DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 991 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 2 star review on 28th June 2025

Micheal

DHgate.com 1 star review on 30th May 2025

Harrylucy977 At Gmail . Com

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

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“Keep your money in North America.. never spend $$$ with China”

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Posted 4 years ago

“I've ordered about 15 different orders on different occasions with pricing between 10-75 dollars. Not once have I ever received a single item I have purchased from dhgate.com and have had to open a dispute for every one of my orders. I was not going to just roll over and let it go so for about 6 months I blew up their customer service who can do absolutely nothing at all, it's a joke. Their customer service has the same information you do but that's it and don't have the power to do or fix anything, they say to message the resolution center. After everything and dealing with these crooks for a year they ban me from the site because apparently "I'm scamming them" lmfao and "suspected of fraud " because I have had to open a dispute for every single order I've purchased because they can't seem to send a package to the correct address. Once or twice is one thing but 20 different times is intentional by any means.”

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Posted 4 years ago

“They never send me the item I have purchased!”

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Posted 4 years ago

“Scammer. Overcharged me $700. Thieves!!! Never got anything. My order was only a $100 purchase. No customer service that works. No links work. Emails bounce back. Scammers.”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY, They take your money & you never receive your purchase & when you try to get a refund they just jerk you around & you never get your money back, NOTHING BUT A BUNCH OF CROOKS”

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Posted 4 years ago

“Awful scamming company. Take your money and don't give a dam”

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Posted 4 years ago

“Please don’t waste your time and money. I Ordered a dress from dresstop for my baby’s first birthday, they were communicating well until I placed the order, I reminded them Atleast 10 times to send me a picture of the dress before shipping, but they didn’t. And left a message saying dress is shipped, and gave me a fake tracking number I contacted them multiple times and no response I raised a dispute saying they gave me “fake tracking number”, and then they texted me saying they can process refund, if I change the reason to “package is on the way” I haven’t yet got the refund Attaching screenshot of our conversation”

DHgate.com 1 star review on 8th February 2021

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Posted 4 years ago

“If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck”

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Posted 4 years ago

“Worst company in the world to do business with it’s a scam unreliable do not want to send your refund if you wanna get scam didn’t place an order”

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Posted 4 years ago

“Where’s my order I gave up and anybody that’s that stupid to order $**t from these knock off rip offs DONT.....!”

DHgate.com 1 star review on 5th February 2021

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Posted 4 years ago

“Very likely to rip you off The site is probably genuine but once your money has gone to the seller, Dhgate will not reply to emails or get your money back if sellers do not ship the goods. I had 2 orders, neither of which were shipped by the seller and no one will reply to me, so no refund. This is consistent with other reviews. DO NOT PAY THEM MONEY BECAUSE THEY WILL MOST LIKELY KEEP IT AND SHIP NOTHING.”

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Posted 4 years ago

“toss expensive for bootleg clothing- same amount of money , you can buy something nice in the USA at any mall”

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Posted 4 years ago

“100% fake avoid at all costs”

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Posted 4 years ago

“The seller name encounter 1 is a liar i ordered the LED MASK THERAPY 19pcs.but i only received 1 items. The costumer service will attend to you but dont expect that they wii support you and satisfied your problem. Until now my problem with the seller is unsolved. Beware this kind of seller.”

DHgate.com 1 star review on 17th January 2021

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Posted 4 years ago

“The seller PROTHREE on DhGate, sells fake Apple producs, they are all defective and die within a week. He always reject the dispute. His Whatsapp number: 8619924517351 Serial Codes he's using: GWYCRJ8MLKKT GFHCCZVSJMMT Report this scammer!”

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Posted 4 years ago

“The seller "prothree" sells fake Apple products. The EarPods die within a week. The seller always reject the dispute.”

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Posted 4 years ago

“My worst purchase experience ever. I had bought here twice and loved the site so the 1st of December 2020 I placed an order for 131 EUR value. Things started in a bad way because the communication with seller was very poor so, as I felt unconfident i decided to cancel my order 5 days later. I have sent many emails to customer support with no answer (the chat is a joke... impossible to talk with a real person). The only way I could contact them was writing a bad review in a famous site. On December 29th they assured me i would have my refund in 8 days as late. I still have not received my money... I cannot understand how difficult can be to give me my money back. Think twice before order, specially if the amount spent is high. The customer assistance is so so poor and probably loose your money. I will wait till the end of this week before going to Police to make a complaint and claim to Visa.”

DHgate.com 1 star review on 6th January 2021

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Posted 4 years ago

“cowboys run as fast as you can away from them NOT RECOMMENDED AT ALL”

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Posted 4 years ago

“Buy from these place is dangerous is not like buy in a safe app like Amazon, I been buying things from dhgate but unfortunately when it's about refund for a stuff that you didn't received they never pay back the shipping cost that you paid if you are lucky they only refund the cost of the stuff that you paid but not for the shipping, also the stuff many times dosen't like like the ones in the pictures or there sizes are wrong, as I said is always a risk when you order from this place.”