Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.19

1.2 Rating 1,074 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell is the pits. I bought a laptop and desktop from them, and the fact that I was stupid enough to buy not one but TWO of their worthless machines makes me want to vomit and then shoot myself. Here are some of the most direct and accurate points I've encountered in the reviews below: -- "The very worst customer service I've encountered in decades." --"DO NOT BUY A DELL." --"Dell is a scam and a waste of money. NEVER BUY A DELL. THEY DO NOT CARE ABOUT YOU." What passes for customer service by Dell is laughable, starting with the fact that most of them speak only a shred of English; and that aspect of their service has gotten worse over the last two or three years. They've ruined whole months of my life, because for whole months my days have gone like this: Get up. Have bowl of cereal. Brace myself for intensely unpleasant experience. Call Dell and have the aforementioned intensely unpleasant experience. Also, check watch: entire morning wasted. Next day: REPEAT YESTERDAY. Next day: PRAY FOR SOMEONE AT DELL WHO SPEAKS ENGLISH. It starts from the very beginning of each call. Half the time I can't even get past "Hello" but must ask if I've reached Dell Computers, because whatever they've said sounds like gibberish to me. (I know, my Hindi sounds like gibberish to them.) The frustrations are large and small. And on top of all that, they always ask if I'd be willing to speak with their bosses to commend their work. Are they joking, just to torture me? Life is just too short to spend it on dealing with Dell.”

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Posted 6 years ago

“I am disgusted that Dell Support won’t replace the laptop they haven’t fixed (over 18 months), and the amount of my time it has taken from my life and productivity. On the 24th April 2017 I purchased a Dell XPS 15 9560, with a 2-year support agreement. Dell Support have been working on my faulty laptop now for over 18 months. They cannot fix it and refuse to replace the laptop. I have spent weeks myself (over 18 moths), on the phone to Dell Support letting them diagnose and attempt to repair it. The laptop has had Windows reinstalled 4 times. Dell have replaced the motherboard and HD/SSD. On several occasions after Dell Support perform driver updates etc., the laptop has been left in a worse condition than when they started. Fault: Laptop doesn’t wake after going in to sleep mode (blank screen, keyboard lights on). A hard reset is required to get the laptop working again. The first support request was raised on 10th December 2017.”

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Posted 6 years ago

“Bought a new desktop computer. Has continually restarted during the day since day 1 and have called numerous times and no resolution and they care very little. Trying to run a business and will not have to replace a 90 day old computer WITH A NON DELL as their support (of which I've spent HOURS multiple times is not adequate. DO NOT BUY A DELL”

Helpful Report

Posted 6 years ago

“The very worst customer service I've encountered in decades. Spent over 2 hours trying to get a replacement for a Dell wireless mouse purchased 4-5 months ago and under warranty. Called on 4 separate occasions and transferred from one department to another( customer support, tech support, out of warranty etc). Even when speaking with the same area on different occasions, a different reply and no one able or willing to replace a $15-20. Finally have given up. Really no regard for their customers”

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Posted 6 years ago

“Placed order for printer...at $399.00. Received confirmation that would ship and arrive by September 5. After weeks of back and forth they said it was stuck in “processing” and they...a computer company...could not unstick their own computer and they insisted they had no choice but to cancel the order, which they did and then jacked the price up 100.00. Something smell funny to you? That is the second time they failed to process an order and had to cancel and no one at Dell can provide any answer. Again...something does not smell right in DellLand.”

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Posted 6 years ago

“Noticed a few months after owning a G5 15 5587, the laptop started getting harder and harder to shut and open. The bottom bezel started to separate from the screen and poke out when opening it as well. 3 month later I could barely open and close the laptop without feeling like something was gonna break. I've never dropped this laptop and bought it for college. Called Dell for repairs and explained that this had been an ongoing issue that only got worse with time. No damage on the outside of the laptop. Sent it in and waited forever just for them to send a billhold saying that wasn't covered by the warranty. They wanted to replace the screen, damage hinges, and back cover for almost $300. NOTHING was broken on the screen or cover! Called and explained that the laptop was never dropped or abused. They said they would call back in two day. Never heard back. Tried emailing them twice with no replies. Called and explained everything again and was transferred to multiple people. Some guy hung up on me and was rude and I had to start over again. Was told over and over that I 'DROPPED' it. Wasted hours. It's been almost a month without my laptop and it's still messed. My stepdad told me he thinks the hinges were too tight on it to began with. I need my laptop for college. They're trying to make me pay to replace stuff not needed and feels like a scam. Finally called and told them to send it back. I'm just gonna find someone else that knows what their doing but Dell is a scam and a waste of money. NEVER BUY A DELL. THEY DO NOT CARE ABOUT YOU.”

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Posted 6 years ago

“The thing is less than 3 months old. I paid over 500 for a Dell Inspiron 24 300 Series All-in-One. "The RPC Server is unavailable" The thing is a brick. Dell will do NOTHING. They wont tell you who the manufacture of the server is, NOTHING! They want you to use a computer for THREE MONTHS AND THEN GO SPEND ANOTHER 500 ON ANOTHER ONE!!!”

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Posted 6 years ago

“As the title says, I do like the XPS laptop! So far it has been wonderful......BUT The stress of buying from Dell does NOT make it worth it!!!! First, getting it shipped was a nightmare (thank you FedEx for fixing it) because Dell's team were acting like it would take a rock scientist to get FedEx hold it so I could pick it up after work. Second, I order a black one and got rose gold.... honestly I liked the look of the rose gold so I let that go. BUT THEN, the visa gift card promotion.... I put in my claim and got it approved on the 15th of August. It is the 18th of September today, when I called they said it "Should" come next week. It's around the same thing they said when I called on the 26th of August. They said my first claim got canceled and they did send me a new claim. So they dropped the ball and when I talk to the supervisor today all I got was "I understand you're upset". Oh and talking to a supervisor, I had the first guy try to talk me out of it and it took over a hour for her to call me. I'm STILL waiting Dell! Maybe you should invest a little more money into your service, it will save you customers in the long run.....I know I'm not buying for Dell again.”

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Posted 6 years ago

“I bought a Dell Inspiron 15 5000 Gaming laptop from Dell and the top left side popped open just from being closed about four to five times. Support refuse to do anything about it even though many people who purchased the same laptop had the same exact problem, a clear defect. Computer also had audio problems within a month I could hear static sounds when I would watch videos.”

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Posted 6 years ago

“Dell customer service was beyond pathetic. We bought a higher end Inspiron Laptop with SSD, etc. It had major problems about a month into. I called Dell beyond 30 days, so, my request to return denied. They did fix the laptop. About 9 months later, same problem. Customer service this time was terrible. Numerous calls and three promises to ship us a box for repair and nothing. Routine barriers placed to speak with manager. Excuses to forward my call back and forth. Aweful. About two months later as a "courtesy" they had a technician come out. He had to replace the mother board. We could not wait that long, have a home business, so had to buy a new computer. Dell did not stand by their product, wasted too much of my time....will never buy from them again.”

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Posted 6 years ago

“I’ve bought several brands of pc over the last several years but very a dell. I always thought they would be a reliable and great investment. My vaio pc was getting older and slower, so I decided to either get a dell or an Apple. I went with dell simple because of the price. Dell so far has been the worse pc I have ever owned. If you have a dell and you love it, that’s wonderful. My Vaio needed very little maintenance and would easily repair itself. I’ve had more issues with Dell since I purchased it than over 10 years with Vaio. I rarely ever turn it on because of the issues and how slow it’s always been.”

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Posted 6 years ago

“The worst worst laptop I had in my life. There was not even 6 months after purchasing and all the keys stopped working. I went to service center but denied to help though it was under warranty. Right now also I am facing same issue keys are not working, wifi network lost suddenly, responding too slow..just fed up, thinking why I purchased.. Waste of Money”

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Posted 6 years ago

“I've been a Dell customer for years but their customer service is so repeatedly atrocious those days have ended. They took a committed customer and threw my business away.”

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Posted 6 years ago

“Don't buy dell laptops, it's worst laptops providers. They will provide bad laptops and no technical support. Except dell buy any laptop. If you buy after reading this you the unluckiest person in the world. Please don't buy dell laptops.”

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Posted 6 years ago

“Horrible. Their finance department stright up steals from people. In what world should they charge you everything you've paid in a year back onto your balance and call it "interest." Thieves.”

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Posted 6 years ago

“Customer Service”

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Posted 6 years ago

“The absolute worst. I purchased the extended warranty for the desktop. When the computer started to malfunction (early on) Dell spent lots of time on the phone with me, but accomplished nothing. They refused to replace the computer, even when it was clear that they were unable to solve the issues that were occurring. I have since basically trashed a 2 year old computer, and purchased a Lenovo which I've had for several months now and is operating perfectly. Oh, and at one point Dell tried to blame software on the issue. The same software that has worked flawlessly in the past and now with the new Lenovo. Never again, Dell.”

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Posted 6 years ago

“Atrocious business service. Bought a laptop which isnt performing well and asked to exchange product but business customers have no right of return. "Its our policy and nothing we can do". Given we have purchased loads of Dell machines, I think this service level is very poor. Also, calling their support is a hugely frustrating experience. Get passed around like a Ping Pong ball and each time have to give all the details again / no info is transferred.”

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Posted 6 years ago

“I should reed these reviews before i bought my Inspiron all in one desc top !! Is absolutely horrible , I use my PC to pay bills most of the time, and is failing on that to. Takes about 5 minutes to boot from zero, and every command is slow, like I'm using a dial up service (I have 1G speed from comcast). At the beginning I thought is slow because is constantly making updates, but after about 30 days I realized that is getting slower by the day , so I contacted Dell customer support and they tried to remotely repair it , but at the end they sent an empty box to send in for repairs. A week later computer came back stating on the repair sheet that the hard drive was replaced. on the coming days the computer is slowing down day by day so I call in again, now a tech from Dell remotely access my computer and delete some drivers , so I'm not able to access the internet anymore. They sending a second empty box to send it in for repairs. After another week computer coming back , with the same problem, extremely slow, this time they claiming that they reinstalled the operating system. I'ts an endless story with Dell, horrible experience, even worst customer service , never buy any product from Dell again in my life”

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Posted 6 years ago

“Terrible store, canceled my order and never gave me the reason why. Terrible customer service bunch of rude Indians. My bank card information was also stolen!”

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Posted 6 years ago

Dell is rated 1.2 based on 1,074 reviews