Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,122 Reviews

43 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well the washer packed upon a Wednesday the engineer came the next Wednesday said it wanted a new drum heater and 2 other parts the washer is 7 year old it will cost over 200 pound to fix it and they most properly renew it. we called them on Friday nobody new if it was going to be replaced or not we had to ring on the Monday still the same rang on Wednesday they said we will repair it and we are still waiting to get it repaired and it in its third week we have been paying for it for 7 years and its gone up to £10 a month. ringing them up is a nightmare press this button then press this button. then they put you on hold we have a cooker insured with them we did not know we still had they sent the renewal forms to wrong address because we moved but they still took money out the bank for over 4 years we only found out with looking at the direct debits and I had already bought a part for it. don't go near these people the rubbish”

Helpful Report

Posted 7 years ago

“It seems many retailers that sell insurance cover use this company, Domestic & General, as their call-out engineers, especially in London. We had to suffer their horrendous service for 8 years with various appliances, the last a fridge where it was unrepairable & they took a month to send out the correct replacement voucher, which was for a much cheaper brand I might add. They don't care about customers & will do their utmost to make life as difficult as possible for you. We were without a fridge for a month & a half. Thats D&G service! Check with your insurer if they use D&G if so don't take insurance with them, take it from someone who knows.”

Helpful Report

Posted 8 years ago

Domestic and General is rated 2.7 based on 1,122 reviews