“Dissatisfied that I ran out of protein powder before replacement on reoccurring order. I did not receive a prompt response as to when it would come and had to do an urgent order with a chemist. When I followed up a second time, I was told it was late because of difficulty with sourcing ingredients, perhaps this should have been communicated with reoccurring orders customers. Disappointing.”
“I bought the vanilla creamer and it does not taste good with my coffee. There is no vanilla taste at all. I should have bought the unflavored powder.”
“I ordered one product and received a completely different product.
The communication with the company when I emailed to explain the error, wasn’t great.
However I did receive the correct product, posted to me the very next day, so I was pleased with the follow up”
“When I placed the order I placed my correct shipping address, when I received confirmation it had added #,% signs. I tried calling and they stated that it was already shipped to contact fed ex, fed ex told me to contact dose and co, I went back and forth calling fed ex and your company. It was delivered to incorrect address. When I called to complain they stated they would ship another shipment to my correct address. I never received it and just gave up. I will call this week to cancel the subscription for all 3 products I originally made. Very unhappy as I really wanted to try the products, going it would help with my hair loss and skin because I have lupus. Very disappointed”
“I sent this in an email but I have not received a response yet :
Hi, I did not realize I signed up for a reoccurring purchase since I don’t remember clicking any boxes during checkout that asked me if I wanted too. I really do not have the money to purchase this right now & the money has already been taken out of my account without my knowledge or my permission. I do not want this product right now. I need to get a refund, please do not send this product to me I just bought one less than 2 weeks ago.
The order number on the email sent to me was:
#32983
Sorry for the inconvenience but I need a full refund
Thank you,
Korie”
“Only 2 stars because I ordered on February 7th and it's now February 22nd and still haven't received my order!! Longest shipping ever for only 1 product”
“I signed up for the automatic order and it worked for 1 shipment and then hasn’t worked since so I had to order more via a single dose. Love the stuff but would really like to have the auto shipment work.”
“The collagen does not mix well. I even shake it in my coffee cup while I am drinking it, and by the time I get to the bottom it is chalky and unpleasant.”
