DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,450 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give it zero points if possible 3 failed deliveries ,diabolical service. Parcel received by DPD 11th Jan. 1st failed delivery 12th January, 2nd failed delivery 15th January 3rd failed delivery 17th January. Excuses are I wasn't in .that's right delivery is to a shop in centre of the town . If that shop is closed delivery to a shop that is open till 10pm. Absolutely diabolical no other words”

Helpful Report

Posted 1 year ago

“DPD promised delivery 16/ 1 / 24 then changed the time twice, then cancelled. The next day they apparently delivered it to a collection point 30 miles away after delivering me a card at my home address. When I phoned DPD they put me on hold then hung up on me. The next official I spoke to tried to fob me off then laughed at me. I phoned the place that DPD said they had been dropped off at and there is no record of it showing on their system, despite DPD tracking stating it was delivered there. I suspect it has gone for a walk, and I suspect someone knows fine well where my parcel is... Thanks DPD and I will avoid this organisation like the plague.”

Helpful Report

Posted 1 year ago

“DPD were supposed to delivery my parcel on the 8th Jan, its now the 17th and I've still not received it, no way to contact them via the chat and when I ring get an automated message saying my parcels delayed due to a problem of delivery in my area. another words they have either lost my parcel and don't even have the decency to let me know, or one of the drivers has stolen it which seem to be a recurring thing with them(lots of people have had there parcels opened goods taken out then taped back up) absolutely vile thieving cowboy of a delivery firm.”

Helpful Report

Posted 1 year ago

“I have been waiting for my parcel at home saying on the app for the driver to call me just to show how important was my parcel. The driver did call me but he didn't spoke and he close the fone ,the thing is that he didn't try to call the second time and he didn't even know at the door because I was at home waiting so bad for my parcel and he didn't knock or ring the bell,he just took a picture and left. I tried to contact DPD to redeliver the parcel and they said they can do nothing today just to wait for my parcel to be delivered tomorrow, if the driver said he was at the door and he put the picture that means the driver is right I didn't answer. I was at home and if someone knocks at my door I can hear, plus I was really expected the parcel. So I was very careful if someone is knocking. All adder companies like Amazon, Royal mail, every they give you a option to have the parcel in the day you expected or at least if you say you were at home they will fix the problem. It's not the first time DPD is doing this to my deliveries but this time it was a very important parcel.”

Helpful Report

Posted 1 year ago

“2 deliveries. First to Post office 3 miles away in spite of me filling in complete details and instructions on line in response to DPD message saying they failed to deliver when promised. Two journeys to collect as discovered PO shut all weekend (12 miles). Second (labelled as plants) dumped in open countryside in sub-zero temp. at side of remote road - not at the property they stated and not with a person. Fortunately spotted by farmer neighbour - "everyone needs good neighbours" DPD says and this is certainly true if you are ever to locate your parcel. The advertised telephone number 0121 275 0500 did not function at all and alternative telephone number I found cut out every time at end of automated voice and beginning of wait-period to speak to a person. Hopeless! Emailed the CEO and got immediate concerned response call from "Escalations Team Manager" but, so far, explanations inadequate. No idea how their address-finding system works or is it just some drivers can't be bothered? Never had these problems before.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service. I received a text to say they would be back Monday with my parcel as I was out. Did not return Monday and after enquiring discovered they had left it at the post office. When I rang customer service the woman was extremely rude and unhelpful. Clearly could not be bothered.Ordered from Amazon. Maybe they need to use a different courier company.”

Helpful Report

Posted 1 year ago

“This company used to be good and don’t understand what is going on now? I was expecting a delivery today that is actually a birthday present, I reached London 5am this morning and I went to sleep in a sofa next to the door to make sure I wouldn’t missed my parcel I also put an alarm for 12pm as my delivery time window was 12:20pm to 13:20pm but for my surprise 12:37pm I got a text saying “ sorry we missed you and your driver won’t be back today “ I have a camara outside my house and the driver never showed up, also no picture of my front door on the website neither a we missed you card. I called customer services right away only to be told that she was trying to get in touch with the driver but the driver who was assigned to my order but longer working for DPD meaning they didn’t know who was the driver who has my parcel because the one who was showing in the system was not longer working for them. Completely Unacceptable, out of word to describe how bad this company has become.”

Helpful Report

Posted 1 year ago

“Fast reliable service one of the best couriers around never had a problem”

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Posted 1 year ago

“Disgusting service, beware and don’t use them”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Everything that is bad about any company is found in this one company. Rude, arrogant, incompetent, mendacious, argumentative. They should be avoided at all costs”

Helpful Report

Posted 1 year ago

“They opened my packaging and stole items worth £500. Retaped the package and left it at the building door without getting in contact with me.”

Helpful Report

Posted 1 year ago

“DPD lost/stole a mobile phone due to be delivered to me. This is forgivable, especially around Christmas when they're likely to have hired lots of temporary staff. What's unforgivable, is refusing to raise an investigation, despite confirming that a parcel is 'missing' if it doesn't get scanned in every 24hrs. Instead, both the tracking status on their website and app simply suggested "Your parcel has been delayed due to an unexpected issue in your area". There was no way to contact DPD via the website and their telephone line (when I eventually found the number), went direct to state exactly the same robotic response - no way to speak to an advisor. The online bot was the worst I've ever encountered. Truly dreadful. The only way to contact a human was to download their app. Disgrace to force customers to do this. When I eventually got through to an advisor, I was told told to raise the case with the sender. Whereas this is the correct process, they absolutely refused to even start the investigation without the seller raising the issue with them. Whoa! You've just admitted its lost! Surely it's also in your interests to trace a £1200 package, likely stolen by your own staff?! When I asked to complain, they refused to provide their complaints procedure or details about their regulator. Even when the complaint was picked up by their complaints team, both these requests have still gone unanswered and ignored. I'll be sure to do everything I can to avoid this shambles of a company in future. Shame on you DPD”

Helpful Report

Posted 1 year ago

“I have been waiting 2 days for these muppets to collect a package for 48 hr delivery, failed to collect again today and now want me to rebook for Monday if they ever achieve incompetence it would be a significant improvement, wish I had gone to parcellforce, I won’t ever use this shower again”

Helpful Report

Posted 1 year ago

“Tossers did not bother knocking or ringing dumped a 20kg parcel in a post office a mile away to be collected by an 81 years old pensioner.”

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Posted 1 year ago

“Just awful, 3 missed deliveries in a row”

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Posted 1 year ago

“Driver claimed he tried to deliver and no answer. Its a lie as I was waiting for the parcel on the hour slot he didn't even bother to try!”

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Posted 1 year ago

“The parcel was damaged and not taken care of at all. No point making a claim as they play frustrating and waiting game. Long claim forms, documentation and photographic evidence. After months if you are still chasing they will find something and say its NOT covered under their policy.”

Helpful Report

Posted 1 year ago

“If DPD message you and promise the delivery any time after 4 pm forget it. For the second time in three weeks my parcel has gone to a collection point NOT in my local town. Collection point is over 30 minutes away In a neighbouring town and when I asked them for compensation for the additional fuel to drive to get the parcel they suggested I contact the company I bought the goods from. Absolute joke plenty of other decent courier companies out there do not use DPD”

Helpful Report

Posted 1 year ago

“An unbelievably bad experience with DPD. I sent a parcel on the 11/12 next day delivery, two days later it is shown as delayed at Bolton. tracking has shown that ever since. Several calls to customer services who were uninterested and not helpful at all, trying to suggest that it was beyond the 14 days from delivery to enquire about losses. I told them that it had not been delivered but they did not want to listen. Latest is today I have been told it's lost and there is nothing that can be done about it.”

Helpful Report

Posted 1 year ago

“shocking lack of communication Two days on the run - time off work to wait for delivery Two days on the run - no delivery made. Today - no contact possible until after noon. Status "At Lincoln Depot" (again)”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,450 reviews