“It was not outlined that the product best before was less than 2 weeks after purchase. Purchasing 2 containers meant there was no way I could finish even a quarter of what I bought before that date which was disappointing. I contacted to ask about this and was told I got the product on a deal so the limited best before was just the way it is. I replied saying it should’ve been made clear as I would have rather paid full price and received a product with a longer best before date and I received no reply. Not great customer service unfortunately. The product I have tried, I did like but won’t be purchasing again due to the obvious misleading of the deal and best before date.”
“I love the product and use it in my morning coffee. This time I bought the non dairy and it’s just as delicious.
I will continue to purchase Dose & Co.”
“Sell very short life protect didn’t notice customer and ignore customer email didn’t reply
Very poor customer service and problem solving
I still miss one item haven’t heard anything back and about short life items I want money back … but again not heard anything back”
“I got what I thought was a terrific deal from Dose & Co. until I checked the date on the tins and discovered they all only had a couple of weeks until the expiry date! This wasn’t mentioned in the advertisement or anywhere on the website which is disappointing. I’d like to be able to give better feedback, but I can’t honestly do that with a product I am unable to use properly. I’m sure full transparency on the part of your company would allow for more positive reviews.”
“Ordered 6 x Peach Collagen Peptides tubs on a promo, and every one has an expiration of 1 month.
Disappointing - I was hoping to stock up, but short-dated stock defeats the purpose.”
“I use Dose & Co collagen every day and have been for a number of years with noticable positive results. I appreciate your discount offer for buying multiple products. Site was easy to use, and no issues with delivery. (Very happy you have a new delivery partner!!)”
“I usually purchase the vanilla creamer to add to my coffee and absolutely love it, however there was none in stock. I purchased 3x of the dairy free vanilla creamer. I didn’t realize there was coconut in this product. It does not taste like vanilla at all. I am unable to drink this as it makes me feel quite sick. Very disappointed with the taste as I’ve spent over $70 AUD on 3 of this product.”
“The product does what it says, I can see a difference in my skin. The peach flavour although is so mild you can barely taste it, it needs more flavour!”
“Absolutely disgusting customer service ordered my item on 1/3/25 still no shipping advice and it is now April 2025, have sent 8 or more emails with no reply, extremely disappointed and as s customer this is just not good enough communication, lack of communication and service is appalling”
