“I have had quite a few tins of the collagen but recently my latest tin for over Christmas had a weevil in it which meant I now have nothing over the break đ˘. There has been one replacement sent like for like but this doesnât really deal with the I convenience. Would have been better to offer a refund or get me to take into my local stores to swap.”
“Hi! I was supposed to receive my Dose & Co. package over a week ago and it said it was delivered but it never came. I would love to still try the product and don't know what happened- I would love if someone could help me with solving this issue. Thank you!”
“Most of my orders have been perfect, and the product exceptional.
However recently purchased the marine collagen. Never have had a problem before. But this one smells terrible, like rotten fish. I canât What I find poor is the service. I have sent a few emails with no reply. No phone number to call either. As I would have liked to figure out what went wrong.
Service could be better”
“The package came severely damaged, the contents spilled inside the box. I sent an email to the company and they are shipping a duplicate order. I hope it isnât as delayed as the first order and that it arrives intact.”
“I am still awaiting my purchase 3 weeks later. The tracking has remained the same for the last 15 days. Whilst I understand COVID19 has had an impact on postage/shipping this year, I wonder if Does & Co thought of this factor when offering a special discount at this time”
“Doesnât dissolve in my morning tea!!! I even tried using less this morning. I will discontinue after using everything I purchased. :(
Love their mission statement though.”
“I contacted the company to inform you of the damage to the products that I ordered. There was a reply sent saying that new items will be shipped out but I still have not received confirmation or notification that the replacement products have been sent. Therefore, I am not able to rate my satisfaction, but as of now it is poor.”
“Love the products but not happy with the team. I got a message saying that my parcel has been sent and gave me a tracking number on the 1st December then one the 10th got an email saying one of the product I brough was out of stock? so I asked for a refund because I thought it had all ready been sent so they were giving me false information.”
“I've ordered the pea protein powder and really disappointed as its taste so grainy and I cannot drink it. I've ordered 2 so I've just wasted $70+ on products that I cannot consume.”
“No scoop â not even a cardboard or sodden scoop â provided with the protein powder. The instructions read 2 âheapingâ tablespoons per serving. How in the world is a customer supposed to know how large a heaping verses a regular tablespoon is supposed to be? Provide a scoop.”
