“My booked my wife a car from Alicante through Do You Spain, I paid upfront for the car and the Platinum insurance. The voucher came through for Goldcar. I read all of the insurance docs and quote from DYS " Goldcar will block £1400 of a credit card in your name but will ask for no money" My wife arrived at the Goldcar desk in Alicante and was told they do not recognise DYS insurance and Charged my wife £429.88. She showed them DYS insurance where it says you will not be charged. my wife was held to ransom "no pay no car". I have emailed the DYS contact page where you get a conformation and "someone will contact you" To date 2 weeks later no contact.
Absolute rip-off, customer services none existent. The website is very slick but totally misleading. We have a holiday home but will never use DYS again
Anne and Billy bell”
“We booked a car and paid online.
After our flight, the driving licence of the main drive was lost. My partner has also a driving license, but it was not possible to change the maindrivers name to my partner. I had to make a new booking and my money is gone. I paid and never got the car! Very bad start of the holiday. Never book again with doyouspain.com and OK car rental IBiza”
“Avoid like the plague
Avoid like the plague. The good comments are at booking stage when they ask about the ease of making booking so review is posted before the car collection process. DO NOT USE THIS COMPANY OR CARJET AS SAME COMPANY AND BOTH SCAMMERS. READ THE BAD ONES AND MAKE JUDGEMENT FROM THEM.”
“Have tried phoning and messaging to ask clarification on driving licence requirements which clearly wrong on my booking confirmation. Unable to obtain any contact or reply.
Truly useless management.”
“Con artists, I have written a full review on trust pilot (under the name Michele) they are attempting to have my review taken down but I have too much evidence! I’m going legal, and will be updating my status everywhere until this awful con company are stopped.”
“SABENA (such a bloody experience never again)
I spent 2 days trying to get someone on the phone... and having sent an email 6 days ago to detail my request I am still waiting their feedback.
Service is absolutely NULL.
Philippe”
“Do you Spain yes they will absolutely do you!!! Charged by do you Spain for car hire then when I got to Spain the car hire company insisted I leave a deposit. £360 this was not refunded to me on return of vehicle. Most expensive car hire I’ve ever had. Never again!!!!!!!!! Complained to Do You Spain they said I should have read the small print absolute cowboys.”
“You will find the best price, but you will be renting with dodgy car rental companies who charge huge extra fees for insurances or afterwards finding excuses not to give your deposit back.”
“Avoid these pirates like the plague. Our flight was delayed so much so that I was informed when I came to pick up my hire car up that a 6 hour window to collect the car had passed. This meant although I had paid over 200 euros this had been lost due to this window. This company are just fraudsters, please do not use them!”
“Avoid like the plague
Avoid like the plague. The good comments are at booking stage when they ask about the ease of making booking so review is posted before the car collection process. DO NOT USE THIS COMPANY OR CARJET AS SAME COMPANY AND BOTH SCAMMERS. READ THE BAD ONES AND MAKE JUDGEMENT FROM THEM.”
“Had to pay twice between the broker (doyouspain, when booking in advance online) and the car rental (goldcar, who seems to be aware the broker is a scam but doesnt seem to do anything about it). Doyouspain didn't answer when I contacted them to try to sort that out.”
“i book car, come few hours later, money charged, car gone to other people! proper scam company! charge me 2 weeks, with 2 kids ! no one answered phone ! most rubbish company ever !”
“Mala compañía, no contesta el teléfono y no reembolsa. Llevo esperando más de 15 días y nada. El correo electrónico help @ doyouspain no funciona, no resuelve su problema.
Compañía de ladrones.”
“Refund refused even though they knew I tried to cancel the booking 3 times. Due to a typo error in the email address they said I did not confirm my email. Absolutely terrible customer service and hard to work with.”
“Any car rental firms offer free cancellation accept this crowd, as a O.A.P. that has not only became ill and had my flights canceled 2 weeks before my booking they will not cancel my booking or give me a credit, stay well clear.Everyone look at there reviews before booking with this company.”
“Worst experience ever . Hidden fees.Worst part was the terrible service received by europar for using do you Spain. We were reprimended for not going directly through them Both companies to be avoided.”
