“Absolutely horrible. Up until May they had been fine but if I hadn’t bought a yearly membership I might consider using a different service.
Not only did they forget to refill my prescription, when I checked online in my portal it showed they had sent it a few days prior. I called my pharmacy and they said they had no record of a refill.
I called the urgent emergency number last Weds listed on Dones website and it took me 5+ attempts to connect with someone. The number hung up on me several times because “they were unable to take my call” after waiting and listening to hold music for 10+ mins. I finally got a hold of someone on the 5th attempt, and the said they would get this refilled and sent over to my pharmacy either Weds night or Thursday.
Come Friday, I hadn’t heard from my pharmacy. I called Done at least 10 times once more to try and get in contact on Friday via the “urgent” line. They simply would not answer. It would hang up abs advise I call back later. Some emergency line, huh?
My prescription was finally filled TODAY. 7 days after I first contacted them, and nearly two weeks late. Simply unacceptable.”
Hello Kevin, We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues.
Hi Shane, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“Done has really helped me take control of my life. They have made me feel comfortable and understood, I really wish I would have looked into Done sooner.”
Hi Eric, We are so disappointed to see that your experience has not met the high level of service we strive to uphold. We will also reach out to you via DM so that we can further assist with your concern. Thank you!
“I like the service but the portal leaves much to be desired, they need a message portal rather than this nonsense they have where you have to open a support ticket to talk to a clinician”
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
“I first made an appointment with my primary care physician to express my concerns and seek treatment. She brushed off my symptoms and told me to exercise more. I trusted her judgment and managed through the following years, never seeing an improvement. I was hesitant to try Done after having a negative experience but it was a complete 180. My provider really listened to me and validated my feelings and my concerns. She gave me a diagnosis and a prescription without making me feel bad about myself. My life has changed since getting the treatment that I needed, Done saved me!”
“Done has been incredible every step of the way in helping me understand my ADHD and treat it effectively. The customer service is extremely attentive and responsive, and my provider is always very patient with me when answering my questions. I could not ask for a better and more seamless experience.”
“I really loved the experience I had with Done. I’m 48, I’ve been diagnosed and medicated for a long time. Yet my doctor made it a pain every single month to get a refill, and Forget about insurance renewals - she would leave me hanging for weeks. I literally take the lowest dose of medication available, and yet, it was a nightmare to stay consistent.
No one needs that and if you have ADHD you definitely don’t need more barriers to success. I understand why people walk away from ADHD medication - it’s impossible to deal with the hoops they make you jump through - I am a busy working mom and the last thing I need is three jobs every month just to get my prescription!
But then- I found DONE, and OMG, finally it’s easy to manage this.
My DONE provider was knowledgeable and helpful, she listened to me, and helped me figure out a strategy to ensure a consistent medication cycle — HOORAY!
What a relief and a real help this is.”
“Fantastic service! I have a really busy schedule and had no problem getting scheduled with a practitioner in the evening. She was kind, judgement-free, and addressed my later concerns in a timely fashion. I was incredibly nervous to seek help at 37, but so thankful I did! I had no idea how many of my struggles were linked to my ADHD!”
“Done was super easy and the healthcare team was absolutely amazing! They have compassionate, efficient, and knowledgeable providers. She was empathetic and very kind. Affordable, easy, and honestly one of the best experiences I have had. It has made my academic career a lot easier !”
