“THE worst customer service in any company. You can’t ever speak to a human over the phone. I have/had a recurring shipment of collagen. I liked the product. I always had the product on hand until now because Dose & Co won’t rectify my problem. My last order shipped 15 days ago. It went from FedEx to the Post office and disappeared. After contacting your Co, several times, you told me it will be getting delivered and to wait. I’m out of my collagen and so frustrated!”
“I tried to cancel my order and upon realising that it had not been processed, left a message via messenger asking that all future orders be cancelled and that I did now want to receive the last order I received. I have not hear back anything from Dose & Co.”
“I ordered the wrong type of collagen and emailed right away after I made my purchase to please swap out for the correct collagen and they said they couldn’t swap out as it had already left the warehouse. I emailed the same minute I ordered and never got a solution. Very disappointed as I am a frequent purchaser.”
“I am set up on the recurring shipping, and it was time for my reshipment. The day of delivery it showed delivered, but i never received the package. The FedEx guy never even came to my door. We was home and the Ring doorbell camera showed not footage of delivery. I contacted FedEx they told me to reach out to the shipper. I reached out to Dose & Co. was told to wait 3 to 4 days before reporting... Wow smh, I did and emailed (MULTIPLE) them back from the same email chain and still to date have not received response or my shipment.”
“I placed my order and less than 1min later emailed you guys because it was the wrong collagen I picked. You guys claimed the order had been dispatched already and never came up with any alternative solution .”
“I ordered some collagen powder with the glass bottle. The glass bottle came broken. I have enquired about it but have not heard back for over a week.”
