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Done. Reviews

4.1 Rating 274 Reviews

78 %

of reviewers recommend Done.

Company Reviews

4.1

Based on 274 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Done. 1 star review on 6th January 2024

Done. 1 star review on 6th January 2024

Done. 1 star review on 28th December 2023

Done. 1 star review on 19th November 2023

Done. 1 star review on 2nd November 2023

Done. 1 star review on 11th October 2023

Valdemir Goncalves Junior

Done. 1 star review on 27th September 2023

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Done has been a game changer for me. I was unsure whether I might have ADHD and whether medication would be helpful. My clinician listened to my concerns and thoughts, asked probing questions, and diagnosed me with ADHD. We’ve worked together to find medication that has helped manage my symptoms. I’d recommend Done to anyone wondering if they may have ADHD or needing their medications managed.”

Posted 2 years ago

“Really grateful for my practitioner and for the care team at Done! It helped me overcome my fear of being discounted by a metal healthcare practitioner who doesn’t understand ADHD.”

Posted 2 years ago

“I am seriously thankful for Done. They make getting treatment for ADHD so easy and their doctors are really supportive. They even hold cool little webinars with doctors and professors to talk about ADHD. When I moved to a new state they made the process of finding a new doctor and continuing treatment a breeze.”

Posted 2 years ago

“I've been using Done for the past 7 months, and I've had such a wonderful experience. I initially registered for another company who provides a similar online service. The wait for my initial appointment was 5-6 weeks! I was so blown away and decided to cancel and switch to Done. I had my first appointment the day after I registered. Registration is pretty easy. You take a short quiz to find out if you qualify. You enter some information and schedule your first appintment. I love the Doctor that I'm paired with for my treatment. She is really personable, and totally understands me. I always did really well in school, which I thought meant there was NO WAY I could have ADHD. But that's a total myth. With ADHD you can focus on things that you enjoy and want to focus on. Because I enjoyed school and it was easy for me, I was able to focus on it. I had my first issues in law school, as I had never studied before. My doctor totally understood this, and has a lot of similar high-functioning female patients. She said a lot of the systems I developed to mask my symptoms fell apart during the pandemic, which is why I was having such a hard time during the past year. I was really good at masking and developing systems to make up for the areas I struggle with like some executive functioning. But these things fell apart for me, which is why I was seeking treatment. With two kids at home, two dogs, not leaving the house etc, I just could not get my work done and be productive. I see her as needed. For the first few months I saw her monthly. Now I can go a few months without seeing her and get refills. I believe where I live I need to see her at least every 3 months. I never have a problem scheduling appts or getting my refills. I highly suggest Done!”

Posted 2 years ago

“I was able to schedule my appointment, and the provider was very knowledgeable and attentive to my concerns. Got a prescription the same night. Now I renew it every month with no problems.”

Posted 2 years ago

“The providers at done are exceptionally helpful. They helped me find the treatment plan that worked best for me, and it was actually affordable. I can't tell you how many times I've left a doctors office with anxiety over how much money the treatment I had just received is going to cost, even with insurance. The providers at done helped me cut through all that bs and were sympathetic and caring throughout.”

Posted 2 years ago

“When I seen Labor Day weekend was the time in refill my meds I was sure I would not get them till it was over. But I it was called in and no delay. Along with the a wonderful help from Elizabeth Shapard my provider I can say I thing Done is GREAT.”

Posted 2 years ago

“Iv been with done for 3 months now and so far it’s been great! Easy to use, my doctor listened to me and understands me!! Which is great! Also it’s way cheaper then going into see a psychiatrist in an office.”

Posted 2 years ago

“As someone who has dealt with severe ADHD my entire life, but untreated and self-managed for most of my adult life, Done has been a lifesaver. ADHD is hardly an exact science, and the care team gets that - it's not your typical "throw pills at it" operation that has left me so frustrated in the past. I will admit, I have been very good at self-managing myself, but the arrival of Done has helped me to focus on that last 10% or so to feel in control and on top of my ADHD truly.”

Posted 2 years ago

“Done has helped me finally feel heard. I have been struggling with ADHD most of my life and they were the only ones to take me seriously. Their app is easy to use and contacting a provider is very simple.”

Posted 2 years ago

“I have Kaiser and when I described my symptoms to my psychiatrist he blew it off, saying “ADHD is something you get when you’re 8” I’m a 33 year old woman who never realized that my mental health struggles were not “normal” or something to “just get over” but an actual condition until I read an article about how women with ADHD frequently go undiagnosed until my age due to misconceptions. With Done, I love that you get access to therapists who know what you’re going through and don’t just blow off your concerns. They understand how your brain works and the struggles that come with it. You don’t need to justify anything or be defensive, they just get it. It’s amazing compared to what I’m used to. The only thing I would change is adding talk therapy/cognitive behavioral therapy as well, and making it easier to schedule appointments. Its expensive, but if you think you may have ADHD don’t wait. The right medication can literally change your life.”

Posted 2 years ago

“I have been using Done for 2 months and it has helped me. I have been intimidated by thought of going to a psychiatrist irl and Done made it easy to schedule an appointment with a friendly healthcare professional. The support staff always responds quickly, which I noticed after chatting with them for awhile trying to get them to send prior authorization information to my insurance company. Finally we got it sorted out and I have not had a problem since.”

Posted 2 years ago

“Good experience so far, support team has been quick to respond to any concerns I raise. Would definitely recommend for ADHD care!”

Posted 2 years ago

“Excellent service, everything was fast and easy.”

Posted 2 years ago

“Done really works to support neurodiverse folks! Nonjudgmental and exceptionally supportive — they provide a greatly appreciated service.👍 Thanks, guys.”

Posted 2 years ago

“Done is so easy to use and patient focused. My doctor is kind and knowledgeable and my prescription always gets refilled promptly. The Done team even helped me get insurance approval for my medication. It’s not an exaggeration to say Done changed my life.”

Posted 2 years ago

“The best word I can use to describe Done is convenient. I’ve been using Done for over a year now and have had no problems. My provider has been switched a couple times but that’s never been an issue for me. The NP I’m with now is super nice/helpful and very understanding. The monthly fee is a tad high but for the convenience of being able to do everything from home/virtually I find it worth it.”

Posted 2 years ago

“I have found Done. a very useful resource for my ADHD. The fact I was able to make an appointment from my smartphone without having to muster the courage to call people or fight with my insurance company helped me immensely. Taking appointments over telehealth platforms is very useful as it fits in my busy schedule, and the constant reminders Done. sends about appointment times helps me so so much! I feel like a new person since starting with Done.”

Posted 2 years ago

“I’m extremely happy with the services I get a lot of good newsletters where I get a lot of information and the doctor is always available for when I have any questions”

Posted 2 years ago

“Done has helped immensely by making it simple and easy to manage my ADHD and access the resources I need to make sure it is taken care of properly. The providers are very knowledgeable and will work with you to personalize a treatment plan that fits your individual needs and lifestyle. When I was looking at scheduling my first appointment I was able to get it within just a few days as opposed to the more traditional offices I'd checked with which had no availability for weeks or even months. Done has many providers available with a wide selection of appointment times so even those of us who work different hours than the standard 9-5 are able to set an appointment at a time that doesn't involve rearranging our entire schedule like many traditional office visits require. Along with the initial appointment and followups, they make it very easy to get into contact with your specific provider if you need anything from them. Also, they have an excellent customer service team able to help out with any issues you may have when it comes to scheduling, prescriptions, insurance info, payments appointments etc. The times that I've reached out to check on something with them their customer service team has gotten back to me within minutes if it's during the day or even if I send something in when I get off work (usually about 830pm) there is always a response waiting for me in the morning. I never looked into any sort of ADHD treatment before and decided at age 27 that it would be good to check out, and I'm very glad that I did so with Done because of how easy the process was and how helpful my provider has been about making sure that I am comfortable with my treatment plan. If you have or think you may have ADHD and have been putting off talking to someone about it, check out Done because they make it simple to connect up with a professional and discuss it with them. 5/5 would recommend”

Posted 2 years ago

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Done. is rated 4.1 based on 274 reviews