Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“My Dell printer stopped printing after I changed the ink, I called Dell Customer service to see if they could help me, they told me that I would have to do my own searching online to figure it out or pay $60 for them to "help" me. I also have a Canon printer and had to take my computer to BestBuy and when they were working on my computer, they accidentally deleted my printer driver for my Canon, I called Canon customer service and they helped me over the phone to figure it out and reinstall my driver software fore FREE and were very helpful. Bottom line, Dell customer service is pointless, no help whatsoever and I'm not really sure what they are even being paid for on a daily basis. Seems like pure laziness and a rip off.”

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Posted 8 years ago

“Do not buy Dell computers! I bought a Dell XPS 13 and this is the worst computer that I have ever used. I went for the highest specs and I paid almost 2,000EUR for it and it was faulty since the very beginning. My touch screen was going crazy, the keyboard was getting blocked and for the most of the time I cannot use this computer. I have been in contact with Dell CS / Tech support for over a year now (!) and they are still not able to fix my issue. This computer was simply to expensive to be this faulty and useless! I cannot believe how badly they treat their clients and ignore such a huge problem. I didnt pay so much just to have problems all they long! NEVER EVER BUY DELL COMPUTERS. Save yourself trouble and go for Apple or whatever else has good reviews and good technical support.”

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Posted 8 years ago

“I purchased a new Dell 2-in-1 Insprion 7378. Unfortunately, within a month, I had an accident and spilled liquid into the keyboard. Crashed the PC. I started calling Customer Service starting 1/2/2017. I was honest and accepted that a repair would be out of warranty. I was told the could replace the Motherboard for $250 and if that did not fix the PC, then I would be told what additional costs were required, or be allowed to just cancel the entire process. This sounded reasonable, but when they checked, they told me the part was not currently available. But they would let me know when it was available. OK, time passes and I hear nothing from them. 2 months later (3/3/17) I call again. Same story, but this time they tell me the part "might" be available on 3.16/17. OK, time passes again and I still hear nothing from them. On 3/15/17, I call again! Same story, not available now, but "might" be available on 3/26/17. Recognize this is a current PC model, still being produced and sold at multiple retail stores - not some unique part, but current production model! I tell them this is taking entirely too long. I get to talk to a supervisor. She tells me they just don't have the part, but she will give me the part number and I can try to find it on the internet and then arrange for my own service. I am very disappointed in this service and attitude. I expected more from Dell. I know it was my error, but what it comes down to is they just want me to have to buy a new replacement PC and leave me out to dry with the broken one I just purchased.”

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Posted 8 years ago

“1st Call April 10th 2017: I ordered 3 computers for a small business. I was promised some parts by the sales guy. The computers came in and did not have the parts I was promised. I called and it took over 30 minutes for them to decide that they did owe me 1/2 the parts. The other half was a different department..... I was transferred the wrong department; who transferred me to another wrong department; who transferred me to the operator! And the Operator transferred me to another wrong department. I’d spent over an hour and still had not resolved the issue. I had to get PISSED for the first person to correct the first 1/2 of the issues. I was missing DP to DVI adapters, and the recovery media. They wanted me to buy the DP to DVI adapters that I was told comes with the system (glad they figured out they owe it to me). Now NOBODY seams to know who can help me with the recovery media. Oh and 1 of the computers came in with corrupt OS. So I cant even use it yet because I DON'T have what I ordered, so I can't just reload it myself!!! I was on the phone 2 days before (Saturday) and Tech support didn't even have the computers in the system yet, So they couldn't verify warranty.... #$%@#$% Three day old computers are under warranty! Especially with a 3 year warranty purchased. I still have to call back to get the recovery media.... They did take care of the non booting computer. they are supposed to send me a new hard drive (though recovery media would have done the same thing).... Just pissed. I shouldn't have to get pissed to get what I was promised. It shouldn't take an hour to get what you are promised. 2nd Call (same day): Over an 1.5 hours... (over 2hr 45min for both calls). I have lost track of how many transfers after the 13th transfer. After my 2nd over 1hour call I was finally was able to get ahold of a Manager who helped (after arguing they couldn't help). I did have to wait over 24hours for them to approve it. The parts came in April 11th & 13th (nice quick shipping): The DP to DVI they sent weren’t the adapters that come with every other Dell I've ordered, they were a full 6’ cable, not a big deal, but did cause me to have to rerun cables through a desk. In addition, they sent me only 1 of the recovery media. I only need one, due to all the systems being the same, but all three of them were supposed to come with it according to the sales guy. I am fine with one so I am not going to argue with them over two of something I do not need. Overall: I’ve been doing IT support for over 17 years, have purchased countless Dells through different contracts over the years, and have always recommended DELL. (1 of my contracts was over 300/year for over 5 years). However, NOT ANY MORE!!!!!! Now I have to go through the trouble of finding another company to recommend to my customers. I cannot have this type of issue when working with customers in the future. Just because I'm a small business, and many of my customers are too. Dell's standard support has NEVER been as bad as it is now. They do have good large business support, but will not recommend someone that doesn’t give the small business the same respect as a large business. I can’t imagine it being worse for a home customer, but probably is…. It is hard to get ahold of a manager, and they absolutely DO NOT care about the regular customer any more. In business, you deliver what you promise, no arguments…. even if it cost you more than your profit. You should always deliver above and beyond customer expectations. If you promise it, you do it!”

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Posted 8 years ago

“I purchased Inspiron 17 5000 Series (Intel(R)) - 5758 on 7/31/15. Within a month it needed repair. I was under warranty so, Dell repaired it. They use Tech's from India. I had a very difficult time understanding him. We got thru it but it was not ideal. He almost begged me not to ask for a new Tech. It was excruciating and I shouldn't have had to go thru that. I got the feeling it would hurt his job if I had said I wanted someone else. I paid $685.00 for the laptop on sale, it originally sold for over $900.00 for this laptop, I expected better from their Techs. *More on the Indian Techs later. Dell only gives a 1 yr warranty. My Power button broke a short time after the warranty. Dell wanted $150 to fix the button which is the flimsiest cheap button and it was no surprise it broke early in my ownership. OR they wanted $250 for only1 yr's year's warranty & to fix the button. I took the laptop to a local Tech. He looked at the button and said it was extremely shoddy considering how much I paid for the laptop. I paid him $120.00 to have the power button rigged so, I could use and not lose the use of the laptop after only 1 yr. It was not possible to have it replaced with a new button. For that, it would have to go back to Dell and they'd replace it but it takes 5 weeks. So, now I have a rigged power button which demands more useage due to Windows 10. Windows 10 is not a great program. Every time it Updates, there's a problem and it turns programs off on my laptop.I can't turn them back on, there's something in the W-10 that prevents it. I'm forced to use the rigged power button more often because shutting off or restarting this laptop does not work by clicking 'power' . The program gets stuck in the restarting position and 'shutting down' postion and in order to get the laptop to turn off I have to hold down (the rigged) button! I'm waiting for it to break from overuse. We have owned 2 Dell Vostro laptops and 3 Dell PC's and now 1 Dell Inspiron 17 5000 Series (Intel(R)). I do feel the company has gone downhill. After this Inspiron purchase, we will not be buying anymore Dells in the future. After the Tech from India fixed the Inspiron, I started getting calls from a man with an Indian accent saying that something was wrong with my laptop and he needed to fix it. This went on for a year and I kept just hanging up on him. It was some kind of scam and he obviously wanted to get into my laptop. I finally lied to him and told him, I sold the laptop and the calls seem to have stopped. I believe the Tech Service in India keeps our telephone numbers and then uses them to scare Dell Customers by telling them something is wrong with our computers and they need to fix it. Since I never let him get into my computer, I have no idea what he had planned to do once he did. We American's must look like prey to the Indian techs. I did contact Dell about these scare calls and they were not helpful in stopping it or took any interest in it at all.”

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Posted 8 years ago

“Loyal Dell customer - never had a problem in the past. My husband bought me my 5th laptop from them; held it for a few weeks before giving it to me. once I got it we realized it wasn't what I needed for work and tried to return it. I was outside of the 30 day return policy by 2 weeks (only because my husband had ordered ahead of time and didn't give it directly to me). Despite my years of purchasing from them, they would not budge on the return policy. Called x3, emailed x1 - I don't think I ever spoke to anyone with any level of authority. Passed around. Very frustrated. Will never purchase from Dell again. They are not loyal to their customers at all!”

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Posted 8 years ago

“i bought a dell inspiron lap top paid £700!!!! i receive a wet box ,called dell straight away first they were very polite and said that problem would be solve in 24 h 3 days after and nothing ,then called again they said max 48 hours ,one week later called again and they said one week , then a week after called again and they said that they gonna investigate,then they called me and said that they will raplace it ,than didnt replace ,then said that they could not replace ,it took almost a whole month for them to decide that i wouldnt get a replacement ,then after another week they said that they would refund me then didnt and i had to call another 4 times and finally in the end they refund me it was a massive hustle to get my money back and the customer service is horrible!!!!!”

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Posted 8 years ago

“i bought a dell inspiron lap top paid £700!!!! i receive a wet box ,called dell straight away first they were very polite and said that problem would be solve in 24 h 3 days after and nothing ,then called again they said max 48 hours ,one week later called again and they said one week , then a week after called again and they said that they gonna investigate,then they called me and said that they will raplace it ,than didnt replace ,then said that they could not replace ,it took almost a whole month for them to decide that i wouldnt get a replacement ,then after another week they said that they would refund me then didnt and i had to call another 4 times and finally in the end they refund me it was a massive hustle to get my money back and the customer service is horrible”

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Posted 8 years ago

“Total waste of time and I mean at all levels from account managers to the call centre staff and customer services. They just pass you from pillar to post and hope you will just disappear.”

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Posted 8 years ago

“From the first time I turned on the Inspiron, it was slow. When it automatically 'upgraded' to Windows 10, it actually got worse. The browser routinely locks up and says the website is not responding, but the real problem is the browser. The entire computer locks up every few minutes and all I can do is wait for it to decide to work again. This is absolutely the worst computer I have ever owned. I have tried updates from Dell and Microsoft with no effect. Everything tells me the computer is working as intended. I will not return to the Dell product line.”

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Posted 8 years ago

“I bought a Dell Inspiron 5200 series and within days of the warranty expiring the motherboard died. After a lot of hassle they agreed to replace it at no cost. Finally got it fixed after multiple service visits only to have the EXACT same issue arise 3 months later. Again the motherboard is dead and the computer is useless. Costs more to replace the board than buy a new one. All this within 15 months of buying a new crazy - so disappointing! Never again will I buy a Dell.”

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Posted 8 years ago

“Bought an XPS 13. The connector between the motherboard and monitor went bad after only 2 years. Customer service initially diagnosed this as a bad motherboard. Once they got it right, they still wanted over $200 to repair. I was told I was NOT allowed to speak to anyone in the US to help with my problem... only India. Not even allowed. How crazy is that? And the customer service rep, specifically told me I was just another number to him and it was irrelevant that I'd been a long-time customer. I am done with Dell. Never buying a Dell again. I hope you will join me.”

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Posted 8 years ago

“I bought a Dell laptop from Fry’s right after the Independence Day 2016. In mid-November, the cursor of the laptop moved to the top and was sporadically clicked by itself after turned on from sleep mode. I tried to fix it over the phone several times. By performing some kinds of software update with remote assistant, the problem was fixed for a few days but showed the problem again. I called the again, the problem was fixed again, but the same problem showed again a few days later, too. The problem was fixed over the phone at least 3 times but every single time the problem showed up again. After asking several times I was able to send it to a service center to fix it. After I received it, the problem got bigger. The screen was not showing anything after it turned on from the sleep mode. I called Dell again, they fixed the screen problem but the cursor problem showed again. I sent it again to the service center. This time cursor disappeared a few days later. Finally, the escalated team joined and I needed to send my laptop to the service center again. When I received the laptop, it seems the laptop was fixed. The escalated team member who was very rude and aggressive from the very beginning called me. I told him “It seems OK. But can I contact you if I see the problem again?” He told me that I could not and I needed to contact the basic support again. It doesn’t make sense. If the problem showed again, it means the repair the escalated team didn’t work. I think the problem should go to the even higher level of service not the lower level. Also, It’s been 2 months now from seeing the problem for the first time. The cursor DISAPPEARED AGAIN after 1 week. I sent email to the basic support team and cc-ed to the escalated team. I got reply that I should contact basic support with phone. It means I need to verify myself and explain what is the problem again. After 30-minute conversation I was able to convince him to ask the escalated team to contact me. I got phone call from the escalated team 8 days later though I was supposed to get a phone call within 24-48 hours. Last two representatives even didn’t know what was the problem. Now, the problem is disappeared cursor but they are mentioning the first problem. I don’t know how they keep records but it seems so wrong. The escalated team only working during 9-5 as I worked at the same time. I cannot bring my personal laptop to work so I need to talk to basic technical support again. I don’t understand why they cannot replace my laptop. I have been using 3 Dell desktops and 3 Dell laptops for last 7-8 years. I am so disappointed of their service and this laptop would be the last Dell product for me.”

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Posted 8 years ago

“The problems never fixed”

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Posted 8 years ago

“Customer service is terrible. Nobody can help you and they never contact you. If you buy a dell, you are on your own. Buyers beware”

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Posted 8 years ago

“You would have to be a gambling man to buy a laptop from Dell. I work for a large engineering company that lease Dell computers. We recently upgraded the majority of our laptops in the Melbourne office. A significant percentage of these perform far below specification or crash when stressed. Dell customer support has been deliberately difficult. They refuse to acknowledge there is a problem, let alone do anything about it. Buy a Dell computer at your own risk.”

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Posted 8 years ago

“Will never own another Dell. My first one had proprietary issues that eventually crapped out. Got another one, and it has proprietary issues as well - just not the same ones. One of the biggest issues is that it won't stay connected to a wifi. There is something wrong with the wifi connection driver and nothing fixes it. Dell can't even fix it. So it disconnects every little bit and ya have to reconnect. It's just annoying. Another major issue, Windows 10. The update completely destroyed my computer. After hours on the phone with Dell, we finally got it back to factory settings. They told me to wait a few months (2 or 3) and the bugs would be worked out by then. That was over a year ago - the bugs still exist. Doesn't look like I'll ever be doing the "free" upgrade. It may not cost money, but it'll cost you hours and hours of time to fix the upgrade. Another very annoying aspect of Dell, all the advertisement apps and products that come pre-installed on Dell computers that can NOT be uninstalled. You just get to put up with them popping up randomly to get you to install whatever it is. Dell, you're just not what you used to be. For work I bought a much cheaper computer, has everything my dell does AND it folds all the way back to use as a tablet, and it's far more reliable. I'm so annoyed with the connection issue with my Dell that I think I'm about to scrap the whole thing and go buy a cheaper brand with the same specs, no "free software" to be pre-installed, and have the reliability I'm looking for. Sorry Dell, you've lost another customer.”

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Posted 8 years ago

“I just wanted to list my experience with a new Dell laptop. I decided to replace a laptop with a brand-name one. It seemed like it would be the best option for future-proofing things, and giving reliable quality for peace of mind. So I bought a brand new Dell Vostro Core i3 laptop a couple of weeks ago, as a present for my girlfriend. The second time I used it there was an error message, something like "Your system will operate slower and the battery will not charge. Please connect a Dell AC adapter for best system operation." It was a Dell power adapter, the brand new one that came with the laptop! Then the laptop rebooted, got caught in an endless cycle of tests and screen flashing and incredibly loud beeping. We had to quit out of that. Later we risked the power adapter again and it was fine. But it got me really worried about the new laptop. Should I return it? Then she'd be without a laptop for who knows how long. I started looking into it, and why a Dell laptop might be bothered about who made the PSU it was connected to, and how it would even know that. I was irritated by what I discovered. I find out that Dell add chips and a fragile pin to their PSUs, so if it isn't a DELL PSU the laptop knows. Why? So that if you aren't using a Dell PSU their laptop actually disables battery charging, and slows the PC down significantly. Incredibly mean-spirited, forcing you to keep buying their own PSUs if you don't want the laptop to work at a fraction of its potential. And the power adapter cable has a thin pin in the centre. I'd never seen a power cable like that before. It certainly didn't seem as sturdy as the ones I was used to, that were just a thick, unbreakable tube. And I was right. Online comments showed that the pins bend and break easily. They, in conjunction with the adapter's identifying chip, are a weak point, a designed failure point. It is something I abhor - inbuilt obsolescence - designing things so they are prone to breaking, forcing you to buy more premium-priced replacement PSUs, increasing a company's profits at the expense of product quality and the environment. Or the pin can break off inside the laptop power connector, meaning a very expensive repair. Comment boards show all sorts of problems with Dell PSUs, often ruining the laptop. I didn't know any of this beforehand, or I'd have never bought a Dell laptop. It was only after the error appeared that I Googled it and found pages and pages of unhappy customers. Some took to the level of removing a chip from a Dell PSU and soldering it to the laptop motherboard to try and get round at least some of this attempt by Dell to cripple their laptops. It is wasteful, dishonest, unethical behaviour and I am really disappointed in Dell. I had thought a branded laptop meant quality, but it is actually just greed. This is further illustrated when you try to get support. If a company had faith in their products they would offer support without question, for the lifetime of the product, or at least for 5-10 years. Not so with Dell. They won't support you unless you enter individual codes from underneath the laptop, so they can then cut off support after a short period. They don't trust the quality of their equipment enough to just support it, implying they know it will have problems and they want to cut support off as quickly as possible. I should also add that the laptop included lots of installed software I don't need, including services running in the background. I looked into some of them and they were Intel spying services - things to enable backdoors into your PC, but which Intel won't talk about. Basically spyware for media and IT corporations, and enabling DRM so they can do things to your PC and its software. I think "Intel Content Protection HECI Service" might have been one of them, of which Intel famously said: "we cannot give any information regarding the Intel Content Protection HECI Service, and Protection FW Intel Integrated Clock Controller. It's an Intel policy." Of course, Intel are known for building DRM into their hardware for the big media corporations, but it is annoying to buy a new laptop with that crud enabled and running secretly.”

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Posted 9 years ago

“After being a loyal HP customer for years with 3 working HP laptops today, I decided to try a Dell product two weeks back. I honestly did not expect to spend over 20 (TWENTY) hours on the phone with the Dell Customer Service Department, along with other unexpected financial reproductions. The order I had placed was for a new “Inspiron 15 5000 Series (Intel(R)) – 5559” laptop which comes with complimentary “Bose SoundTrue around-ear headphones”. That equated to 2 different order numbers and 2 different shipping orders. This pair order (2 order numbers) became 4 pair orders (8 order numbers) after each pair was cancelled by the “verification – fraud department” These 2 orders (one laptop and one headset) along with 2 shipping orders were later cancelled by the Dell Verification/ Fraud Department. I called and spoke with Mohamed and Ahmed. Their only explanation was that my bank declined the charges. When asked, both Mohamed and Ahmed said they tried calling my phone number for verification. I did not receive any calls, missed calls, or voice mail messages. As a matter of fact, I had my cell phone on me at all times. I should mention that I used 3 different credits cards throughout this process and when I called the respective financial institutions, I was informed that there were no issues with the pending transactions. Please note that these pending transactions later became charges. After the 4th order cancellation, I spoke with Rency and connected her to one of the credit card companies via 3 way phone conversation. She was able to confirm my details and later called FedEx to have them proceed with the shipping order and disregard the Dell cancellation notice. Thank you very much Rency. Now she knew almost all my private info used for this 3th credit card. But she did her job. When my laptop finally arrived and I turned it on, the first message seen was: “Hard disk – Not Installed”. As you can imagine, I called the Dell Customer Service Department again and asked to return the 2 packages (laptop and headset), being highly unsatisfied to say the least. I was transferred to the Dell Cancellation Department and connected to Jasse. He insisted that I call the Dell Technical Support line and have them fix the problem. I declined his offer and $50, next $80 offer and proceeded with the cancellation process. About Jasse – he don’t have to much time to listen to you. You need to keep him focused to not hang up before he will start on the second order number. You don’t want to lose other more than 2 hours on some phone waiting line. The laptop and headset were returned and received by Dell. However, I have to wait up to 30 days for my refund. I am also undergoing a “charge dispute” with one of the credit card that was charged by Dell. About the "charge dispute" on the second credit card for a “canceled order” by the “verification department” – MOHAMED the rudest one. After your order is shipped the credit card is charged. But because you fedex was canceled before delivery and returned to Dell it is your problem to “dispute” with your card company. Dell will tell you: Credit card not charged because your order was cancelled. Also because you are on these phone waiting lines it is better if you use multiple phones at the same time. Their system will not take the first call. When I called for return, after 20 minutes, I called the same Dell phone number from a second cell phone. After other 20 minutes I was able to speak with Asis – return department using my second cell phone. The first cell phone still in waiting line after more than 3 hours... In summary, I think it would be beneficial for you to know about my experience and possibly share it with your friends.”

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Posted 9 years ago

“Trying to track a order that has been lost, no reply to e-mails or calls -worst, no customer services to speak of. Avoid dell like the plague”

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Posted 9 years ago

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