“I actually haven't received this order yet, nor has Dose responded to my email enquiry about it being missing. I've also DM'd on Insta and IM'd on the website. It's been sitting with Aus Post since 19 August. I'd like to rule out that it's a delay on Dose's end, therefore, allowing me to focus on chasing Aus Post. Can I please get a response to my enquiry. Thank you. I love these products so much, but customer service has been bitterly disappointing.”
“My dose order was sent back to a postal office in Moreno Valley CA as the order was sent to incorrect address. When I emailed, I was told by Dose rep that I would have to wait until the CA postal office decides to mail it back to Dose in order to either get a replacement or get my refund back. Ita been now 2 weeks Poor customer service response.”
“My recent Oder all went well but the last one my daughter ordered for the both of us took over a month and a lot of correspondence to get our order in the end we had ran out of the marine and only because we could get the bovine at coles that we had that, was terrible service!
Thanks Karen”
“Well, I ordered my item all 4weeks ago. Hasn’t arrived yet. Was not provided with an track # when the order was made. I have to request for it two weeks after the purchase.
The product is really good but the shipping really not good at all.”
“THE worst customer service in any company. You can’t ever speak to a human over the phone. I have/had a recurring shipment of collagen. I liked the product. I always had the product on hand until now because Dose & Co won’t rectify my problem. My last order shipped 15 days ago. It went from FedEx to the Post office and disappeared. After contacting your Co, several times, you told me it will be getting delivered and to wait. I’m out of my collagen and so frustrated!”