Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,051 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

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“Poor customer service. Buying a laptop and returning it because I was charged $300 more than the Dell website checkout price should not be such a hectic process. I will never buy Dell products and my recommendation for my friends and family will always be "Stay away from Dell product". I was transferred mutiple times just to hold for a long time and no one to reply. I was transferred to a manager but he never picked up the phone. He later called back and and lied to me about the return process. Some of the customer service representative were rude.”

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Posted 7 years ago

“I would give less than 1 star if possible. We have always bought Dells, however over the last couple years, literally every pc we get has some sort of problem- black screen, blue screen, memory loss- you name it. If the problem doesn't show up on their on line diagnostics, the go to is to have you reload the OS. It is usually a hardware problem, but they refuse to fix or put you in a cycle that could last literally months. We have wasted literally hundreds of manhours on tech support- usually with no fix. I will never buy a Dell again. Too bad- it was once a good company.”

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Posted 7 years ago

“If there was an option to give no stars I would have taken it. Appalling delivery. Lies broken promises and lack of any understanding. Cost me over £500 in travel and staff being present to install non-existing machines. Customer Service useless, over zealous sales people who won't take no for an answer. I could carry on all day with my tale of woes.”

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Posted 7 years ago

“How about I contacted customer service about an issue with laptop still under warranty. The AC adapter was bad which is what I initially thought but I ran all the diagnostic checks, inspected the cords and plug and also completed all suggestions by the Dell "technician" - nothing worked. Technician told me the DC-IN was damaged (if the DC-IN was damaged the PC wouldn't work at all with the AC plugged in - WHICH IT DID) and would have to be replaced and would have to be sent to them for repair - this would put me without the laptop for probably 4 - 6 weeks! Since I use it for my business, I asked them if there wasn't a technician locally that could do it and was told yes but I would have to pay $39.00 + tax service charge!!!! I was so mad and expressed my disappointment with Dell and product at which point they came back and told me they would waive the service charge!!! Why didn't they offer me that to begin with??? I asked them if they couldn't just send me a new adapter to try and I would return it if that wasn't the problem. The response was "No that's not the problem it is the DC-IN and has to be replaced" so I told them to go ahead and send the technician. I purchased a new adapter just to see for myself - and GUESS WHAT? It is charging the laptop just like I thought!!! I am totally disgusted with Dell and will never buy another product from them. The thought of them spending money to fix something that wasn't even broken really angers me. What is wrong with people and why don't they listen to their customers?”

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Posted 7 years ago

“had to replace charger as prongs easily bend. This is a known problem and $100 fix. thought I would invest this as I had hardly used the laptop .Motherboard gone after very little use ,Told it was not worth fixing by reputable computer repair service. .Total waste of over $600 . Would never buy dell again .”

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Posted 7 years ago

“PLEASE, don't buy dell. They are worst with customer. I made an online purchase of a dell inspiron laptop which had an original price of $899 for $579.99 but the website charged me with the original price. I had to wait for 2days to get to customer care as they do not provide service for the weekend and my customer care representative was very unhelpful, made stupif assumptions on my sense of purchase. He was rude and very unwelcoming. He did not resolve my issue and just made my day rough. He kinda blame me for dell website did not work with discounts which is again stupid. I hate their customer care service and I am not going to buy any dell product neither recommend people to buy one.”

Helpful Report

Posted 7 years ago

“1. Bought Inspiron 5566 by the end of May 2017, was on sale. Received it about two weeks after. Right when you pull it out of the box, you hear something rolling inside. So I contacted Dell, sent back to repair. Two weeks later it came back with an inspection sheet saying everything is tested and checked. End of part 1. 2. Used it for about a month, then found out camera is not working. Tried to update driver but nothing worked. Contacted Dell again. Ran 5 or 6 different methods as instructed. (Why the hell am I testing the camera when the device is not even recognized by system?) It's two hardware problems in a roll, so I told them I want to return it. Spent about a week email and phone call getting kicked back and forth, NO. No return. So it's back to repair again. End of Part 2. 3. It's been about a week after I sent it back. They're saying there is no parts available to fix it. Need to replace it. So I brought up the return for refund again, still NO. Fine, I don't really care now. See if this is the end of story.”

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Posted 7 years ago

“I just got a new laptop a month back which suddenly stopped working. Now I am calling customer support for around last one week continously , everytime its time to register my issue, they say the server is down or not working. Hey DELL first correct your personal server/system issues, then start to sell new laptops..!!Else close your company, don't fool people.”

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Posted 7 years ago

“They Double charged me for the laptop I ordered and other than me cancelling my entire order they still are taking until next week to give me back over 500.00!!!! No nothing for my bounce fees for things that are going to come out, no nothing to compensate the fact I cant go buy groceries for my child for the weekend.. nothing. Big wig, multi million dollar company ripping off the little people!”

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Posted 7 years ago

“This is a email I sent to Michael Dell... Are you people stupid or consciously trying to make me angry. HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I contact you first on multiple occasions. Leave me the f*** alone. (See, now you made me swear.) If you actually read this, Michael Dell, your company has lost its way. It used to have excellent customer service. Now it sucks. First off, I purchase a new laptop last year and it came with the wrong power cord. I had to wait three weeks to get the correct one, not to mention that it took 2.5 hours on the phone with support being transferred around to several people I could hardly understand. Then your idiots sent out a BIOS update that bricked my laptop. I spent another 2-3 hours on the phone with support. I still had to send it back to be fixed…another month or so without the laptop because of a Dell screw up. Look at the service tag if you don’t believe me, it’s BLZZLC2. Now you are harassing me because I expressed interest in a extended warranty. Each time I get any kind of unsolicited commutation from Dell I am contacting you, Michael Dell and also will escalate to the other board members. Also, if I get any more phone calls, I will complain to the FTC about violating the do not call law, just as I did about the call from Dell I got this morning. You have lost a longtime customer because of your (expletive deleted) poor customer service. I have bought and used Dell products since I bought my first laptop about 15 years ago. You have no place in today's marketplace with that kind of service.”

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Posted 7 years ago

“Ordered a computer for my daughter to take to college. After 8 days with no shipping notification I called to check on the status. The C.S. rep I spoke with, Mohammed, was zero help, but did assure me that the matter would be looked into and I would be contacted shortly by someone who could help. Of course, I never heard from anyone. Today, I received a notification of a delay, which means that the computer will not even be shipped until well after 2 weeks from the date of order....assuming there is no further delay. So, shipping time is abysmal, and customer service is a disgrace. What are the odds that things will go smoothly from this point on? For a laptop which cost over 2,000.00 I am quite disappointed, and this is before receiving the item ordered. Unfortunately, the college my daughter will be attending requires she have this particular computer. Hmmmm, kickbacks, much? Would NEVER willingly choose a Dell!”

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Posted 7 years ago

“Please, whatever you do, do NOT buy a Dell. I purchased a Dell Inspiron last December. The first 2 months was ok. Not good, not bad, just average. However, the past 6 months have been miserable. I called their "technical support" department, and was on the phone with them for over 6 hours over the course of 2 days. They could not help at all. They kept blaming my problems on my connection with my internet supplier, even after I told them I had plugged 3 other computers in the same line, and didn't have problems at all with the other 3 (that obviously were not Dell computers). It is to the point where I have to reboot my computer every 10 minutes. Lord help me if I want to have 2 (gasp) tabs open at the same time. Before I take this computer out to the field, and cream it with a bat, I wanted to get this review out there.”

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Posted 7 years ago

“Horribe customer service , called 4 different times , NO ONE SPEAKS ENGLISH !!!! Couldnt understand anyone . What has happened ? why can no one speak english and is there anyone that is from America there anymore ? Finally threw in the towel and ordered a apple laptop. terribly dissapointed, love dell computers but the language barrier was just too much to overcome”

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Posted 7 years ago

“I bought a refurbished computer because I wanted windows 7.. the battery was dead. It's under a new, 3 month warranty, but they can 't even find my purchase in their files. 3 hours later, and counting.”

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Posted 7 years ago

“Good products and quick delivery”

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Posted 7 years ago

“Warranty(Inspiron) apparently started 2 years before Amazon purchase. "Plugged in but not charging message. Customer support insisted it was the LAPTOP and to send it to them after paying $159 and wait at least 10 days. Brought it to Best Buy, they found a bent pin on CHARGER and fixed it for free with a paper clip.”

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Posted 7 years ago

“Owner of Alienwar 18x R3 laptop for 2 years. The laptop was $6000 when new. First issue should have been covered by warranty. Dell refused to come to the party we ended up in court. The issue took over twelve months to be resolved. My brand new laptop was not working over this period. Second issue replacement laptop battery. Dell is so hard to deal with I have been waiting for over a week for a reply. I have rang and e-mailed Dell several times. Solution, If you want to get any service with your laptop DO NOT BUY DELL!!!!! If you have complaints email Michael Dell himself (founder of Dell), he wont reply but it should p#ss him off michael_dell@dell.com F##k you Dell!”

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Posted 7 years ago

“Bought a notebook from Dell, had a year subscription to Office. When it expired I purchased an office licence and went to reinstall however computer says there is not enough memory. I do not have any apps installed, only use the computer for school and email so no reason there's shouldnt be enough memory for Office to be installed. Called for assistance and was told to go purchase more memory....doesnt make any sense, wasted my money buying from Dell. Bought a Dell computer 10 yrs ago, customer service excellent, now it sucks. Will never buy another Dell product.”

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Posted 7 years ago

“Everything. Our hard drive failed onour three months old inspiron. Several hours on the phone to diagnose. New hard drive sent. Could not resolve. Multiple e mails to obtain shipping label. Confusion about what was to be sentered back with computer. When they returned computer it came without powercord. More time on phone to convince them to send power cord. Total time without computer 4weeks and counting.”

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Posted 7 years ago

“Offshore customer support is horrible. I have had Dell computers for over 20 years. I will never purchase another one. I returened an XPS 13 laptop for lack of support and am still waiting for payment. At first, "Offshore Support" insistst that I have already been reimbursed. When I tell them that I havn't, they then "escalate" it for further investigation. This has been going on for over a week. Never buy a Dell if you think you might need customer support. There is none.”

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Posted 7 years ago

Dell is rated 1.2 based on 1,051 reviews