Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.74

2.7 Rating 1,122 Reviews

43 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.7

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how Domestic and General made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most shocking service EVER. Please do not use this company. I had 13 engineers come out to repair a single fault with my dishwasher - that’s 13 mornings / afternoons off work. The engineers were rude, uninterested and rushed. On two occasions they simply didn’t show up and I received no explanation why until I chased up and was told on the first occasion the van broke down and then that the engineer was unwell. Absolute joke from start to finish.After flooding my kitchen they offered to replace my machine and then sent me the bill! Please, I implore you, do not give your money or time to this shocking company! I was promised call backs to follow up on my complaint and didn’t get a call back.”

Helpful Report

Posted 6 years ago

“Sold me a protection plan for a fridge/freezer over the phone, the sales person made it sound fantastic, unlimited parts, unlimited labour to repair a fridge/freezer, and if they can't repair it, they will replace it (Fantastic right?), when they realised they could not repair the fridge/freezer after 2 engineer visits (no idea why they went to see it twice), they want to cancel the policy instead of replacing the fridge/freezer as promised. They told me that I misunderstood what the sales person said... luckily, all phone calls are recorded, but they need 3-5 days to get the phone call, and they will investigate, if they cancel my policy, I'm going straight with the call recording to trading standards, as its blatant miss-selling, beware guys, I can't imagine how many people have been scammed!”

Helpful Report

Posted 6 years ago

“I am a gas engineer and it’s a scam shocking service keep well away A boiler should be covered full but they exclude certain items flues re pressurising systems expansion vessel blockages powerflush They replace items not to manufactures instruction Don’t treat the heating systems with inhibitor which will escalate problems further Keep well away cowboy outfit Or report them to trade and standards or panorama scam”

Helpful Report

Posted 6 years ago

“Had I known how they would handle my repair I would never have taken their insurance policy. Bad customer service. Miscommunication between the company and their engineers. Waste of time. Taking unnecessary time to repair. Lack of explanation on what they are going to do. Resolutions team has no experience on what they're trying to resolve.”

Helpful Report

Posted 6 years ago

“I took out care & repair cover for my fridge freezer with Domestic & General. The policy stated that if they couldn't repair it then they would replace it free of charge. After 3 failed repair attempts they simply cancelled my policy without consultation or explanation. Domestic and General are a grubby, greedy rabble who must be avoided like the proverbial plague.”

Helpful Report

Posted 6 years ago

“My 92 year mother in law took out a repair plan the first week of March for her cooker with a promise they would fix the problem she had. It's now May 28th and they have still not fixed it - every time they send an engineer it is (the same) incorrect part that arrives. I have spent hours on the phone, sent them photos and sent numerous emails and have eventually given up and asked for a refund for her. Service is non existant, do not use.”

Helpful Report

Posted 6 years ago

“Booked a repair. Took over a week. Engineer in my home says I don't know if I can fix it. I will ring the workshop. Does that. I can't take your TV, we don't know if a part is available. We will ring you next week. Week later t. Is written off admitted my TV is old but it was working perfect before my son dropped the ironing board and it went through the screen. They have offered me an unbranded TV in its place. Nothing compared to my tv. Disgusted. I will be cancelling my service once this is done!!!!! I will not use again!!”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service I have been waiting for the engineer lost out on work because of it then had the cheek to call me and said that he will not be able to walk over because he can’t carry his bag I offered to pick him up any solution that I offered he sisd no, domestic And General Insurance are you to a place Called domex they are even worse. Do not use this”

Helpful Report

Posted 6 years ago

“I am absolutely appalled by the way Domestic And General Insurance handled my problem, called up made an appointment because my fridge was not working five days later the engineer from domex called to say that he cannot park the car and walk 300 feet because the company will not let him I offered to pick him up he said no to every solution that I gave and then they called me back and offered me an appointment for 10 days later in total that’s just over two weeks without a fridge . It’s all good when they take the money from you every single week I am going to take this complaint further I am absolutely disgusted!!!!!”

Helpful Report

Posted 6 years ago

“I wish I had checked out the reviews first ! As many others have posted, the D&G service is very unreliable. The engineer failed to show and kept me waiting 3 times. Don't use this company. So many bad reviews. How can they keep trading ?”

Helpful Report

Posted 6 years ago

“Case still didn't solve after almost 2 months,if want to find out something need to phone as noone is bother to contact you, all you can hear is " I do apologise " and still nothing,ignorance all the way,but first to take money of your account”

Helpful Report

Posted 6 years ago

“Ignoring customers”

Helpful Report

Posted 6 years ago

“I have received extremely poor service from Domestic and General. I started boiler cover for 7 boilers yet as soon as I’ve needed service they couldn’t find any details therefore couldn’t help. I gave my direct debit details yet it made no difference. I was told that it was an internal issue yet I couldn’t log a callout until that was sorted. This was over 2 weeks ago and I’m still no further forward. Customer service is abysmal.”

Helpful Report

Posted 6 years ago

“Appalling service booked my washer in for repair waited in all day as of usual didn't turn up.contacted them again and could only get booked in 2 weeks later as we were on holiday repair man said that they were going to contact me to see if we can arrange someone to come before we went on holiday. But again let down by this company this company is a joke you don't get what you pay for keep your money in the bank.i could have paid for a new washer the price I have paid monthly.Disgusting service.”

Helpful Report

Posted 6 years ago

“You really are the pits you were meant to be coming to me today , DG said the company would phone to say AM or PM , no call ! Rang DG 5 mins ago and the appointment hadn’t been arranged your end I’ve had lots of things go wrong with your company over the years , hope you’ve got it all listed . Maybe it’s time to move .”

Helpful Report

Posted 6 years ago

“Having read other reviews I can agree Kent Appliances are appalling, I also had repair booked, numerous failed calls over months, flooded my floor, failed to re attend, told Domestic and General, although they were sympathetic they told me they were their agent for Ashford area, I live in village just outside yet they said they could not get to me for a week took day off and they did not turn up, again no answer on phone, if you have a Domestic and General policy and they appoint Kent appliances from Medway I strongly advise to insist on another repair agent or get your own.”

Helpful Report

Posted 6 years ago

“Sent out company Kent Appliances, appalling service, failed to turn up on Four occasion's, when did turn up engineer said I don't fix these will send out another engineer, three more failed calls, rang domestic and general, they agreed they were aware of the appliance repair agent giving poor service but said that's who they were instructed to use, when they did finally arrive they told me my cooker could not be repaired, have had cover with domestic and general for years No Longer, called another REPUTABLE appliance repairer in Kent, cooker fixed first visit, no problem with parts and working as good as new, Kent Appliances just did not want to repair inferring they get paid regardless, appalling service.”

Helpful Report

Posted 6 years ago

“They came to fix an appliance, made it unusable and then cancelled the policy and didn't inform us. We rang to see where the engineer was and was rudely told to read the small print !!!”

Helpful Report

Posted 6 years ago

“This is the worst company I have ever dealt with. They lied to me about the type of service I was going to receive and they kept me going in circles for days. The staff is truly incompetent and don't trust them when they say that they are putting you through Beko or they are giving you Beko's number. It's still them!!!! Do not pay them a penny.”

Helpful Report

Posted 6 years ago

“If you happen to have sky protect issued with this company make sure you notify them that you have sky q boxes, because you yourself do not own the q boxes they are covered with sky for breakdowns and wear and tear. We notified domestic and general that we had up graded to sky q boxes in November 2017, so that means because they did not notify us that the boxes are owned by sky and we do not need the insurance for the boxes, means they owe us from November 2017 to today at £11.99 a month, but surprise they do not have any phone calls from us then notifying them that we have up graded to sky q ( or they would have to pay it all back ) why I would not tell them we have up graded because if anything would have gone wrong they would not be covered. I have just been told no phone call nothing they can do. SO PLEASE CHECK YOU HAVE LET THEM KNOW KEEP A RECORDE TIME AND DATE, but they can still dispute this look at us”

Helpful Report

Posted 6 years ago

Domestic and General is rated 2.7 based on 1,122 reviews