“Bought a sample box. Managed to use the creamers in porridge but couldn't stand the taste in coffee. Tried one of the Protein Powders and really hated the taste - threw it out. Have two left that I have no desire to try.”
“Hello, this was my first order with Dose & Co, and I was very excited to use your collagen. I ordered 2 10oz containers. I opened one as soon as I received it and it smelled horrible. My daughter tried 2 teaspoons and had bad diarrhea after it. I couldn’t bare to open the other so it is still sealed. I have purchased many collagens and use one daily and I was wanting to switch over to yours, however I would like to get a refund and return them if possible.
Thank you”
“Receive the wrong order and no one will return call. I will be Canceling all re-orders and will be hesitant to place any future orders because of their lack of customer service”
“Coles had these for $29 and I paid nearly 6
$60 with delivery. Direct to consumer model is the way of the future but will definitely not be purchasing from the website again”
“The caramel seems to have changed recipes and is now far too sweet. To the point of not been drinkable. I have raised this now 3 times and had no reply. Great Customer service......”
“You have an amazing product and I really enjoyed using it. Unfortunately I do not agree with your recent decision to partner with a person renowned for plastic surgery and false expectations of body image after pregnancy. I think you sold out and that goes against my moral beliefs so I will no longer purchasing this product. This review is not intended to be a personal attack - you did what is best for your business and I am sure it will be a great opportunity. All the best.”
“My order hasn't processed and I can't get a reply via email or Facebook as to why, yet I'm getting asked to rate my order... I have been charged and no order has arrived and no order is even on record on my dose and co account. Normally I give 5 stars for the product though, absolutely love it!”
“A month ago, I purchased online the unflavoured marine collagen powder. After a couple of days, I was aware it was giving me a headache. Stopped using it and the headache went away after a day or so. Wrote to Dose and Co about this and didn't get a reply. You might say, how do I know it was the collagen. I don't suffer headaches normally. When I started the collagen, the headache started; when I stopped, the headache went away. Not keen to test again.
The after sales service is my issue. The fact that I can't use the product is just unfortunate.”
“I updated my address details and at some point during the purchase process the delivery address defaulted back to old address (billing address remained correct)
As a result My order went to my old address - I followed up and they apparently returned the parcel to sender / I informed you of this but hvnt had any more correspondence / I assumed once it was returned a match would have been made and I would have hoped to have received my order. Disappointed and Dissatisfied”
