DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,244 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,244 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a collection with DPD, they did not collect the parcel but I had to pay £13, I decided to cancel cancel the service because they did not collect the parcel now they put my £13, in a pre-holding account and you can’t get to speak to anybody! You get the same message over and over again and then actually I was talking to somebody and they hung up on me and when you go to the chat they put you on hold saying somebody will be with you and nobody turns up now I want my money back and the fact that I cannot collect my money. I am going to go to trade-in standards because I know £13 is not a lot but is my money then shouldn’t be able to do that I would give them zero stars, but because I have to there’s one star they are the most disgusting people that I know Date of experience: 09 October 2023 Edit”

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Posted 1 year ago

“Paid for next day the driver didn't even attempt to deliver and went a photo outside of a pub”

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Posted 1 year ago

“Worst parcel services I have ever seen. Was waiting for my parcel to arrive today. Received a message at 10am that "your driver Pedro won't be back today. will be back on Monday (today is Friday). My order was a birthday surprise present. Ours is a gated property and takes few min to reach the gates. Driver didn't attempt to ring my door bell instead just took a photo of my main gate and left. It made me to wait for 3 days until Monday to get the parcel. This is unacceptable and their support services are not helpful to mitigate the situation. Date of experience: 13 October 2023”

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Posted 1 year ago

“Paid for next day delivery. 5 days later still waiting. Worst delivery company. Customer service Not helpful. Never received my parcels on time ever from DPD. Would not purchase products from companies that use DPD to deliver them.”

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Posted 1 year ago

“Collection arranged for 12/10/23. As no time was given, stopped in all day ready to answer door bell. Now have found a DPD card in the mail box stating that we weren't in when collection was attempted! No time or date on card. Ref number on card is not recognised when trying to re-arrange collection. Have had problem in the past when trying to send parcel by DPD. Had to collect parcel from drop off point and claim charges back. Appalling service. Would not use again. Evri are far better.”

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Posted 1 year ago

“Parcel sent to wrong depot resulting in not receiving delivery. 2nd time in 2 weeks this has happened. Not good enough 🤬🤬”

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Posted 1 year ago

“DO NOT USE THEM WILL NEVER GET DELIVERED LIARS”

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Posted 1 year ago

“They are useless. They don't attempt to deliver. This is not the first time I have been home and they have told me they "tried" but that is not true. I have even waited for them with the allotted one-hour time slot and they didn't show up. Once, my dogs barked when they came to the gate (I saw the delivery van outside!) but the driver didn't come into the courtyard and by the time I got outside he had left.”

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Posted 1 year ago

“The driver was running late. I was in all day but received a message stating that the driver had tried to deliver my package. He then went and dropped it off at a pick up location costing me more money as I have to get a cab there and back. Appalling service”

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Posted 1 year ago

“Worst delivery company ever. They usually don't even bother ringing to deliver your package, they directly notify that you were not there (seen it happen through my window several times, driver arrived, looked around, and bam I get a notification that I wasn't there. Then I have to run out to catch the guy and get my package) Absolutely ridiculous”

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Posted 1 year ago

“Absolutely disgusting customer service and delivery service I thought you could trust dpd but clearly you cant”

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Posted 1 year ago

“Every time I have something delivered by DPD they send a text saying the driver is delayed and this usually happens for 3 days running and then they usually leave the parcel on the doorstep. Not impressed. No other delivery service is as bad.”

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Posted 1 year ago

“DPD are just the best company you’ll ever find. They never lie about the fact they’ve attempted delivery, they never take a blank screenshot to evidence you weren’t in your little black hole. They never take a random picture of a house 5 miles from where you live. You can always get through to customer services where you are dealt with by polite staff. The staff never lie either. I LIE TOO. What a load of s##t they are”

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Posted 1 year ago

“And they did it again! Paid £10 to get it delivered Saturday, 7/10/23, just to get an email that says the driver could delivered because I was not at home. I was. Heck the photo uploaded by driver and was not my house. My address is correct, not ambiguous on google maps. No costumer service no one to help. So I am left with another attempted delivery tomorrow without knowing if the driver can actually reach my house. Shambolic…. This is a rip off of money from people can can only receive deliveries over the weekend… there is no way in hell the driver could not find my address, this is because they didn’t have time and make up an ridiculous excuse… because dpd does not have enough driver to guarantee a service that is paid … how is this company still allowed to do business? I will avoid purchasing anything that uses this company and already complained directly to the sender about them as well. They need to ensure delivery is appropriate.”

Helpful Report

Posted 1 year ago

“DPD drivers are not responsible for anything. Company tries to protect their privacy, but it is the worst system ever for the customers. Do not use dpd if you want to buy anything very special and expensive.”

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Posted 1 year ago

“Took a photo of the next street and said he left a card. Absolute shocking service. Paid for next day delivery for Friday. Now delivering Monday.”

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Posted 1 year ago

“Shambolic service. Multiple occasions have driver failed to attempt delivery. I can see them locally, and they don't even try to enter my apartment or give me a call. Reflection of the appalling working conditions and pay-by-delivery model DPD uses. Customer service non-existent, links your phone to your parcel so you're unable to talk to an agent. The App is dreadful and crashes constantly and rarely allows you talk to someone. When finally able to, they offer no resolution whatsoever.”

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Posted 1 year ago

“Your driver Artur claimed to have come to my address to attempt delivery but this was fraudulent as I was sitting on the step outside for over half an hour up until I got an email saying that he'd tried to deliver but I wasn't in! You'd even put a false photo of my doorstep in the email to make it look like you'd attempted delivery but when compared to a real photo taken at the same time it's clear the photo was from another day because the lighting and plant growth is quite different! Maybe you took it straight from Google Street view! Surely this is a class action lawsuit just waiting to happen because you're pretending that you've attempted a guaranteed next day delivery when you actually haven't!”

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Posted 1 year ago

“so bad, how was i meant to know they arrived with no notification, and no they wont send it till the next day WHEN I PAID FOR THE DELIVERY TO BE QUICK. customer service chat is horrible as it lags when you try to type something, probably a tactic to get disconnected. "sorry we missed you" shut up! you didnt even try to contact the customer who BTW is home all day!!! i live on top of a pub so i need to be notified WHAT IS THE POINT OF GIVING THE NUMBER IF THEY DONT USE IT.”

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Posted 1 year ago

“Joke of a company. Supposed to have a parcel by these jokers tday but the driver decided to deliver it to a random shop out of my area. I then got an email off them to say it had been left with a neighbour. Promised call backs but didn;t receive them.”

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Posted 1 year ago

DPD is rated 1.1 based on 5,244 reviews