D.Franklin Reviews

Name: D.Franklin
Rating: 1.83

1.8 Rating 358 Reviews

20 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.8

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! ordered a pair of shoes at the beginning of March and have tried to get help with finding out why they were not delivered! received unclear answers and no help until I got help from the postal company which informed that they did not make a proper customs declaration so the shoes were sent back to them at the end of April, then waited 7 weeks! They offer to send the order directly which I approve, now a week later they write that they unfortunately can not send my shoes because they have no in stock !? totally impossible to get hold of and the worst help ever! now get an offer to buy something else for the same value, do not want anything else but do not get my money back! why would I want something else from a company that has taken almost 10 weeks to find that the shoes I ordered cannot be delivered !?”

Helpful Report

Posted 5 years ago

“i placed the order 3 weeks ago and am not receiving it. But shipping cost 8 €”

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Posted 5 years ago

“36 days no delivery. Tracking says my parcel hasn’t moved for nearly 2 weeks. Customer service is rubbish with cut and paste apologies. They say they’re fully operational until your payment is received. Avoid at all costs”

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Posted 5 years ago

“Hello, I have a bad experience with this company. I have ordered 2 pairs of sunglasses over a month ago and thay said that they shipped it on the April 23rd. I have tracked my package via Asendia till May 5th, and that was the last tracking update I recieved for my order. I tried to contact customer support but they have automatic responses and they are not helping at all.. I can't even get my money back. I think that I paid too much money to be waiting for it this long.”

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Posted 5 years ago

“So disappointed in my experience!! I bought 2 pairs of sunglasses over a month ago and still have not received them! After trying to reconcile my issue, the support team rarely gets back to me and most of the time its an auto-response in a foreign language! Still haven't received them... Probably lost my $90 :(”

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Posted 5 years ago

“Fraud company. Ordered 2 months ago. Never showed. Terrible communication. Terrible customer service. Terrible everything!”

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Posted 5 years ago

“Returns to Spain, why? 12 EUR Shipping Can not recommend it.”

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Posted 5 years ago

“never have such return experience before... As a costumer I got the feeling that they not really trust me and that I am in debt, due I have to send them two times many pictures of the damage glasses with the response that the transport is to blame. After discussions that I don't want 20% discount for my next order rather I prefer a return or refund. They will proceed the replace in condition that I have to guarantee that the old product can't be used anymore. I have to destroy it and send them pictures to prove it. To sum up: It needs many mails and many pictures and you are forced to destroy to get a replace.”

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Posted 5 years ago

“This company is fraud! Do not buy any stuff from this thiefs!”

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Posted 5 years ago

“Seen them advertise on Instagram for a 2 for 1 special. Ordered two pairs of sunglasses 4 weeks ago and still not received them. Not had any reply to emails.”

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Posted 5 years ago

“I waited a long time for the ordered shoes, about a month, they sent it unregistered mail, fortunately they did not get lost. But... it had a very unpleasant smell, it was smaller in size, the color was not as shown, the price of shipping costs and the goods added up was higher, maybe they think I would probably not notice that... And the price for this "quality" it's realy to big... Not recomended!!!”

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Posted 5 years ago

“Don't order anything from here! They took my money, I never received an order!”

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Posted 5 years ago

“Diiiiiiiiiiiiiie!!!”

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Posted 5 years ago

“The shipping was incredible long! As the shoes finally arrived, I already informed the PayPal buyer protection to get my money back. The shoes were in EU41 but felt like EU39, way too small! I sent them back and payed a lot for shipping. Still waiting for my money, no answer yet from PayPal, and the eMail-adress from D.Franklin is fake (sending failed, „user unknown“). Very bad idea to purchase stuff here :(”

Helpful Report

Posted 6 years ago

“In their general conditions, they first state that this: "All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product." This for me and probably for every customer is enough insurance that there will be no further costs than the actual price and the shipping costs. IF that would be the case then, of course, i thought they would inform me. Unfortunately, that was not the case. I ended up paying 27.10 swiss francs (approximately 23 euros) for custom taxes (which they also state - almost at the end of their general conditions - that they won't come up with these fees. When i advised them to either put that in front of the "All prices shown are final prices..." and that they should obviously warn to customers before they purchase anything they said "All it's indicated on the website to the known of our customer" This may be the case but hidden in the general conditions way after "All prices shown are the final prices...". So i ended up paying for 4 sunglasses 120 swiss francs (about 110 Euros) for their 2x1 deal. Proper rip-off, especially because the quality of the sunglasses are about the same quality as the ones you can purchase on your holidays at the beach. Therefore i would recommend everyone NOT to purchase anything from this site.”

Helpful Report

Posted 6 years ago

“Horrible quality of shoes, the broke instantly after first try.”

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Posted 6 years ago

“This website sucks! Don’t order anything from here. Ordered glasses a long time ago and still haven’t received them. Says they have been in NYC since Jan 6.”

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Posted 6 years ago

“The Color isn't the same from the picture at the website! Return costs will be assumed by the customer!!! 15€ for that! Never ever again!”

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Posted 6 years ago

“Bought sunglasses, payed and never received. Customer service is the worst I ever seen! Such a disappointment! Payed 40€ for sunglasses I never received. I am feeling totally frustrated and angry. Already sent several emails, and the only think they do is to blame Seur (the delivery company) which by the way is even worse.”

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Posted 6 years ago

“Bought an Item, payed and never recieved. Customer service is the worst I ever seen! Such a disappointment! Payed 50€ for boots I never recieved. Never got my money back because they claim my pacakage is sent, and even if it were, they never tried to find it. Now I had to involve PayPal in hope to recieve my money back!”

Helpful Report

Posted 6 years ago

D.Franklin is rated 1.8 based on 358 reviews