Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,051 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow, defective touchpad and scroll, cheap plastic construction. Last Dell I will ever buy”

Helpful Report

Posted 7 years ago

“My son has an Ailenware computer and I am glad that I purchased the extended warranty that includes accidental damage. He slammed his laptop closed on his phone (yeah, I don't how he did that but...) and it was no questions asked. The screen was broken and there were funky lines on the display. We called and Dell over-nighted us a box and label for us to put the computer in and send it to them for repair. The box went overnight back to them. It ended up needing a part that was back ordered so it took longer than normal. They kept us up to date via email on what was going on from the time they they knew by the label that we mailed it until we got it back. All total it was about a week without the computer but it would have been faster if the part was in stock. I am very happy with the service and warranty is worth it.”

Helpful Report

Posted 7 years ago

“To start with, I am so angry it isn't funny. I have a all in one dell computer. The warranty ran out which I am aware of. Today, January 24, 2018 I ran a Dell check up on the computer to make sure everything was up todate and working correctly. An hour later I return and the computer won't start. I call Dell and after a while they believe it's the mother board. I tell them everything was working great until I ran their check up. So in the end, it will cost me around 359.00 bucks to replace the mother board. I some years ago we had an expensive lap top from dell, after the warranty ran out the mother board went. Over the years we have purchased a number of Dell computers, but this one is the last. I am so angry with Dell over this. I certainly will not recommend Dell to anyone. Houston, British Columbia. Canada.”

Helpful Report

Posted 7 years ago

“I ordered a computer 12.6.17. after 4 to 5 delays i called it and they said it would need to be cancelled and re ordered so after an hour that was supposed to be done because the XPS i originally ordered was no longer available. however, i looked at my account today and apparently an order for my new computer has not been placed so in summary it has been over one month since i ordered my original computer, they didnt inform me that i should cancel and re order, and then when i do they didnt actually do it. may be an isolated incident, but by far the worst experience i have ever had ordering anything online. They seem unorganized. if you chat or talk on the phone they constantly bounce you around so i think these dell representatives dont feel responsible. I have basically only purchased dells my whole life, but i can say whole hearted that i think i will try another company next time.”

Helpful Report

Posted 7 years ago

“Has this computer less than three years and am having to replace the motherboard for the THIRD time. Same problem each time - charging port failure. First one under warranty but not the other two. This laptop is a real lemon and I regret buying a Dell.”

Helpful Report

Posted 7 years ago

“I requested an invoice before making a purchase for a certain date - the date the order was placed and money taken from my bank account. They did not honor this and have been very unhelpful as to my refund. Quick to take the money, slow to return.”

Helpful Report

Posted 7 years ago

“I ordered a new XPS 13 on Dec. 27, 2017; received it on Jan. 3. 12 hours later it kept shutting down every 60 seconds with the message that Windows was not loaded correctly. I had loaded nothing on the machine and it came with Windows 10. I called to return it and was offered $16.00 (sixteen) to keep it, but I would have to speak with tech services first to try and resolve it. Really? How absurd! This is just an indication of the arrogance these customer service people have. Believe me, I've called in many times before this to repair the XPS 17 I currently own. I was supposed to receive a UPS return slip and other RA via email for this new machine. It's been 5 days and I still haven't received it and they are not available over the weekend. Every time I call Dell customer service they fight with me, even when I called to purchase the new XPS13. The people are very rude and condescending. I've had Dell computers for the last 30 years and don't want to change now, but I don't know how to buy one without dealing with these customer-service-ignorant people.”

Helpful Report

Posted 7 years ago

“Bought a new XPS 8930 mini-tower desktop on 11/24/2017. Want to add a 2nd INTERNAL hard drive? Good luck. 2 chats, 3 calls, one bogus 888 number, 3 countries, 2 calls to Costco concierge: ZIPPO! There are NO PARTS (mounting tray and cable adapter) to connect a second HD to the already existing cables inside the "TOOL-LESS" case. No date on availability, no info, nobody knows anything. I hope Dell is not into running your company's supply chain, cloud service or selling self-driving cars because right now they could not drive themselves out of a wet paper sack! Their excuse was that it was a very new model! Yep, some designer must have have figured out how to shave 5 cents off of whatever parts the previous generation of models used to connect HDs, and so now there are no NEW PARTS to match up. Marvelous!”

Helpful Report

Posted 7 years ago

“Dear Sir, Very Good Morning. Sorry to say this Service response time in DELL very high, I have personally phase it twice. Kindly short this issue as soon as possible.”

Helpful Report

Posted 7 years ago

“Chrome book 13 --The screen is very hard in the eyes and the colour is off. Font is faint grey when it is dark black on other devices. Gives me a head ache and looks blurry and cheap. I called to ask how to adjust the display settings and the help/ support people had no idea what they were doing. I figured they could offer a simple solution like "open this and click here" but they had no clue how to help with this very simple task. Unbelievable. they were rude and spoke over me constantly Returning device because I don't want to give money to this rude crappy company nor have a headache every time I use my chromebook”

Helpful Report

Posted 7 years ago

“After purchasing a new laptop for a Xmas present it was shipped to the wrong address......it was in the next town but they shipped it back to the factory and ordered me a new one. From there it has been almost 4 weeks from hell to get and answer or call back from someone who has a clue. After many hours on the phone and not able to ever talk to a US person I finally canceled the order. Now waiting for an answer on my refund so I can purchase a different laptop that will NOT be a Dell....20 year customer and never again will purchase Dell.”

Helpful Report

Posted 7 years ago

“I ordered two new Dell XPS 1300 computers. One hard drive failed after 3 months. I was given a time-consuming run-around when I tried to get it fixed. Very bad experience. I am not likely to buy any more Dell products. Too bad, since I had been a long-time customer.”

Helpful Report

Posted 7 years ago

“6 Dropped calls, 45 minutes wait to speak to a manager and still no manager. ignorant reps, no follow up when call was dropped, inability to understand the issue, unable to escalate a ship request for adapter that stopped working at 5 months old. They were supposed to ship an adapter and I received a email that they want the whole pc back to review. Will never buy another dell item. Still unresolved”

Helpful Report

Posted 7 years ago

“I'm kicking my self for not reading these first”

Helpful Report

Posted 7 years ago

“Tried to order a lap top online. It initially said it would be here by xmas, then upon finalizing it said it wouldn't (it was a gift). So I called customer service to find out. Sales person upsold me to a more expensive lap top saying they could guarantee that model comes by xmas. Checked the order status 5 days before xmas. it said cancelled, but the Microsoft office I ordered shipped. I call to find out what was going on, they said "ya it's been cancelled" I asked why and they said they didn't know they'd have to transfer me to another department. They did, I waited on hold for an hour, then they closed. If there was an issue with my order, why wouldn't they call me? They cancelled it, never told me, then didn't tell me and put me on hold indefinitely. I have not yet been charged, so that's good, but still extremely disappointing.”

Helpful Report

Posted 7 years ago

“12/15 Tech support charge 120 $ and it did not fixed so email them to set a new support time for 12/16 4:00 PM. Never got a call so email them back about four hours of waiting time. After send email finally got a call but we were out for dinner so could not fix and they never apologized for not calling on time. So we set new appointment 12/18 at noon. We waited four hours but did not get a call so my wife went to hair place and they called still not saying sorry for not calling on time. But ths time they said they will call back four hours later. I still did not get a call. Right now i am going to bed 12/19 00:20 AM. Hopefully they not call me when I am laying on the bed.”

Helpful Report

Posted 7 years ago

“Set a appointment with tech support but did not get a call on time. So send email to support why I did not get my call on time they never answered. A day later this random number I do not know called me so i did not answer. And I got email said they try to reach me but I did not answer. They do not even say sorry for did not call on time at first place.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Horrible customer service. All phone reps I could speak with in sales and customer service were based in India. They were unbelievably rude, and not helpful at all. I stated to four different reps that my issue was one that was pure customer satisfaction, and they could fix it - NOTHING was done. One even hung up on me. Dell has lost a customer.”

Helpful Report

Posted 7 years ago

“A month to deliver, hopeless customer service from Indian call centre & a laptop that't slower than the 3 year old one it is replacing.”

Helpful Report

Posted 7 years ago

Dell is rated 1.2 based on 1,051 reviews