for it. On Wednesday the 13th, I checked online and it said my order was still on hold and payment was still in process. When I checked my bank, I found out that I had been double-charged $1400 for a whopping total of $2900, rounded up. I called Dell again and got connected back to Rachel. She said the order was on hold and that it would be shipped by the 18th, which was too late for me. I needed it before the 17th. She told me to call the Order Modification department, who could resend my order in a timely manner without charging me. When I spoke to an agent in Order Management who did not tell me her name, she said she didn't know what to do. I asked to speak to her manager. Her manager, Camila, told me that the only thing she could do was cancel my order and reorder the entire thing. That meant, according to her, I would be charged $1400 a third time! I refused to pay a third time and demanded to speak with her manager. She said her managers don't speak to customers. I told her that that isn't good customer service and she put me on hold and transferred me to the Tech Support team, which 1: doesn't make sense and 2: means she didn't want to deal with me. I felt bad for the guy I spoke to, Gopal, who transferred me, after listening to me rant for five minutes, back to Customer Care. Paul at Customer Care took my call and said that he was looking over my case. He put me on hold and next thing I know, I'm talking to Rachel again. I got upset at this point. After telling her everything, I decided enough was enough. I cancelled my order completely and asked for a written confirmation of all of my money, the $2900, to be refunded to me. Thanks to her, I was able to talk to Divya in the Credit Card team who made sure my case was active. I wanted a confirmation in writing, because I didn't trust their words anymore. Kevin and Sheriff, who was a manager, in Customer Care helped me out and sent me confirmation emails with the guarantee of refund in writing. I told them that they need to fix their customer service if they want to be successful, thanked them, and went about my day. This is the first time, and last, I've personally bought from Dell. I have a relative who had to pay over $3000 to Dell after they screwed up her order. I spoke to someone who told me that they were charged $7000 total for a $1800 laptop and never received it. I'm a student, I have enough stress on me. This was unnecessary and completely irresponsible. I work in retail; I know that a company works based solely on reputation. If this is how Dell, one of the leaders in American computers, works, then I hope they go out of business. TL;DR: I tried to order a laptop, got charged twice, spoke to 8 different people in the span of 1.5 hours, ended up cancelling the order, wrote a 3600-word essay/review, and am going to buy from HP. Thanks Dell, for losing a customer who was willing to pay for expedited shipping.”

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Posted 7 years ago

“I called Dell's customer service number and was transferred 5 times and hung up on once before I could even get to someone who could assist me. I was trying to make a purchase! The operator refused to transfer me to make a purchase - unbelievable! Needless to say, I will not be purchasing any dell products in future.”

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Posted 7 years ago

“I bought a Fantastic laptop from the Dell website. I am so happy and very satisfied with the product. Also the customer service was really amazing.”

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Posted 7 years ago

“I bought a Dell XPS 15 9560 back in January 2018. My experience so far is hit or miss. I never had a laptop that was over 300$ so maybe that is part of the reason. The performance is great, especially compared to what I had before but if you have the misfortune of anything breaking, it gets frustrating. Within 1 month of purchase, the left cpu fan died, resulting in excessive heat even during minimum tasks.After days of emailing support, they agreed to send someone out in 7 to 10 business days. Eventually they came, and by the way it's a 3rd party company that does repairs and their reviews are sketchy at best. Now my charger breaks and I'm supposed to happily wait 5 to 7 business days for someone else to bring me one. I'm a full time student and I NEED a computer for school but they could care less. Dell already made the sale and standards is not a term they know. I only purchased a Dell because my dad was helping pay for it and he liked Dell over HP he had for work. If Dell wants to have computers with bad quality parts, that's fine just don't charge premium price for them. All in all I spent almost $2500 on the XPS 15, after upgrading to 4k screen, 32 g2g ram, additional software and extended warranty. I paid $300 for a 3 year warranty just to be treated like a 2nd rate customer. Not cool at all. I thought I picked the best computer for my needs, months of research. My advice, anyone buying a computer or laptop for over $1000, make sure to research customer support. Chances are if you buy a Dell, you'll need something repaired and with their "best" warranty package they offer it gets frustrating. I heard quite a few negative things about Dell, I was justhoping they would prove me wrong.”

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Posted 7 years ago

“Faulty laptop received when purchased from US. Disk utilization is showing 100%. Spoke with executives and they are asking to make additional payment inorder to get the issue resolved in India. Who else will charge money for it. Laptop is brand new and never used since it has been purchased. Its been 6 months I am running behind this for tag transfer and stuffs.”

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Posted 7 years ago

“Dell sold me a lemon and the customer service they provided was horrendous. It took about 8 months to get the computer working properly, and now their own support program (Dell SupportAssist, I think) won't actually provide me any software or firmware updates, but it will constantly remind me that my warranty is about to expire. The computer was repaired 3 times in my house, twice in Houston, TX and at least 3 more times over the phone. Dell repeatedly refused to refund my money or provide a new replacement. They used defective refurbished parts in one of the repairs and then tried to tell me that all of their repair parts were good.”

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Posted 7 years ago

“Received new laptop and have had hard drive issues with it since day one. Returned it for a new hard drive and that was done but problems persist. System is unusable and attempting to talk to customer service takes HOURS every time and always lose connection, waste additional time. 30 day warranty is a joke.”

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Posted 7 years ago

“Dell customer service is despicable - the company doesn't deserve to exist. My Dell XPS13 had significant performance issues sourced from its SSD, it seems like a lot of people have had this issue with it. On multiple occasions they have promised to call me back and just not done it, they repaired my laptop so well that it won't boot at all now, and won't give a refund so I got so worn down by them that I accepted a second repair but now I apparently can't get the repair because my phone number has an international extension... so I'm sitting here with 2000 euro worth of laptop that won't boot”

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Posted 7 years ago

“Fast and easy ordering. Item are being shipped in different orders with is weird but still in a timely manner. Will buy from again”

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Posted 7 years ago

“Appalling, and there was me thinking I was the only one experiencing poor Customer Service. My son worked part time whilst at College to buy a Dell 13/5000 2 in 1 laptop. It was hyped by PC World as fast and great storage. Well by the time we brought it home it would seem that Dell have upgraded the processor from the Pentium Gold to an I3 or I5 processor. Clearly they realised that it was useless. Dell Customer Service have been so rude and unhelpful (deepak ) I was then asked to contact PC World which I did and they palmed me off to Dell and I have been boomeranged between the two. I went to CashConverters and they would not buy it and its brand new and Cex just laughed at the processor and say its worth 99 pounds. Honestly give Dell a wide berth, they don't care about customers, my son is 17 and it is all his hard earned money down the drain. All I get from Deepak is I understand the inconvenience, but clearly they dont. If BMW made a shoddy car, they would have to have it returned but Computer companies seem able and willing to rip you off. Stick to Apple even they are expensive, at least they work.”

Helpful Report

Posted 7 years ago

“Appalling, and there was me thinking I was the only one experiencing poor Customer Service. My son worked part time whilst at College to buy a Dell 13/5000 2 in 1 laptop. It was hyped by PC World as fast and great storage. Well by the time we brought it home it would seem that Dell have upgraded the processor from the Pentium Gold to an I3 or I5 processor. Clearly they realised that it was useless. Dell Customer Service have been so rude and unhelpful (deepak ) I was then asked to contact PC World which I did and they palmed me off to Dell and I have been boomeranged between the two. I went to CashConverters and they would not buy it and its brand new and Cex just laughed at the processor and say its worth 99 pounds. Honestly give Dell a wide berth, they don't care about customers, my son is 17 and it is all his hard earned money down the drain. All I get from Deepak is I understand the inconvenience, but clearly they dont. If BMW made a shoddy car, they would have to have it returned but Computer companies seem able and willing to rip you off. Stick to Apple even they are expensive, at least they work.”

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Posted 7 years ago

“Very bad post sale support. One of the very worst costumer service i have ever received from there hp is far better from this.”

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Posted 7 years ago

“I recently purchased a new computer and monitor. The monitor did not come with basic instructions. When I went on line, I saw the same monitor all over the internet for $65.00 less than I paid. I contacted customer support and my sales person, but I received no refund. This is a bad way to do business.”

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Posted 7 years ago

“Easily the worst company I have had the misfortune to do business with. They seem to operate entirely with email meaning that responses to simple questions are days. Their website is hopeless their engineer broke my machine and took 2 months to get a refund words cannot describe how bad they are. They have me a code to compensate for the pain, placed an order... System did not recognise the full order resulting in receipt of an ethernet cable rather than the Bluetooth speaker I should have got. If this prevents one person the pain of dealing with them it has been worth my time.”

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Posted 7 years ago

“I will NEVER buy a Dell product again. Horrible experience”

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Posted 7 years ago

“i would never buy Dell product again, 2 times so far bad experience buying computers”

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Posted 7 years ago

“Within 15 months of purchase, three-out-of-three hard drives failed on our OptiPlex 5040 MT workstations. We had Pro Support, next day, onsite service for all three. When the last one failed, Dell told us that they were out of stock, and it would be 12 days to get one. When we asked for a refund of what we paid for Pro Support, as a goodwill gesture, they said they'd have to cancel our Pro Support to give us a refund.”

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Posted 7 years ago

“Tried to purchase an item from Dell. Ended up getting told that the reason for my cancellation was on my banks end and not Dell's end. Talked to my bank and was told that they pulled the cash out for my item but returned it and cancelled the item then. Won't be shopping back. Customer service was a joke and had to sit on hold for 15 minutes after it just opened up.”

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Posted 7 years ago

“I will NEVER buy a Dell product again. I bought a brand new computer several months ago and need to send it back for repairs as it sounds like its about to implode. Customer support has been ridiculous. They closed my account right when I was about to send my computer in for repair without asking/telling me and they aren't telling me how to re-open it. They won't answer questions so I send the same email over and over again. They have given me such vague, useless instructions for how to deal with this issue that nothing is getting accomplished. I'm seeing a lot of similar sentiments online while looking at Dell customer support reviews.”

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Posted 7 years ago

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