DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,236 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

Aleksandar

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Deborah West

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Anonymous

Anonymous // 01/01/2019

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“Delivery Driver Bobby missed my delivery today. Arrived at the place, took a picture and left without calling/ringing the doorbell, expecting me to have a crystal ball to know when he was downstairs. I was following his van around and knew he was close, but how was I supposed to know he was here? Absolutely terrible service, won't recommend ever again and will avoid having parcels delivered by you unless strictly necessary.”

Helpful Report

Posted 1 year ago

“Driver Gurdeep is a total LIAR he claimed he missed me today at 1.10 where cctv, myself and his GPS tracker proves he was not anywhere close to this address The company have no contact number to contact the driver, its disgusting that a driver thinks he can get away without delivering parcels not even a contact card was left Customer service representative M was also appalling doesn't give a stuff about the customer only interested in her pay at end of the month. Huffing and puffing down the phone quite clear not bothered Was told I would get a call from a manager 2hrs 30 later still no call No parcel been delivered Company that was used for next day delivery informed of the appalling lack of customer service given by DPD So no call from Customer Complaints and no call from a Manager as stated would happen 03/11 so there is a section where you can amend where parcel to be left to be honest this section is pointless I filled it out to be left in Greenhouse but to knock and ring doorbell 1st, this never happened the driver leaves it outside the front door on a soaking wet mat (the item was in a box) didn't ring doorbell or knock. He clai.s the item was left in porch when he didn't even open the door It's quite clear DPD are not bothered how they treat the customers or the people who use them to deliver the parcel if the company that I used for item gets enough complaints about service then they will look elsewhere.”

Helpful Report

Posted 1 year ago

“They pulled up in front of me while I was using an angle grinder to cut the lock of an abandoned bike, attached to our railings. The shower of sparks was something that could not be missed. The driver got out opened the back of his van, I put my tool down, walked to the gate, began opening the gate. He then got back in the cab, took a picture of me and then drove off. When I asked the CallCenter to send him back, they said he could not find the address and the address was wrong. Where to begin? They then sent me a picture of me standing at the gate in front of the building to prove that I was not in and that the address was wrong. It would be funny if I had not ordered this item for a specific job, taking place tomorrow, for which I will now not get paid and for which I have paid extra money to be delivered quickly today.”

Helpful Report

Posted 1 year ago

“DPD CONTACT OUR LOCAL CUSTOMERS DROP OFF POINT ,SAID DO NOT ACCEPT ANYMORE PARCELS FROM ME BECAUSE IM JUST A PAYING GOOD CUSTOMER,DPD WILL NOT ADMIT PARCELS ARE NOT BEING COLLECTED FOR 3-4 DAYS AT A TIME ,WHRN MY CUSTOMERS PAY NEXT DAY DELIVERY AND DO NOT RECIEVE FOR 5-6 DAYS I TAKE THE COMPLSINTS.”

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Posted 1 year ago

“Repeated multiple delivery failures”

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Posted 1 year ago

“Repeated multiple failures to What3Words address...”

Helpful Report

Posted 1 year ago

“No /failed delivery again....delivery instructions ignored again..rapidly becoming the worst delivery firm.”

Helpful Report

Posted 1 year ago

“Shocking customer service - you cannot speak to anyone that is helpful. Two agents I managed to speak to were both lovely but could not help! Been waiting for a package to be picked up since last Friday”

Helpful Report

Posted 1 year ago

“Couldn’t believe the driver had damaged my property he drove over my garden ? I have contacted DPD but guess what no one bothered About their drivers vandalising property . I am now waiting on the police for this matter as I have footage.”

Helpful Report

Posted 1 year ago

“Lets get this straight DPD are absolutely useless. I ordered on Thursday for next working day delivery. The parcel reached the local depot early Friday morning and then DPD changed the delivery to Monday and had the audacity to write that I requested the change. Ridiculous! Why would I pay £7 for next day delivery then change it to 4 day delivery? Monday comes around, I have a time for my delivery... Hallelujah! The time is coming... the driver is 10 stops away, around 2 miles from my location when they update and say they couldn't find my address! Of course you can't... you are 2 miles away! I speak to a customer advisor who tells me that they removed part of my address (a crucial part to help finding my address) so it would work with their systems which meant they couldn't find me..... it blows my mind!!! I request it is taken to the local pickup point, which coincidently I live above, as this is what their site says they do on failed delivery.... sorry sir can't be done as we couldn't attempt the delivery as we couldn't find your address! What options are open to me I ask in desperation? Well, the advisor says, I can add details to find your address.... I ask him to re-add the bit they deleted.... alas no can't do that, won't work with the systems... Have you got the 3 words? he asks... I tell him that the 3 words will bring him to the local delivery point as I live right above it! Any other options? I'm advised to contact the people I ordered from and ask them to change it..... What? Seriously? I put everything in correctly, the people I bought from put it in correctly.... its DPD who f***ed it all up..... and I should add NOT FOR THE FIRST TIME! I tell you people give Hermes/Evri sh*t for being bad but DPD are the epitome of a terrible delivery service!”

Helpful Report

Posted 1 year ago

“Upgrade Phone from Tesco Mobile, asked to be delivered to a neighbor (a business address). Got the delivery confirmation with the name of the receiver "HI" Went through all the whole neighborhood, more than 20 addresses on the main road nothing was found. Called Tesco Mobile, but they couldn't / wouldn't help. Called DPD they put me on hold for ages, then said they couldn't reach the driver, but they assured me that they would contact me in a few hours and that the parcel would be delivered today. Got no message or call and the tracking changed from "Delivered to Neighbour "HI" at 09.39" to "Your parcel has been brought back to our depot at 09:39 on Sat 28 Oct 2023" and no info about when will be delivered "AGAIN". I work nights, spent all morning on this, and am now at work completely drained because of DPD's incompetence and disregard for their customers.”

Helpful Report

Posted 1 year ago

“Worst del company!! Dont use! Always says missed delivery even tho im home i even have cctv footage to prove that nobody was here and they keep saysing " drivers gps shows he was at the property" what a load of bo***cks”

Helpful Report

Posted 1 year ago

“Outrageous customer service as well as the delivery service. I have been waiting for the very expected delivery at home while receiving billions of messages from DPD UK about how the driver is nearby, then he is 30 minutes away, then that I am next, and then that the driver missed me when I am sitting right here at home waiting for the doorbell to ring. Now I an expected to go somewhere ON MONDAY to collect the parcel. Any attempts to contact the service via their much-promoted app ended up with two half-hour hanging on the phone, waiting for someone to respond. Eventually, I gave up very frustrated and disappointed. Absolute disgrace”

Helpful Report

Posted 1 year ago

“Been waiting for a parcel which was due to be delivered on 22nd October and it never arrived. I was advised delivery had been delayed prior to this and now it’s nearly a week later and there has been no further updates and no delivery. This was birthday present for family member which now has past their birthday. Their WhatsApp’s chat is bot and not helpful at all. Underhand delays happen but communication is extremely lacking. Not happy”

Helpful Report

Posted 1 year ago

“Didn't Pissing Deliver”

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Posted 1 year ago

“3 of us in the house all day. Expecting a large package containing wine. Got a message from DPD saying we weren't in - with a picture of a house up the road. Spent ages getting shunted between phone numbers as the website gives no option to complain. Now have a message I have to go pick up this large heavy package from a post office in a busy town centre. Very unhappy.”

Helpful Report

Posted 1 year ago

“For the second day in a row my food parcel has failed to arrive by the same driver. Contacting DPD customer services is useless and when they say they will call back they do not. My regular driver has been off and clearly the substitute driver is not fit for purpose”

Helpful Report

Posted 1 year ago

“I have always liked when my parcels were coming with DPD unfortunately this has changed and I think their rule of taking picture with open door is absolutely ridiculous!!! I have 3 big dogs and one of them has been professionally trained to be a protection dog which means he is very cautious of anyone coming close to the house . I live in a bungalow, I have a problem with my leg and it’s extremely difficult for me to put all 3 dogs in to one room just so I can open my door for DPD driver to take a photo !!!! I have private gates which I need to open to let driver in which should be enough for them to see that I live here !! Also I’ve asked on several occasions if I could collect parcel through the window and take a picture there but driver didn’t want to do it. On one occasion driver walked away as I didn’t want to open the door !!! I understand that DPD trying their best to make sure parcels had been delivered to correct address but I am sure am not the only person which is having issues with his stupid idea of taking pictures ! On the other hand I am really UNHAPPY to open my doors for some strangers who could be literally anyone wearing a DPD uniform !!! I honestly think this is the most ridiculous rule anyone could have think of ! And it should be changed !!!!”

Helpful Report

Posted 1 year ago

“My package was lost, they didn't even let me know.I would recommend this company to anyone 👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 1 year ago

“Message from DPD that my urgent delivery would arrive between 2:30 and 3:30 pm on Fri Sept 29th. At 5:30 pm I received at text…new delivery slot 8:15 to 9:15 pm Again no show with message “Sorry we missed you” No attempt was made to deliver item. Tracking showed it was within 4 mls of property. Overnight delivery finally arrived on Monday ! Email to complaints dept bounced. I had to resort to sending email via post !,, A week later I received an email stating they would investigate! Since then NOTHING, A driver for the firm told me that if staff are running late they will miss out sections of their route to make up lost time 😱 I do not think they deserve ONE STAR🙄😡”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,236 reviews