DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,361 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faked my delivery because driver couldn't find house that he was parked outside.....took order back to depot and then sent back to supplier in Poland without any contact with me. Terrible company to speak to a human that understood English......chatbots are no use, couldn't answer questions I was asking about where my package was.......Useless”

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Posted 2 years ago

“Extremely poor. The delivery driver was meant to leave my parcel on my door step as I’m isolating with Covid. He didn’t even knock on my door or put a card through. I then got an email saying that he had delivered my parcel to my Neighbour, which wasn’t agreed on my delivery instructions and meant that I had then to go out and retrieve it from my neighbours doorstep.”

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Posted 2 years ago

“TERRIBLE service, just appaling.”

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Posted 2 years ago

“God awful delivery service. Paid for delivery and it doesn’t even turn up. Actively going to avoid using their services whenever possible.”

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Posted 2 years ago

“Dpd have lost our parcel one parcel contained 3 parts we have only had 2 parts delivered .. item totally useless without the missing parcel …customer service complete waste of time … now got to wait 6 working day till the company we ordered from will either send a replacement or give up refund .. a lot of money out of pocket”

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Posted 2 years ago

“Two days in a room they failed to turn up.”

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Posted 2 years ago

“I wa expecting delivery today at my business the front door was open from 11:30 am and I get email at 12:19pm we missed you delivery on Tuesday now . How you can miss me when the door is open ? I believe they lie about the delivery or the driver doesn't check properly . Very disappointed!!”

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Posted 2 years ago

“Totally negligent and, as noted by other reviewers, plainly the worst courier company out there. Twice in two weeks they have delivered to the wrong address. I have a photograph of someone else’s door as “proof of delivery”. There is no number and I don’t know where this incorrect address is. This is despite the fact that the sender clearly included my full address, plus I added a note in the DPD app with additional instructions (despite tue fact that it’s incredibly easy to find. You simply put the postcode in googlemaps). For both deliveries, I was at home the entire time and no one came to my address. I was informed via the app that the packages had been delivered somewhere other than my address. When I called DPD via their app, both times, I was put through to a call centre in South Africa. I was told a range of nonsensical things which did not resolve the problem that the courier had delivered to the wrong address: because there is a photo of a front door, a delivery has been made; because the address didn’t include an individual flat number, delivery to the wrong address was made (in fact, the parcel and the app included both the flat and street number. In any event, the address can be found with only the street number anyway so this is not a justifiable reason to deliver to the wrong address); the only way to resolve this is to contact the original sender; the DPD customer service call centre is in South Africa and claim that they are unable to contact DPD in the UK at all (in fact, this is untrue. After persisting on the second incorrect delivery, after two separate calls, I explained that I could not even go in search of tue package as I didn’t know where it had been left. I was told this matter could be “escalated”, by which the DPD person would contact the depot in London to get the driver to deal with the incorrect delivery). The entire approach of the customer service call centre in South Africa is simply to bat away the problem and, if at all possible, blame someone else for the problem and say that nothing can be done. What is the point of this? And why do they take this approach? And why lie and say they cannot contact DPD in the UK when this is untrue? The reason someone would contact customer services is to resolve a problem such as a misdelivery. The approach they take and their entire ethos is certainly not any service to the customer. I explained that in the UK we are a first world country and expect a first world service - perhaps that will sink in. After DPD’s customer service did everything they could to deny the problem and abdicate responsibility on behalf of DPD., I sent feedback via the app which asks - “how was your delivery” and has two icons - “poor” and “good”. I chose “poor” and could provide a reason. So I added “delivered to the incorrect address”. Thankfully, within 45 minutes, the driver returned with my parcel and apologised for leaving it at the wrong address. He asked if I could let the office know - but of course I cannot contact anyone at DPD in the UK and I explained this to him. He just shrugged. At least someone got something right eventually and I am grateful. The other reviewers are absolutely right: DPD is the worst courier company out there by far.”

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Posted 2 years ago

“worst experience ever never got my package, the answer was always the same, tomorrow it will be there, never got it. i feel very stressed with this situation, i waste a lot of time, Nobody did anything to help, they just say, sorry it is not going to be delivered.”

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Posted 2 years ago

“Worst courier I have dealt with. They treat the person getting the delivery with complete contempt. When you complain to customer services they say we have no contact with you and can deliver when we want and miss delivery slots and you have no rights. On my delivery day early in the morning I received an email saying they tried to deliver but I was not in. They even attached a photo of a random door as proof! When I contacted saying it’s not my door and I had taken time off work they said the driver has until 8 that evening to deliver and I should wait in. I did and no one came. I contacted them again and was 48th in line to speak to someone. I waited and they said the local depot will call within an hour and arrange delivery, no one called. I called again and arranged another day off work to wait in. Again they did not turn up. 3 weeks later still no parcel, so I told seller I was going to get else where. I did then a few days later out of the blue a DPD driver appeared and said oh was you waiting for this? I asked to return it, he said only the sender can authorise a return. So then I had to arrange to send it back. I took 3 days off work. I spent hour chasing. It’s not worth it. I have asked DPD never to deliver or accept deliveries for my address. They are a dishonest company with systematic processes to cover up their failings.”

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Posted 2 years ago

“The worst currier I have ever had to deal with. Twice I had to take day off work for delivery, never on time and the second time they didn't even come to the adress and said I wasn't available. I would avoid them at any cost. Scammers for sure.”

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Posted 2 years ago

“The WORST courier company out there Left a message on the app to leave my parcels in a safe place, by my front door, inside the block. Ignored it, took a photo of the security door No effort to ring the trades bell, which alerts all 9 flats, didn't try a neighbour. Item now returned to the supplier DREADFUL. PLEASE GO ELSEWHERE.”

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Posted 2 years ago

“Lied about delivery day, lied about giving a one hour window! No live tracking details either on the app or on the website.”

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Posted 2 years ago

“Yesterday I placed an order yesterday and paid almost £8 for next day delivery. According to the supplier DPD have had the parcel today and it hasn’t arrived. The tracking information was also wrong all day and now it’s saying it’s due tomorrow totally unreliable service!”

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Posted 2 years ago

“Package due for delivery to number 16, they tried to deliver to number 18 which is next door. Now need to wait about 30 hours and go collect it myself!!!!!”

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Posted 2 years ago

“I left clear instructions for the parcel, containing a laptop, to be left with a neighbour if I wasn't in. The parcel was delivered and a photo of it sitting outside the front door, for the world to see, was sent to me. Fortunately the neighbours saw it around 30 minutes later and took it inside. Had issues with DPD before. I don't understand why people can't follow simple instructions. Complaints a waste of time, just told they'd pass it on (who to??) and sincerely apologise. It's pathetic”

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Posted 2 years ago

“DPD is one of the worst delivery companies in the UK and unfortuantely still one that loads of companies use for online orders. They are not even trying to deliver the parcels and then they mark it up as unable to get through even though you were at home waiting for the delivery. The complaints procedure is a joke, with no real difference whatsoever, I think I complained about 4 times and gave super clear instructions for my property and the same issue repeats over and over again”

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Posted 2 years ago

“Awful service, already one week since I confirmed my order and this company still don't pick it up from the sender. At the same time my second package was "rejected by me" (this is what they told me in the contact center) but nobody contact me and my call doesn't change anything. From now on I just cancel my orders if I see that they will be delivered with DPD, it's just a waste of time”

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Posted 2 years ago

“Late as always”

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Posted 2 years ago

“Tracked collection was next on drivers list,then got text saying sorry we missed you.they never even came”

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Posted 2 years ago

DPD is rated 1.1 based on 5,361 reviews