Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,051 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

Visit Website

Email:

us_sales@dell.com

Write Your review

Tell us how Dell made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a super slow laptop that was supposed to run fast. It's a pain turning it on or restarting it every single time. My 4 year old laptop runs faster than this piece of junk. The support wouldn't help saying my "software warranty" is over and I would have to pay an arm and a leg to get support. Seriously they tried to sell extended warranty to me for a quarter of the cost of the laptop and saying it's discounted already. I had bought Dell for the past 2 decades and the company is becoming a cash grab. They don't care about the consumers as much as they did before. This will be my last Dell product EVER.”

Helpful Report

Posted 5 years ago

“Spent over a thousand pounds on a laptop that was broken. After spending numerous hours with engineers trying to diagnose and fix the issue it still didn't work. I asked for my money back which they initially refused being out of 14 day return policy. After I sent laptop back off expecting my refund within 5 days I've waited over two weeks with no refund and no laptop. DON'T BUY FROM DELL!!”

Helpful Report

Posted 5 years ago

“Worst customer and technical support. Within two months after purchasing a laptop worth Rs. 65000 the hard drive got destroyed and laptop got unoperational. This happened on Thursday night and I contacted customer support early in the morning on Friday seeking for technical assistance ASAP (being a working professional). Now this guy is telling me nothing is possible before Tuesday since I m calling on Friday. R u crazy man? Why the hell are you even owning such big names if you can't provide timely technical assistance. I requested him a lot for looking into something ASAP, and still he was not at all ready to provide assistance on Friday. Instead he was asking me whether I m aware of the bad weather conditions in Mumbai or not. Seriously dude?? Shutdown all your Mumbai dell stores in Mumbai during the monsoon season as you have shutdown your technical assistance. Worst technical support. Sitting idle, all my projects on halt because of this fault since 3 days. Just call them asking for antivirus renewal they will come running for 1000 rs. But ask them to repair a faulty device even if you are a VIP customer and you have given them 2000 Rs. Extra for technical assistance, they wont pay any heed. WORST WORST WORST TECHNICAL SUPPORT!! HP people much better than you. No one should buy dell laptops. I would have given less than 1 star if I could.”

Helpful Report

Posted 5 years ago

“its very rare that I will give a negative review but on this occasion I felt strongly to write and warn future customers the pitfalls I encountered when trying to purchase a dell laptop. Firstly a very frustrating experience trying to get through to the correct dept after many calls. I explained that I wanted a laptop for a birthday present for a family member stating that on your website it stated a 1-3 days delivery time...could they confirm this?..I was told it would be 3 weeks, which was frustrating ..I was then promised a price match as per website for 30 days which was sent and confirmed in writing with a order number via email..48hrs later I rang to confirm the purchase only to be told that someone would contact me the following day...true to their promise I got the phone call and after a short conversation was told that the price I was given would not be honoured and had gone up by 20%..when I questioned this dell was very unsympathetic ..what annoys me about these large companies is that there customer service is appalling ..if this is the treatment you get at the beginning what sort of service do you get once a purchase has been made..I have no faith in dealing with them again and now having read some of the other reviews would warn others of the same.”

Helpful Report

Posted 5 years ago

“The last month have been a total nightmare with Dell customer support - through trying to get a shipping date on my computer, trying to cancel it, and now being charged money for a computer they said they've cancelled has been nothing short of the worst customer support experience I've ever had. To start, I bought an Alienware Auora R8 on July 11th. About two weeks later, I got a message saying that my order would be delayed until September, and I would have to consent to this new change. I never did. Then, about a week later, I got an email saying that my order had shipped. I called customer support, they walked me through to cancelling the order and said that the computer would be recalled and that I would not be charged for the computer. This morning I was charged for a computer that I was told I wouldn't be charged for. This is some pure incompetency. I NEVER consented to the change in delivery date, and now Dell has my money and my frustration. Customer Support has been anything but empathetic to my situation. Hoping to have a little resolve on here. Thanks.”

Helpful Report

Posted 5 years ago

“WARNING: Never buy a computer from DELL because DELL has the worst customer care team and worst office personnel. Please read the entire post and then comment. I ordered on-line a high-powered, expensive DELL computer to do my photo processing. Ten days later DELL sent me an e-mail telling me the computer has been shipped via FedEx expedited shipping. DELL even gave me a FedEx tracking number. Every day for the past week I have checked with FedEx and they keep telling me that DELL did create a mailing label but DELL failed to give the package to FedEx. I have tried countless times to discuss the issue with the DELL Customer Care people in India and have not received a straight answer. In fact, every DELL person gives me a different explanation as to why I have not received the DELL computer. The only common theme among the DELL answers is that I should not be worried that the computer is lost. Meanwhile, my credit card has already been hit with the charge and DELL has been paid. So of course DELL is not concerned if I ever get the computer because DELL has my $2200. Today, I went to DELL’s main administrative building at the DELL headquarters in Round Rock Texas. I asked calmly to talk to someone / anyone that might be able to help. First the rude receptionist told me that “we do not deal with Customer Care here, you need to do that via phone or on-line to India”. I told her that I have been doing that several times per day for a week, but she did not care. I then asked to talk to someone in sale and was given exactly the same DELL-scripted answer. I then asked to talk to someone in the legal department. She then called DELL security and I was told to leave the DELL campus under the threat of being physically forced from the premises. At my age and health, I am not about to be physically manhandled by DELL security thugs, so I left. I am now working with my bank to dispute the credit card charge that has paid to DELL. If that does not work I plan to hire a lawyer to sue DELL for breach of contract / fraud / threat of physical violence. NEVER buy a computer from DELL.”

Helpful Report

Posted 5 years ago

“I was sent an already malfunctioning laptop, and because I sent it back a little over the 30 day return policy (I paid for a year warranty) they won't exchange it, they will only attempt to fix it. But now I have no faith in their product and engineers, since they weren't able to catch the mistakes to begin with. I just want a laptop that works, not one that is brand new and broken. This was my first time with Dell, I will not be choosing it again.”

Helpful Report

Posted 5 years ago

“Bought my laptop last year. Within 2 months the battery goes bad and says no battery detected. So I sent it in, got it back and the laptop worked for a week. Then the same issue, no battery detected. Then the speakers go bad, mouse pad glitches. Send it in a second time. Got it back, my ac adapter comes back frayed and fried! Screen is popping off, mouse pad still does not work, sane with the speakers! So I send it in for a third time! The tech over the phone said it was ok that I sent in my universal adaptor from Best Buy, and that they would repair all stated above. I get a call 4 days later after they got it and said that they can’t do the repair cause I don’t have the original ac adapter! Wanted to charge me over $100 for the repair! Then the tech saw the notes and said it would take another 3-4 days. Took over a week! I get it back today, the shipping box has no damage. I open it, and some glass falls out, then I open the laptop and the screen is completely shattered and not to mention the $60 adapter I bought from Best Buy is now damaged! I spent about $900 on the laptop itself and I am furious! Now they are telling me it’ll take another 3-4 days to get back to me about what they can do for me... I will never buy another dell product ever!!!!”

Helpful Report

Posted 5 years ago

“Hi, I’m Jerry Strother from Dell Financial Services and would like the opportunity to address your concern. Please call or email me at your earliest convenience (512-723-3492 or jerry_strother@dell.com). I look forward to speaking with you.”

Helpful Report

Posted 5 years ago

“Awful. I thought my purchase was Net 90 @ 0% interest on a Dell Business Account I've had for over a decade, and discovered it wasn't and I'd been charged 29.24% interest. Who bills people 29.24 interest with a credit score of almost 800? I called customer service, then got transferred to the collection department, sat forever, finally hung up. I called back, again lines garbled, then a lady called me back, who spoke English at least. She has turned in a request to give me the 90 days, but will charge me interest while I wait for that to be granted. I asked to pay but they won't take a credit card. YIKES. Please hire people who speak English well, and give them a cubical so the phone isn't dizzying with the sound of a call center. Also, business credit at 29.24% with a high credit score is robbery, especially if it was supposed to be a 90 days at 0%. I've only bought Dell since 1997 and this purchase is a MAJOR disappointment. In addition, don't by a top of the line Vostro, go for Latitude.”

Helpful Report

Posted 5 years ago

“Purchased a dell inspiron 15 3567 on 11-27-19 from amazon.com, I was told that I had one yr mail-in service and call in support. I called into dell several times and was told each time that I needed elevated support at a fee. in time I resolved each issue on my own. so much for dell notice small d in dell. they had me on the phone for a very long time as well. This unit came with one TB of HD, 8GB of Ram, 8Ghtz . this is twice as much as the sony it replaced. I am always waiting for this unit to open an application and some times I can eat a sandwich in the time it takes. my Sony is always waiting for me. I will never, ever purchase a dell again.”

Helpful Report

Posted 5 years ago

“I purchased a Dell Inspiron 5459 computer in December, 2015 and got a 4 year premium support and accidental damage service warranty with it. Approximately 3 weeks ago, when I went to log on in the morning, the screen was blank and the computer would not turn on. I immediately called Dell support and was told I had to send the computer and AC adapter to them to have their technicians repair it. The customer service agent said they would send me a box to send it to them in along with prepaid mailing label and a form for me to fill out explaining the problem. He said there was a place on the form asking if I wanted them to replace the hard drive and reinstall the operating system but I should say I did not want them to do that and to sign the paperwork. I sent the computer and adapter in and in a few days I got an email saying "our records show that the repairs were cancelled as when the depot technicians contacted you to check if they could replace the HDD that they found be a possible point of failure, you declined repairs" and that they were sending the computer back to me. No one ever contacted me regarding this problem. When I received the computer, paperwork included in the box said "the following repairs or parts have been repaired or replaced on the unit - hard drive replaced and operating system reinstalled". So, did they wipe my hard drive or not? I didn't know. I connected the AC adapter to the computer and tried to turn it on. I still had the same problem, nothing on the screen, and the computer would not turn on. By now I'm totally disgusted with the whole thing and decided to take the computer to a local computer repair guy I've worked with before. He connected my computer to an AC adapter he had in his shop and the computer came on immediately. We determined that they, in fact, did not replace the hard drive or reinstall the operating system as the paperwork said they did. I sent them an e-mail explaining what happened and saying I expect them to send me a new AC adapter to replace the broken one. Still waiting to hear back from them. Obviously, I am very dissatisfied with the service I've received from Dell and this experience will definitely influence any decisions I make when purchasing computers in the future.”

Helpful Report

Posted 5 years ago

“Customer service is atrocious. Hold music is the most irritating EVER. They changed customer pay site and now my account is overdue and I spent TWO HOURS trying to resolve this simple problem. Once I was able to log in i got an error message that would not allow me to pay. Two customer service agents tried to force me to pay by phone and would not transfer me to the next agent. I refuse to pay over the phone. Now - customer service will call me in 24 to 48 hours. I will never buy a Dell computer again. The one I bought two months ago is junk and they force you to use McAffy virus "control" and every other option. I cannot turn it off no matter how I try. Frustrated beyond belief. Run.”

Helpful Report

Posted 5 years ago

“My higher end dell computer broke 3 times in the 1st year. Their "award winning" customer support is an absolute nightmare. I've been a loyal customer to dell for the last 20 years and it has slipped so much. Never again will I purchase from them.”

Helpful Report

Posted 5 years ago

“This is the worst computer ever. Nothing on it works and there is no response from customer service. A terrible company with an awful product. I sent 2 emails with no response. I called twice and spoke with rude stupid people. Stay far away from Dell”

Helpful Report

Posted 5 years ago

“Very Poor technical support. Bad quality control even in their premium lineup. There are always issues with drivers. I have sent my laptop to dell depot for a repair and they had sent the laptop back with the same issues that I had complained. I don't know whether they repaired it at all. within 8 months I bought the laptop it spent at least a month on repair processes. waste of time and money!”

Helpful Report

Posted 5 years ago

“Went to Dell SM City Cebu to have a microsoft office installed on my laptop. The one who entertained us was not professional at all and he didn’t handle my laptop well. My laptop was very slow because it was apparently auto-updating. But the staff there was pushing the buttons of my laptop so hard he was even on a videochat with his girlfriend on the phone. Not professional at all! Will never go for service there ever!!!!”

Helpful Report

Posted 5 years ago

“Wrest computer I ever bout IT IS JUNK! Wont Refund My Money. Very pore Costumer serves Cant under Stand White they ARE Saying. Do NOT BYE A DELL. Something Needs to Be Dun To Make Them Refund people!”

Helpful Report

Posted 5 years ago

“I'm a small business that has purchased dell servers, laptops, monitors. I was just informed by a tech support person in Panama that if something goes wrong with my server after 30 days, Dell does not replace it with something new but with a "refurbished" (read used) server even if it is under warranty. My son purchased a $500 monitor that has issues and what they sent to "replace" it is dinged up, scratched and has bad pixels. This is their idea of supporting their warranty. I was just about to buy four new high end, powerful servers as my business has grown but I will never buy from Dell again. Everyone I talked to could care less. This used to be my go to company for hardware.....not any more. Very sad! Michael Dell should be ashamed to have his name attached to this version of the company.”

Helpful Report

Posted 5 years ago

“A warning to all small business owners - be aware that Dell will not value your trade. Since our company started seven years ago, we've bought both server, laptop and desktop solutions. Now, we find that we have XPS15 computers that Dell sold with what they acknowledge to be faulty batteries, that have destroyed the trackpad. We were never notified of this, despite routinely receiving tons of Dell direct marketing material at our addresses. Now, the company offers no solution other than to tell us we missed the window for a free battery. They never told us a window existed. Maybe your small company can afford this kind of treatment - we prefer to take our business elsewhere.”

Helpful Report

Posted 5 years ago

Dell is rated 1.2 based on 1,051 reviews