Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,067 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

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“had to replace charger as prongs easily bend. This is a known problem and $100 fix. thought I would invest this as I had hardly used the laptop .Motherboard gone after very little use ,Told it was not worth fixing by reputable computer repair service. .Total waste of over $600 . Would never buy dell again .”

Helpful Report

Posted 8 years ago

“PLEASE, don't buy dell. They are worst with customer. I made an online purchase of a dell inspiron laptop which had an original price of $899 for $579.99 but the website charged me with the original price. I had to wait for 2days to get to customer care as they do not provide service for the weekend and my customer care representative was very unhelpful, made stupif assumptions on my sense of purchase. He was rude and very unwelcoming. He did not resolve my issue and just made my day rough. He kinda blame me for dell website did not work with discounts which is again stupid. I hate their customer care service and I am not going to buy any dell product neither recommend people to buy one.”

Helpful Report

Posted 8 years ago

“1. Bought Inspiron 5566 by the end of May 2017, was on sale. Received it about two weeks after. Right when you pull it out of the box, you hear something rolling inside. So I contacted Dell, sent back to repair. Two weeks later it came back with an inspection sheet saying everything is tested and checked. End of part 1. 2. Used it for about a month, then found out camera is not working. Tried to update driver but nothing worked. Contacted Dell again. Ran 5 or 6 different methods as instructed. (Why the hell am I testing the camera when the device is not even recognized by system?) It's two hardware problems in a roll, so I told them I want to return it. Spent about a week email and phone call getting kicked back and forth, NO. No return. So it's back to repair again. End of Part 2. 3. It's been about a week after I sent it back. They're saying there is no parts available to fix it. Need to replace it. So I brought up the return for refund again, still NO. Fine, I don't really care now. See if this is the end of story.”

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Posted 8 years ago

“I just got a new laptop a month back which suddenly stopped working. Now I am calling customer support for around last one week continously , everytime its time to register my issue, they say the server is down or not working. Hey DELL first correct your personal server/system issues, then start to sell new laptops..!!Else close your company, don't fool people.”

Helpful Report

Posted 8 years ago

“They Double charged me for the laptop I ordered and other than me cancelling my entire order they still are taking until next week to give me back over 500.00!!!! No nothing for my bounce fees for things that are going to come out, no nothing to compensate the fact I cant go buy groceries for my child for the weekend.. nothing. Big wig, multi million dollar company ripping off the little people!”

Helpful Report

Posted 8 years ago

“This is a email I sent to Michael Dell... Are you people stupid or consciously trying to make me angry. HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I contact you first on multiple occasions. Leave me the f*** alone. (See, now you made me swear.) If you actually read this, Michael Dell, your company has lost its way. It used to have excellent customer service. Now it sucks. First off, I purchase a new laptop last year and it came with the wrong power cord. I had to wait three weeks to get the correct one, not to mention that it took 2.5 hours on the phone with support being transferred around to several people I could hardly understand. Then your idiots sent out a BIOS update that bricked my laptop. I spent another 2-3 hours on the phone with support. I still had to send it back to be fixed…another month or so without the laptop because of a Dell screw up. Look at the service tag if you don’t believe me, it’s BLZZLC2. Now you are harassing me because I expressed interest in a extended warranty. Each time I get any kind of unsolicited commutation from Dell I am contacting you, Michael Dell and also will escalate to the other board members. Also, if I get any more phone calls, I will complain to the FTC about violating the do not call law, just as I did about the call from Dell I got this morning. You have lost a longtime customer because of your (expletive deleted) poor customer service. I have bought and used Dell products since I bought my first laptop about 15 years ago. You have no place in today's marketplace with that kind of service.”

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Posted 8 years ago

“Ordered a computer for my daughter to take to college. After 8 days with no shipping notification I called to check on the status. The C.S. rep I spoke with, Mohammed, was zero help, but did assure me that the matter would be looked into and I would be contacted shortly by someone who could help. Of course, I never heard from anyone. Today, I received a notification of a delay, which means that the computer will not even be shipped until well after 2 weeks from the date of order....assuming there is no further delay. So, shipping time is abysmal, and customer service is a disgrace. What are the odds that things will go smoothly from this point on? For a laptop which cost over 2,000.00 I am quite disappointed, and this is before receiving the item ordered. Unfortunately, the college my daughter will be attending requires she have this particular computer. Hmmmm, kickbacks, much? Would NEVER willingly choose a Dell!”

Helpful Report

Posted 8 years ago

“Please, whatever you do, do NOT buy a Dell. I purchased a Dell Inspiron last December. The first 2 months was ok. Not good, not bad, just average. However, the past 6 months have been miserable. I called their "technical support" department, and was on the phone with them for over 6 hours over the course of 2 days. They could not help at all. They kept blaming my problems on my connection with my internet supplier, even after I told them I had plugged 3 other computers in the same line, and didn't have problems at all with the other 3 (that obviously were not Dell computers). It is to the point where I have to reboot my computer every 10 minutes. Lord help me if I want to have 2 (gasp) tabs open at the same time. Before I take this computer out to the field, and cream it with a bat, I wanted to get this review out there.”

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Posted 8 years ago

“Horribe customer service , called 4 different times , NO ONE SPEAKS ENGLISH !!!! Couldnt understand anyone . What has happened ? why can no one speak english and is there anyone that is from America there anymore ? Finally threw in the towel and ordered a apple laptop. terribly dissapointed, love dell computers but the language barrier was just too much to overcome”

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Posted 8 years ago

“I bought a refurbished computer because I wanted windows 7.. the battery was dead. It's under a new, 3 month warranty, but they can 't even find my purchase in their files. 3 hours later, and counting.”

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Posted 8 years ago

“Good products and quick delivery”

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Posted 8 years ago

“Warranty(Inspiron) apparently started 2 years before Amazon purchase. "Plugged in but not charging message. Customer support insisted it was the LAPTOP and to send it to them after paying $159 and wait at least 10 days. Brought it to Best Buy, they found a bent pin on CHARGER and fixed it for free with a paper clip.”

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Posted 8 years ago

“Owner of Alienwar 18x R3 laptop for 2 years. The laptop was $6000 when new. First issue should have been covered by warranty. Dell refused to come to the party we ended up in court. The issue took over twelve months to be resolved. My brand new laptop was not working over this period. Second issue replacement laptop battery. Dell is so hard to deal with I have been waiting for over a week for a reply. I have rang and e-mailed Dell several times. Solution, If you want to get any service with your laptop DO NOT BUY DELL!!!!! If you have complaints email Michael Dell himself (founder of Dell), he wont reply but it should p#ss him off michael_dell@dell.com F##k you Dell!”

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Posted 8 years ago

“Bought a notebook from Dell, had a year subscription to Office. When it expired I purchased an office licence and went to reinstall however computer says there is not enough memory. I do not have any apps installed, only use the computer for school and email so no reason there's shouldnt be enough memory for Office to be installed. Called for assistance and was told to go purchase more memory....doesnt make any sense, wasted my money buying from Dell. Bought a Dell computer 10 yrs ago, customer service excellent, now it sucks. Will never buy another Dell product.”

Helpful Report

Posted 8 years ago

“Everything. Our hard drive failed onour three months old inspiron. Several hours on the phone to diagnose. New hard drive sent. Could not resolve. Multiple e mails to obtain shipping label. Confusion about what was to be sentered back with computer. When they returned computer it came without powercord. More time on phone to convince them to send power cord. Total time without computer 4weeks and counting.”

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Posted 8 years ago

“Offshore customer support is horrible. I have had Dell computers for over 20 years. I will never purchase another one. I returened an XPS 13 laptop for lack of support and am still waiting for payment. At first, "Offshore Support" insistst that I have already been reimbursed. When I tell them that I havn't, they then "escalate" it for further investigation. This has been going on for over a week. Never buy a Dell if you think you might need customer support. There is none.”

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Posted 8 years ago

“My Dell printer stopped printing after I changed the ink, I called Dell Customer service to see if they could help me, they told me that I would have to do my own searching online to figure it out or pay $60 for them to "help" me. I also have a Canon printer and had to take my computer to BestBuy and when they were working on my computer, they accidentally deleted my printer driver for my Canon, I called Canon customer service and they helped me over the phone to figure it out and reinstall my driver software fore FREE and were very helpful. Bottom line, Dell customer service is pointless, no help whatsoever and I'm not really sure what they are even being paid for on a daily basis. Seems like pure laziness and a rip off.”

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Posted 8 years ago

“Do not buy Dell computers! I bought a Dell XPS 13 and this is the worst computer that I have ever used. I went for the highest specs and I paid almost 2,000EUR for it and it was faulty since the very beginning. My touch screen was going crazy, the keyboard was getting blocked and for the most of the time I cannot use this computer. I have been in contact with Dell CS / Tech support for over a year now (!) and they are still not able to fix my issue. This computer was simply to expensive to be this faulty and useless! I cannot believe how badly they treat their clients and ignore such a huge problem. I didnt pay so much just to have problems all they long! NEVER EVER BUY DELL COMPUTERS. Save yourself trouble and go for Apple or whatever else has good reviews and good technical support.”

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Posted 8 years ago

“I purchased a new Dell 2-in-1 Insprion 7378. Unfortunately, within a month, I had an accident and spilled liquid into the keyboard. Crashed the PC. I started calling Customer Service starting 1/2/2017. I was honest and accepted that a repair would be out of warranty. I was told the could replace the Motherboard for $250 and if that did not fix the PC, then I would be told what additional costs were required, or be allowed to just cancel the entire process. This sounded reasonable, but when they checked, they told me the part was not currently available. But they would let me know when it was available. OK, time passes and I hear nothing from them. 2 months later (3/3/17) I call again. Same story, but this time they tell me the part "might" be available on 3.16/17. OK, time passes again and I still hear nothing from them. On 3/15/17, I call again! Same story, not available now, but "might" be available on 3/26/17. Recognize this is a current PC model, still being produced and sold at multiple retail stores - not some unique part, but current production model! I tell them this is taking entirely too long. I get to talk to a supervisor. She tells me they just don't have the part, but she will give me the part number and I can try to find it on the internet and then arrange for my own service. I am very disappointed in this service and attitude. I expected more from Dell. I know it was my error, but what it comes down to is they just want me to have to buy a new replacement PC and leave me out to dry with the broken one I just purchased.”

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Posted 8 years ago

“1st Call April 10th 2017: I ordered 3 computers for a small business. I was promised some parts by the sales guy. The computers came in and did not have the parts I was promised. I called and it took over 30 minutes for them to decide that they did owe me 1/2 the parts. The other half was a different department..... I was transferred the wrong department; who transferred me to another wrong department; who transferred me to the operator! And the Operator transferred me to another wrong department. I’d spent over an hour and still had not resolved the issue. I had to get PISSED for the first person to correct the first 1/2 of the issues. I was missing DP to DVI adapters, and the recovery media. They wanted me to buy the DP to DVI adapters that I was told comes with the system (glad they figured out they owe it to me). Now NOBODY seams to know who can help me with the recovery media. Oh and 1 of the computers came in with corrupt OS. So I cant even use it yet because I DON'T have what I ordered, so I can't just reload it myself!!! I was on the phone 2 days before (Saturday) and Tech support didn't even have the computers in the system yet, So they couldn't verify warranty.... #$%@#$% Three day old computers are under warranty! Especially with a 3 year warranty purchased. I still have to call back to get the recovery media.... They did take care of the non booting computer. they are supposed to send me a new hard drive (though recovery media would have done the same thing).... Just pissed. I shouldn't have to get pissed to get what I was promised. It shouldn't take an hour to get what you are promised. 2nd Call (same day): Over an 1.5 hours... (over 2hr 45min for both calls). I have lost track of how many transfers after the 13th transfer. After my 2nd over 1hour call I was finally was able to get ahold of a Manager who helped (after arguing they couldn't help). I did have to wait over 24hours for them to approve it. The parts came in April 11th & 13th (nice quick shipping): The DP to DVI they sent weren’t the adapters that come with every other Dell I've ordered, they were a full 6’ cable, not a big deal, but did cause me to have to rerun cables through a desk. In addition, they sent me only 1 of the recovery media. I only need one, due to all the systems being the same, but all three of them were supposed to come with it according to the sales guy. I am fine with one so I am not going to argue with them over two of something I do not need. Overall: I’ve been doing IT support for over 17 years, have purchased countless Dells through different contracts over the years, and have always recommended DELL. (1 of my contracts was over 300/year for over 5 years). However, NOT ANY MORE!!!!!! Now I have to go through the trouble of finding another company to recommend to my customers. I cannot have this type of issue when working with customers in the future. Just because I'm a small business, and many of my customers are too. Dell's standard support has NEVER been as bad as it is now. They do have good large business support, but will not recommend someone that doesn’t give the small business the same respect as a large business. I can’t imagine it being worse for a home customer, but probably is…. It is hard to get ahold of a manager, and they absolutely DO NOT care about the regular customer any more. In business, you deliver what you promise, no arguments…. even if it cost you more than your profit. You should always deliver above and beyond customer expectations. If you promise it, you do it!”

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Posted 8 years ago

Dell is rated 1.2 based on 1,067 reviews