D.Franklin Reviews

Name: D.Franklin
Rating: 1.83

1.8 Rating 358 Reviews

20 %

of reviewers recommend D.Franklin

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Metrics

1.8

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't pay anything with this company, IT'S DROPSHIPPING ! All of the modele are F.A.K.E and made in China.”

Helpful Report

Posted 6 years ago

“Ordered when they offered the 2 for 1. After 2 weeks of waiting I wrote them and they told me that 1 pair of glasses are not in stock right now. They couldn‘t tell me when they will be available again. I canceled my order after 4 weeks waiting. Very bad customer service. Will not order again.”

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Posted 6 years ago

“Its been 20 days since I paid for my sunglasses, and still have not received a confirmation email... whatever the circumstance is it does not take 20 days to sort out a product and send an email”

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Posted 6 years ago

“THAY SENT A BAD CONDITION PRODUCT AND WHEN I SENT MAILS THAY NEVER ANSWERED VARY BAD COMPANY --------------DO NOT BUY -------------”

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Posted 6 years ago

“Falsch falsch falsch!!!! Wo ist mein Geld!!!!!!!!!!!”

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Posted 6 years ago

“The sunglasses I ordered look completely different compared to the website images. Poor quality product, they feel cheap. They don't refund the full order price when returning it.”

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Posted 6 years ago

“After purchase, no further updates. After weeks still no glassen or message back from support. Avoid this company!! Hopefully my credit card company will be able to retrieve the money.”

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Posted 6 years ago

“also i purchased sunglasses one week ago and i havent received any confirmation or nothing! i doubt to get anything”

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Posted 6 years ago

“No shipping information over week since purchased. Looking these reviews I have very little hope on the quality of service. Anyone reading this, a tip would be to report then on instagram that the company is a scam. They rely heavily on sponsored ads on IG so that will make them pull their socks up!”

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Posted 6 years ago

“Non mi sono arrivati gli occhiali che ho ordinato, non riesco a mettermi in contatto con Dr Franklin! Non acquistate in questo sito!”

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Posted 6 years ago

“I ordered new sunglasses but they only delivered the box and the case. No sunglasses, I tried to get in contact with D.Franklin about this but they haven't replied.”

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Posted 6 years ago

“Shitty quality. As I sent it back they didn't return me the money, cause the package '' magically dissappeard'' on the way. Yeah.”

Helpful Report

Posted 6 years ago

“Ich hab dort eine Sonnenbrille gekauft, für die 7 € Versandgebühr kam die Sonnenbrille in lausiger Verpackung (Plastiktüte). Die Brille passte mir nicht, außerdem wirkt sie sehr billig. Da kann man auch auf eine 5 € Brille aus dem Discounter zurückgreifen, dann würde vielleicht sogar die Größe stimmen. Beim zurücksenden muss man die Retoure natürlich selber zahlen. Der Retourenzettel enthält nicht alle benötigten Informationen für einen ordnungsgemäßen Rückversandt (Land fehlt), was auch nochmal zu Ärger bei der Poststelle führt. Alles sehr schlecht gemacht, hoffentlich kommt wenigstens die Rückerstattung zügig. Die 20 Euro für Versandtgebühren hätte ich mir doch lieber gespart und bei richtigen Händlern Geld investiert.”

Helpful Report

Posted 6 years ago

“Do not buy at this "company". Poor quality products (my sunglasses both arrived damaged) and you could see they were sent back in the packaging several times. Additonally, they were way too small and I had to check twice if I didn´t buy the children´s version. I did not get a refund or an answer on my emails yet.”

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Posted 6 years ago

“Materiale a dir poco scadente. Pacco rovinato e montature fragili.”

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Posted 6 years ago

“They keep ur money and u never get ur order, Do Not buy from them! Its a scheme!”

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Posted 7 years ago

“Nicht empfehlenswert!!! Meine Schuhe sind nach kürzester Zeit kaputt gegangen. Kundenservice gleich null!!!! Reaktionen auf meine Reklamation kam nicht, auch nicht nach mehrmaligem Nachfragen. Dank PayPal bekomme ich nun hoffentlich wenigstens mein Geld zurück. Den versicherten von Versand von knapp 14€ konnte ich selbst tragen. Nie wieder würde ich hier bestellen oder es weiter empfehlen.”

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Posted 7 years ago

“I bought also a 2 shoes, and I Stil didn't get order, I wrote 5 emails, they didn't even write anything. I even don't know anymore what to do?”

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Posted 7 years ago

“I bought a pair of boots on last november and I returned them because they were too big (following advices on the web saying that boots sizing was small, totally wrong!) Since then (almost two months) I'm still waiting for my refund. They're ignoring me through all the social media channels, obviously I sent them about 4 mails, still ignoring me. SO SAD SERVICE!”

Helpful Report

Posted 7 years ago

“I bought as well two pairs of shoes. 1. they came in very distroyed packaging. 2. they did not fit even though I ordered them one size taller as they discribe on their website and both where still too small (and at one pair one shoe fit and one was to small - how can that be?). So I needed to send both pairs back. 3. they did not answer any of my e-mails. 4. as I read in their return conditions - which are horrible by the way - they do not make changes, you have to pay if there is any sticker or something missing in the package or the package itself is broken and you have to return the order between 14 days after ORDER not RECEIVING!!! and you have to fll out some return sheets as well... 5. So I sent them back after I made all the stuff which I had to to return my order... and they did come back. The adress wasn´t right - and I took it from their return label... Well, I tried again and it worked. And I paid for it twice... from germany to spain - which means A LOT! 6. this is so unbelievable and there is no chance at all (only here) to leave a review neither on facebook or google... I am so disappointed and angry. I would give zero stars if possible...”

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Posted 7 years ago

D.Franklin is rated 1.8 based on 358 reviews