DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,362 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time. Gone to the dogs.”

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Posted 3 years ago

“Absolutely useless”

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Posted 3 years ago

“DPD delivered my £999 Brand new tablet to the WRONG address, and after almost 2 days of phone calls and being lied to I have to phone the company I purchased it from and escalate it there. Absolutely HORRENDOUS service, the call centre staff have zero clue but to follow their stupid scripts. I hope this company goes bankrupt.”

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Posted 3 years ago

“Automated telephone lines, no help”

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Posted 3 years ago

“Absolutely awful. They didn't give me the option to choose a time-slot for when my new phone would be delivered so that I could make sure it arrives at a time when I'm going to be in to collect. Attempted twice and nobody home both times (obviously) and instead of giving me other delivery options such as leaving with a neighbour or dropping off at a nearby shop for me to collect, they've decided to send it back to tEE and I have to order it again after EE cancels this order.”

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Posted 3 years ago

“Very bad services.”

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Posted 3 years ago

“Bought tanks for my harley from an old guys estate , mint 2 tone absolute steal at £107 on ebay!bolt on job done ! Wrong dpd delivered think they towed them up the road at the back of their van ,cheapest quote too repair ,paint 1 colour £220 plus vat ! now total cost £371 ,offered £50 compensation which they say is a fair offer in their opinion !”

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Posted 3 years ago

“I asked for a delivery to be made to a shop for me to pick it. They lost my order (500£) but marked it as made to myself, and since November (it’s mid February) they did not finish their investigation/warehouse search to be refunded by the seller. They don’t care about you, they would only talk to the seller and will just ignore you.”

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Posted 3 years ago

“Waited in for driver. watched him take a photo of wrong address without getting out of cab, sped off with me chasing him. Got an annoying notification 'sorry we missed you'. You cannot collect from DPD depots anymore. Is this because they are changing their service to favour us collecting from pick up points or pay £4.99 for delivery? I will not purchase again if DPD are the couriers as it is not the first time. Was palatable when you could get to depot if they didnt deliver but now waiting another 48 hours before able to pick up item? All within a 2 mile radius :(”

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Posted 3 years ago

“Wouldn't deliver, Item arrived on time. But driver (georgy) wouldn't leave parcel unless I opened my front door ( couldn't as dogs were loose) So he the picked the parcel up and literally threw it back in the van and drove off. Absolutely disgusting behaviour. If it's damaged when I do Collect it from my local store tomorrow I will be back on the phone. Already filed a complaint.”

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Posted 3 years ago

“I wish there is no star in this review. I most of their delivery men are liars especially one called Rhys delivering in Abbeywood SE2 area of London. This is the second time he has done it. A a parcel was due between 1-2 pm and I was at home waiting and he logged on the system that I refused delivery. I drove under heavy traffic to their office in Dartford the staff who answered the intercom showed no empathy at all.”

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Posted 3 years ago

“First of all delivered frozen food to the wrong address - box clearly says frozen food on i. Door is clearly numbered and the picture they shown is of the wrong door. Went on the chat and gave a number to contact me on then got an email an hour later saying sorry we couldnt reach you…… they didnt call the requested number”

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Posted 3 years ago

“Must be the worse delivery service around. Twice in a row, parcels not delivered to my home in Limpsfield, not even bothering to ring bell and I am left at my age to go and collect. Now making a note to avoid retailers who use DPD”

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Posted 3 years ago

“Here to write YET another bad review for DPD, just a month after I had left another review and was assured of proper service going forward. The driver chooses to pretend we are not at home, and either deliberately delivers the parcel to the wrong house or delivers it to a collection point (miles away from our location!). When I try to complain about it in the chat function in the app, either I get robots, or the customer service people are rude and end the chat or hang up. We used to prefer DPD above all other delivery services in the past — in the last few months, this has definitely changed. Absolutely appalling service, and giving Hermes serious competition in whose service can be worse.”

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Posted 3 years ago

“Stay away ! Drivers toss people's parcels to the ground - Terrible service.”

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Posted 3 years ago

“Shocking delivery service!!!! Im now avoiding sellers that use them due to DPD being so bad. I constantly day after day requested to deliver to my neighbour which they ignored, finally after lots of calls and complaints was delivered 5 days late!!! yes 5 days”

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Posted 3 years ago

“Failed to deliver twice, 2nd even left a note on door for them! Utterly useless and couldn’t be bothered.”

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Posted 3 years ago

“Waited did not pitch then like magic SMS that I missed the delivery, all the driver had to do is knock on the door like anyone giving a time slot and open it unless the driver was lost with no signal just be honest and tell me you have a problem you just make the situation worst that I missed the delivery when I was at home waiting for your driver.”

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Posted 3 years ago

“DPD is one of the worst delivery services I know! They almost always say they missed me when l am waiting at home, do not allow re-bootkng,have terrible delays when dropping off the parcel at local delivery point( shops) and do not offer any proper service of support, like phone contact or competent chat. Total timewaisters. A nightmare. Can only imagine this company pays their staff poorly,to do such a horrible service.”

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Posted 3 years ago

“Cut up on a School run today by one of your drivers, 20 plate can ending in YDP Where there are flashing school sign he should drive with Caution!!!!”

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Posted 3 years ago

DPD is rated 1.1 based on 5,362 reviews