“I had high hopes for Dose & Co, but my experience with their misleading product information and poor customer service completely turned me away.
Their serving size instructions are flat-out inaccurate. They claim that 3 teaspoons equal 17.5 grams, but when I measured, 3 teaspoons only came out to around 4–6 grams—nowhere near what they state. If they can’t even get basic measurements right, it makes me question how much research actually went into their product formulation.
When I reached out to their customer service for clarification, I received a lazy, copy-and-paste response straight from their FAQ, completely ignoring my specific concerns. I followed up, hoping for an actual answer, but they never bothered to respond. That lack of transparency and accountability says everything I need to know about this brand.
If they can’t be trusted to provide accurate serving information or even engage with customers in a meaningful way, why should anyone trust them with their health? I wouldn’t recommend Dose & Co to anyone. There are far more reputable brands out there that actually care about transparency and consumer trust. Look elsewhere for your collagen and health needs.”
“I love the Beauty Collagen Mixed Berry which my dermatologist recommended. I have been using for more than a year and I have noticed super hydrated skin, strong nails and hair grows faster. The mix of Collagen with vitamin C and Hyaluronic Acid is superb! I keep going back to this brand because of the combination. My main concern is if it has been tested for metals.”
“Love the beauty collagen, and would give it 5 stars but the shipping is a big issue. I’ve placed 6 orders and out of 6, I’ve only received 2. The shipping is very slow and confusing!”
“The product itself is great. However, I was sadly surprised to find out that the few extra tins I purchased (after being offered those with a great discount) were Best Before Date of April 2025. This was not mentioned in the offered promotion. Now, I'm stuck with 6 tins with BBD of April 2025 which is impossible for me to go through by then.”
“I recently indeed purchased 2 boxes of collagen peptides that arrived in 2 different boxes separatly.
To my utter surprise, it was written underneath best bedore 21/04/ 2025, which means expiry date is less than 2 months for 2 boxes Batch number MANF15591.
Having bought one, months earlier, I can see it also have the same expiry date of 21/04/2025 and same batch number.
If it was only 1 box I could understand but apparently all boxes bought at that time expire 2 months later. Not really acceptable.
If you sell even in special promotions, you should make sure, it stays good a few months after purchase, not only 2 months for 2 boxes.
Other than that, peach flavour is good,as for results I still have to wait for results.
So for the close expiry date I would say poor, for the peach flavour I would say good.
I just hope you take this into account when selling your products next time.”
“TOTAL SCAM. They had a promo on social media "get 1 free, you just pay the delivery costs", I decided to try. Once I completed the order, they offered me to add more units for a discounted price, mentioning that the expiry date was nowhere near, so I added some. In total I bought 6 units, a total of $40, split in two orders (that they assured will be treated as one). Somehow, at the expected delivery time (9-10 days) I get a small box with 2 units, TWO, nothing else. And the expiry date was just one month away. Given it was two orders I decided to give a couple days of grace even though the tracking number of one of the units never worked, which seemed fishy at the time. I contacted Customer Service and I was promptly answered on the same day, politely and asking me for pictures of what I got, also mentioning the misleading expiry date bit. Sent everything they requested and a week later I'm still waiting for an answer. I don't have the remaining 4 units that I paid for nor I have a refund for not getting them if there was an issue with the delivery (which would be understandable). Nothing. This is going straight to Consumer Protection. Don't spend a penny on this company and do yourself a favour.”
“Love the collagen but i have mixed feelings about the customer service. My first order was missing 3 tins and I had to contact customer service to get the remaining tins delivered. Also while they were on sale it would be better if you were transparent about all of the tins being short-dated and only having 1 month of shelf life left”
“Still waiting on a response to a basic product question from weeks ago. Made a purchase and have been bombarded with multiple emails daily despite not consenting to emails being sent. Wouldn't recommend this company.”
“Abysmal customer service. I paid $10.99 at checkout and received an invoice advsing the same, then days later I checked my credit card and noticed I was charged $14.99. I queried this and was told that they had since increased the price. Dose and Co refused to provide me with a full refund and stopped responding to me when I requested to be refunded the difference between what I paid at checkout and what my credit card was charged.”
“I am yet to receive my order. I tried emailing you guys but haven't had a response yet. They said my order had incorrect address, I've had a few deliveries here recently and received with no problems. Contact number 0451081186, email is gianinatcastro@yahoo.com.
It should be delivered to:
Gia Castro
Business: Haines Wilson
Address: 4 Tourist Road, East Toowoomba. 4350”
“Easy to use and blends ok to water however there isn't much of a peach flavour to it, which was a little disappointing as I was after something to flavour the water”
“I purchased the 'free' (paid for shipping) tub of Peach Collagen Peptides via a Facebook ad, then added an extra 4 tubs of the collagen via the upsell. 2 x tubs arrived - shipped separately. I contacted support who were very helpful and looked into the issue. After I provided them with some more info, they said they would send out the missing tubs. However, 4 days later and I have received no confirmation that these have been shipped, hence my poor review. This is a shame as the product is good and the flavour is quite nice. Hopefully I'll receive the products soon and can update my review.”
