D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order , after one week no product received or even departed from the fabric , that is crazy , very bad customer care”

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Posted 5 years ago

“Hallo, ich habe Schuhe bei D. Franklin bestellt. Leider passen sie mir nicht und ich wollte sie retourschicken. Ich hab drei Mal eine Mail hingeschickt und nachgefragt wie das genau funktioniert und ob es ein Retourettikett gibt. Ich hab jedes mal die selbe Nachricht bekommen mit einen Link auf die HP und das ganze nach über eine Woche!! Man kann die Ware aber nur 2 Wochen danach retourschicken. Und, ich musste über 3 Wochen auf die Schuhe warten die dann in einen komplett kaputten Karton kamen! Ich werde nie wieder dort bestellen!”

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Posted 5 years ago

“Tying to get hold of there customer service is hard when living in the uk not even a contact number all email and still don’t get a response ? Where the customer services for your paying customers”

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Posted 5 years ago

“Keine Antwort auf E-Mails No answer of email after buy”

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Posted 5 years ago

“Terrible and cheap product. Wonky glasses, badly made. I emailed for a refund and sent photos of the problem,as requested. They told me they don't ever give money back, I have to pay for shipping the items back and then they investigate and replace the glasses. I spent £11 (tracked) sending the items back to get a refund so I'm out £46 for two pairs of glasses that I could have bought at the local market.”

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Posted 5 years ago

“very very very bad quality, sunglasses for 25€ that are worth 2€. the logo isnt made of metal”

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Posted 5 years ago

“Don't pay anything with this company, IT'S DROPSHIPPING ! All of the modele are F.A.K.E and made in China.”

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Posted 5 years ago

“Ordered when they offered the 2 for 1. After 2 weeks of waiting I wrote them and they told me that 1 pair of glasses are not in stock right now. They couldn‘t tell me when they will be available again. I canceled my order after 4 weeks waiting. Very bad customer service. Will not order again.”

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Posted 5 years ago

“Its been 20 days since I paid for my sunglasses, and still have not received a confirmation email... whatever the circumstance is it does not take 20 days to sort out a product and send an email”

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Posted 5 years ago

“THAY SENT A BAD CONDITION PRODUCT AND WHEN I SENT MAILS THAY NEVER ANSWERED VARY BAD COMPANY --------------DO NOT BUY -------------”

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Posted 5 years ago

“Falsch falsch falsch!!!! Wo ist mein Geld!!!!!!!!!!!”

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Posted 5 years ago

“The sunglasses I ordered look completely different compared to the website images. Poor quality product, they feel cheap. They don't refund the full order price when returning it.”

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Posted 5 years ago

“After purchase, no further updates. After weeks still no glassen or message back from support. Avoid this company!! Hopefully my credit card company will be able to retrieve the money.”

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Posted 5 years ago

“also i purchased sunglasses one week ago and i havent received any confirmation or nothing! i doubt to get anything”

Helpful Report

Posted 5 years ago

“No shipping information over week since purchased. Looking these reviews I have very little hope on the quality of service. Anyone reading this, a tip would be to report then on instagram that the company is a scam. They rely heavily on sponsored ads on IG so that will make them pull their socks up!”

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Posted 5 years ago

“Non mi sono arrivati gli occhiali che ho ordinato, non riesco a mettermi in contatto con Dr Franklin! Non acquistate in questo sito!”

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Posted 6 years ago

“I ordered new sunglasses but they only delivered the box and the case. No sunglasses, I tried to get in contact with D.Franklin about this but they haven't replied.”

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Posted 6 years ago

“Shitty quality. As I sent it back they didn't return me the money, cause the package '' magically dissappeard'' on the way. Yeah.”

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Posted 6 years ago

“Ich hab dort eine Sonnenbrille gekauft, für die 7 € Versandgebühr kam die Sonnenbrille in lausiger Verpackung (Plastiktüte). Die Brille passte mir nicht, außerdem wirkt sie sehr billig. Da kann man auch auf eine 5 € Brille aus dem Discounter zurückgreifen, dann würde vielleicht sogar die Größe stimmen. Beim zurücksenden muss man die Retoure natürlich selber zahlen. Der Retourenzettel enthält nicht alle benötigten Informationen für einen ordnungsgemäßen Rückversandt (Land fehlt), was auch nochmal zu Ärger bei der Poststelle führt. Alles sehr schlecht gemacht, hoffentlich kommt wenigstens die Rückerstattung zügig. Die 20 Euro für Versandtgebühren hätte ich mir doch lieber gespart und bei richtigen Händlern Geld investiert.”

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Posted 6 years ago

“Do not buy at this "company". Poor quality products (my sunglasses both arrived damaged) and you could see they were sent back in the packaging several times. Additonally, they were way too small and I had to check twice if I didn´t buy the children´s version. I did not get a refund or an answer on my emails yet.”

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Posted 6 years ago

D.Franklin is rated 1.9 based on 344 reviews