DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,362 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three times now in 3 months I've been in at the specified time and then get a text saying, " we couldn't deliver your parcel" with a photo to show they've been. Not my house, and not only that it's been a different house on the picture every time. They literally don't even attempt to deliver, I presume to make up time on their delivery round. Absolute joke of a company. Complaining here in the hope that big companies like Apple etc will stop using them!”

Helpful Report

Posted 3 years ago

“They do NOT even attempt to deliver! They do not ring the bell and just send you the email to go to some horrible chaotic shop to pick your parcel up, even if it’s really heavy. It’s happened so many times, I’m convinced it’s basically what they do. And it’s only with DPD that it happens. All the other delivery agencies I’ve ever known do actually try to do their job! DPD is the WORST!”

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Posted 3 years ago

“Complete joke of a delivery company! They simply turn up somewhere near my house? Take a photo and leave. I call for them to try again and they do the same thing! Then they send my package back to sender! I’m still without a package and DPD don’t care!!”

Helpful Report

Posted 3 years ago

“Worst delivery company ever. I paid for next day delivery of my parcel, which we needed in order to take a flight later in the week. It was scheduled to arrive 2 days later. Me and my whole family were at home the entire afternoon and at the time specified by DPD when it would be delivered( between 16:44 and 17:45). Not only was it not delivered in time, causing us to loose both flights and trains, the driver didn’t even attempt to deliver the parcel. No doorbell was rung, no chap on the door, window, nothing. Considering all the lights were on in the house and the outdoor light, and there is a gravel path alerting us to every vehicle coming from over 100m away, we are all certain the driver didn’t even attempt to deliver the parcel. I then received an email 15 minutes after the scheduled delivery time was up, that the delivery driver couldn’t deliver the parcel because ‘nobody could sign for it’ when it EXPLICITY says on the dpd website ‘ no need to be in, we will take a photo and send it to you as evidence that we delivered your parcel’. I then phoned customer service who informed me they were incapable of phoning the driver and getting him to turn around ( He would still be in the area if he attempted to deliver the parcel and sent an email saying he was unsuccessful 15 minutes later). This cost me £64 worth in phone bills for DPD, a delivery company, to tell me they were incapable of delivering a parcel. Overall DPD's incompetence cost me >£300 worth in delivery charge, lost flights, trains, and phone bills”

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Posted 3 years ago

“never recieved parcel.”

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Posted 3 years ago

“Worst delivery service ever. Four days since parcel was collected in Shropshire, and it's still in Birmingham. And their website tracking service is awful. When you enter tracking number, it says 'Good news, your parcel is on it's way to you' and then you have to click further just to see the progress - I mean lack of progress as it's not been updated for four days. Wish businesses would collect delivery feedback better and hold these delivery companies that keep failing to deliver accountable. This has been my experience consistently with DPD.”

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Posted 3 years ago

“Stole my parcel”

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Posted 3 years ago

“Same complaint as most of these other reviews. Waiting for my parcel to arrive in the allotted time when by chance looked at the tracking. It had been delivered to a "neighbour" I certainly didn't know them or the house. Fortunately I found it and the lady said she told the driver where to go. He said he had looked but couldn't find it!!! I certainly didn't see a DPD van. I have to say they have delivered here before without problem. I guess some of the drivers are very good some don't care.”

Helpful Report

Posted 3 years ago

“Yet again “Sorry we missed you”, I’m at work, which is why I always tick the “deliver to a neighbour” option. Just phoned both neighbours, they’ve been in all day. So now, for the third out of four DPD deliveries, I’ve got to go and pick my parcel up. Rapidly sinking beneath even the Royal Mail this outfit. Shockingly bad.”

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Posted 3 years ago

“Horrible expierence! Next time if i see driver like that i gonna knock him out!!! My parcel was 10 stops away, after 3 minutes i got notification that my parcel has been delivered with random photo outside on the public road!!!! I run downstairs from my Flat and my parcel was GONE in minutes!!! Driver took it for himself or hes so dumb that he didnt look after Flat doors or bell, dropped on the ground marked as claimed by ME which is lie, and someone took it. Website clearly says that, driver gonna make photo of him handling parcel to person with door open in half!!! But he dropped my parcel just outside nearby other revenues etc, on public road!!! And marked as accepted by me!!!! Double money loss, for expensive service! DPD made my day, deleted app. And also i had additional info added on the app where i cleary stated : Please ring to my Flat "Number", or knock the door, and being thankfull. But yeah this driver, didint put effort to look after door!!! Thief himself for sure. Kudos to Euardo driver! 15th January 11:38.”

Helpful Report

Posted 3 years ago

“DPD driver never buzzed or attempted to call, so I was marked as "not in" even though I was, and the parcel was directed to a pick up shop. 5 miles away. In London. Where there are DPD shops every 5 metres. And apparently it's impossible to redirect it once it's been marked for delivery to a pick up shop. So yeah thanks DPD for making my life much harder than it needs to be, once again.”

Helpful Report

Posted 3 years ago

“Took a day off work to take a delivery booked with DPD. Ivan, the driver due, did not call at the house and I doubt was even in the village when we received an email to say he'd tried to deliver. A Company that lie's. No contact tel numbers to call anyone. Appalling service.”

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Posted 3 years ago

“The DPD driver tried to deliver my parcel to the wrong street and then claimed that no one was home to recieve the delivery. I have had many parcels delivered by DPD over the years and I can confidently say that DPD is probably the most inept delivery service in the UK. Would strongly recommend avoiding at all costs. You will not receive your parcels on time or in some instances, ever. If 0 stars was an option, I would choose that.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service. Paid extra for 2 to 3 days. Advised parcel delivery would be Tuesday. No confirmation of slot and no parcel. No explanation but another email confirms delivery Saturday with delivery slot. No attempt to leave in designated safe place ( student reception) as clearly asked for, instead large heavy parcel with no handles left at a convenience store 20 mins walk away for a female student with no car. I think driver just couldn’t be bothered. I would give DPD no stars if I could”

Helpful Report

Posted 3 years ago

“Terrible service full stop. We left a clear sign with our numbers by the buzzer as this is not working, we never got a call, just a text saying our parcel would be delivered to a "local" post office. Turns out the local post office is not even in our same post code area! Will have to take time off work to collect it. Called the help line and they could not rearrange for the delivery, and told me i needed to contact the sender to rearrange, but they could not give me thei contact... when i asked to speak to a manager i was told managers do not take calls... (how does one speak to them, smoke signals, pigeon messangers?) Looking further on the online status of my order I notice that the driver returned our parcel to Southall at 12:06, when my delivery slot was from 11:57 to 12:57. It is beyond me how a van can travel from Battersea to Southall in less than 7 minutes. Guess the driver just could not be bothered.”

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Posted 3 years ago

“The driver didn't even attempt to deliver to my flat. I left instructions for my "safe place" and the driver left the package at the front of the main building (which I am not in). The tracker was inaccurate as I was tracking to get the parcel from the driver myself. It said it would be 15 minutes and then I received a notice that it had been delivered but the driver had been no where near my flat.”

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Posted 3 years ago

“I did not receive my parcel. When asking for a complaint form I was impeded to have one”

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Posted 3 years ago

“It's really difficult to actually receive the package sent with them. If possible, use some other service.”

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Posted 3 years ago

“Paid to have a One day delivery. I received a "we miss you" e mail even of that didn't try the delivery. I was at home al day, no calling card was left. When I called to have explanation they said that there was an error in the system, the driver never attempted yet and later during the day he Will be delivering my parcel for sure. No one try to deliver anything that day. The next day a different driver delivered a box for me, I was waiting for 2 items from the same shop, in my parcel there was Just 1 of the 2. After a lot of calls, holding, telling the problem to a lot of people I eventually foind out that dpd for some reason didn't accepted the 2 item and they sent It back to the vendor. After I paid for 2 items delivered in 1 day I received 1 item delivered in 2 days. No reason of that was given, I just paid for nothing and still waiting ti have my second item delivered.”

Helpful Report

Posted 3 years ago

“DPD emailed me at 06.37 Tues 11 Jan to expect a parcel 07.38-08.38 Tues 11 Jan. NO DELIVERY ATTEMPT WAS MADE. I've checked our CCTV as well. DPD also failed to deliver on Mon 10 Jan to the pick up shop. I have arranged a third delivery attempt on 12 Jan. Whilst I do appreciate DPD have delivery problems some times. I do not appreciate that when their parcels are tracked they show DELIVERY REFUSED 'when the failing is DPD'S. I will of course be notifying the sender of this and if you continue to fail delivery demand of them a refund.”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,362 reviews