“Our came with the corners bent. They were very quick to respond! After sending our pics they replaced our items right away without hesitation! The replacement order was perfect! I really appreciated that!”
“These posters are really neat!
My first after arrived bent in shipping and I contacted Displate. They printed/sent a new one and it has arrived in time for Christmas!
Thank you so much for your quick solution!”
“Initial Displate arrived bent but customer support made it right and the replacement arrived before Christmas. Also the Displate looks great and I will order again from Displate.”
“When my first displate arrived damaged, I emailed pictures immediately. I had a response the next day, and my replacement arrived in just a few days. This was a Christmas gift, and I originally worried about not getting the replacement in time. It came with days to spare and in perfect condition. The quality of the displate is also phenomenal.”
“My first package was lost, but Displate customer service was able to send me a replacement free of charge alongside a coupon (which still arrived before Christmas)!”
“I had to follow up on my inquiry, and it took about 6 days to get a response. In the end the Displate I was interested in had a production defect where there were two thick white stripes on the graphic on the vertical sides. I never did get an answer if the plate could be printed correctly. However, the customer service rep was kind and did eventually respond so I am still giving a 5-star review because it was the holiday rush and that I was deferred rather than spending the money and having to return the Displate if there was an issue. I will say that I have ordered approximately 20+ Displates to date and never had an issue with any of the other orders.”
“Hello Displate Client Service Team,
Thank you very much for your excellent work on my order and the careful processing.
I wish you Merry Christmas and a happy new year
Thomas Bunk”
“The Client Experience Team went the extra mile with assisting me once I realized my package was stuck in a different state. They investigated the issue, ultimately determined it was lost and promptly issued a replacement to make up for it. I majorly appreciated how swift and courteous they were with me and my confidence in buying from Displate has only grown because of this. Big thank you to Maciej and the team!”
“When my order arrived it was damaged. I contacted Displate & told them. I sent pictures of the damage. They were right on top of things & immediately sent a replacement which they assured me I would have in time for Christmas, in which it did. Very happy with their service. I would give them a 10 star service”
“I had an issue with an order that I placed using the Black Friday promo. Julia from the Displate team was able to help find the issue and I was able to get my order in time for the Holidays. I wish my order went through the first time, because it was a bit of a back and forth to get the issue resolved, but the support team was very helpful. The quality of the posters I received is great and the installation was very easy. I will probably invest in some more of these in the future.”
“I ordered a displate that ment to be a Christmas gift for my son and I wanted to return it as he wanted to have a different displate for the same theme. So I ordered again not 1 but 3 displates for the similar theme. Hoverever, I paid full return postage for the returning 1 displate which is a half of one displate piece price. I am a bit annoyed about that to be honest.
Nevertheless, the idea of changing posters in such a comfortable way is very appealing.”
“Sehr schöne Drucke und die Lieferung ist auch schnell erfolgt. Bei meiner Bestellung hat leider ein Magnet gefehlt aber der wurde nach Kontaktaufnahme mit dem Support sofort nachgeschickt.”
“I have purchased two Displate metal posters. The first was perfect, and the second had shipping and QC flaws. When I sent the second delivery photos (the shipping had damaged it), and the finish was not as good as the first...the customer service team jumped right on it and issued me a replacement! No hassle. Just had to send some photos. I really love their magnetic metal posters, and plan to get more!”
“Though it took a little bit to get my displate, they apologized and helped send me a new one. It took a while to get a response from displate BUT the quality overall is great, the workers are helpful.
But the handling fee is outrageous”
“Little issues because damage during shipment, but Displate reacts fast and send a new one.
I didn’t have to returned the damaged one! That’s very nice.
I am pretty happy with my displates, I have about 20.”
