DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,246 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They completly lose my parcel in the shipping process from the Netherlands to Hungary. I shipped 2 boxes at the same time and only one of them make it through.”

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Posted 2 years ago

“Unfortunately, there is no 0 stars to be given...used dpd twice and it was both times a disappointment. Apparently, couriers couldn't enter the building even "pretending"to ring the intercom, and both the times I was home, but they never rang. Dpd already lost a parcel, and today they were supposed to deliver a scheduled parcel but they haven't because, according to what the courier said, I wasn't home. That's 30 mins ago (2 pm) and I never left home since yesterday...absolutely a shame.”

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Posted 2 years ago

“Third time in a row. One photo on the porch at a house without a porch. Took the parcel away. Number two. Drove into a village. Stopped at the very first house. Signed for the parcel himself and spelt the name wrong. Miles from the real address. People came out to check parcel and speak to the driver. He ran back to the vehicle and drove off. Number three. As always no phone call. Photo of nowhere around here was taken. Checked everywhere around us. No parcel. Did the driver have it? Can't ever get a delivery. No one to speak to. Maybe our local MP can help. Even one star is to many. They should have a minus level.”

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Posted 2 years ago

“Band of useless wankers. Supprised they still on market. Im giving one star only cos there is no way I can give non.”

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Posted 2 years ago

“My aunt has passed away and her ashes plus a Victorian silver coffee pot and other mementos were sent to me by my cousin. Everything had been bubble wrapped and sent in a tough plastic crate . We had photos to show all this . When it arrived it was all in a cardboard box and all the bubble wrap ripped off . The silver coffee pot had been badly damaged . Despite sending everything DPD requested and despite the fact that we had taken out DPD insurance , customer service are refusing to pay anything unless they get the original receipt for the coffee pot. The pot is 180 years old ! The valuation certificate from a reputable company will not suffice . They are a total disgrace . Just wish I’d read the reviews before dealing with them. Please don’t use them”

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Posted 2 years ago

“DPD wirft die Karte einfach in meinen Briefkasten, ich rief sie an und sie sagten, sie liefern sie nicht zu mir nach Hause, sie lieferten sie an die nahegelegene Paketstation, von dort aus muss ich ein Taxi buchen, um sie nach Hause zu bringen. Einer der Müllverkäufer und eine extrem schlechte Lieferfirma. beides ist Müll.”

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Posted 2 years ago

“ARSHDEEP, DUDLEY PORT NEEDS SACKING!!!!!! I work on a farm and we have two postcodes for the two entrances on site. The small entrance cannot be accessed by delivery vehicles larger than a transit so the farmer built a main entrance that allows hgv access onto the site. This is not recent and has been in place for many years now. When we receive deliveries through DPD we pray that we do not get the driver Arshdeep as he is completely incompetent and has been nothing but disruptive to our business. Other DPD drivers have no issue making deliveries to us and collecting goods when needed but if Arshdeep comes up as our driver on the tracking information, I can almost guarantee we will not be receiving our delivery. This has cost us time and money and complaining to anyone at DPD is impossible to speak to a real person. I have now taken to complaining to the companies that are using you instead so they look at other courier companies. This week we were due a delivery on Wednesday and Arshdeep sent us an email saying oops he missed us. Its amazing how you can miss a business with over 20 members of staff on site during working hours 7am till 5pm. It is also more interesting as the tracking shows where he is and he is never anywhere near us when we receive the unable to deliver notifications. We are now desperate for that delivery we should have received 2 days ago and it appears you are sending it back to the supplier and screwing us over again. I expect a call from someone who can do something about Arshdeep as no one wants to help at DPD so far. Our issue is specifically the depot that covers B98 9. **UPDATE** The company have resent our delivery and ARSDEEP was due between 12 and 1 today. After watching the cameras for the hour with no sign I went back to my office and noted that at 1.01pm Arsedeep sent an email to say he'd missed us. Unless he drives an invisible van then there is no way he got close enough to assess if we were open. We even had the shutter wide open to ensure he could get in to reduce excuses. Just another way that this driver has cost us more money and time as a business. This driver is from Dudley Port depot so beware if you get anything delivered from there.”

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Posted 2 years ago

“Never rang my doorbell or my phone and told me that I missed the delivery?! I had to change my whole day to be home. Sent a photo of the 'missed delivery' and it wasn't my home or anywhere near where I live. This is my second complaint for DPD in three weeks.”

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Posted 2 years ago

“At 8:12 in the morning, I got the message that my parcel will be delivered today between 9:12 and 10:12. At 8:58 I got another message, my parcel will be delivered today from 16:26 to 17:26. This is not normal. I see so many complaints about this company, how it is possible for this company to have such a high rating? What a shame. It doesn't deserve it.”

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Posted 2 years ago

“3 years ago DPD admitted their driver falsified delivery and stole my item. They are yet to refunded me and have ignored me for a year. I have been insulted, hung up on and now completely ignored. They have offered no help despite admitting this failing. I have numerous cases open against them but an still yet to be refunded or responded to. I have sent letters and emails directly to directors and have still been ignored. This company is criminal and deserve full boycotting.”

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Posted 2 years ago

“Appalling service. somehow they got the postcode wrong. 4 different customer service people unable to change it. Each time they try it seems to go to another adress- but not mine 2 delivery depots' unable to change it. paying extra for next day delivery has change to 6 days and still waiting. To make a complaint apparently the delay to speak to a manager is 2 hours. There were 3 items ordered at the same time from same company, 2 got here but the 3rd parcel "could not find the postcode. Beggars belief.”

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Posted 2 years ago

“I would rate them 0 stars if I had the option. It's unfortunate that most companies still use DPD as their preferred courier and I don't understand why. I work in Property Management and I always come across incompetent DPD drivers on a daily basis whereby they refuse to deliver to their flat. Instead they dump everything at the concierge as its a convenience to them. We have been in constant battle with these couriers (it shouldn't have to be like this) advising them to at least make an attempt to deliver to the flats. My residents have been paying for a service for their parcel to be delivered to their door and nowhere else. It's a shame how these drivers are lazy to deliver to the front door - I was even shocked one day when the driver said "your residents are lazy to come to Concierge to collect their parcels". These people should never have been hired in the first place if you can't follow a simple procedure. Terrible and embarrassing service. If you are a company wishing to use a courier, I strongly urge you to use another company. Please avoid at all costs.”

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Posted 2 years ago

“DPD driver parked diagonally across road preventing me from driving to my property. Told me to wait while he completed his delivery. I didn’t have much choice but to wait, but after completing the delivery the driver then became a bit confrontational.”

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Posted 2 years ago

“Parcel delivered to some wrong address. When the customer care team was contacted, there was no sense of accountability and I have been waiting for my parcel since 24 hours now. Such a laid back and unprofessional service is abysmal.”

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Posted 2 years ago

“my parcel is still in the depot,they say it was refused,what the heck does that mean,terrible service.”

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Posted 2 years ago

“Terrible service. They claimed that my package was delivered to me(receiver is my name), how on earth it’s possible , I have never received it. Also, I didn’t select any other delivery place. Since 8 days I’m waiting for the investigation to be done. After all, the customer service said we can’t share the result of our investigation with you due to the data protection and contact to the sender. DPD drove me crazy with its poor delivery system and customer service. After this awful customer experience, I will never order from the companies that use DPD services.”

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Posted 2 years ago

“Faked my delivery because driver couldn't find house that he was parked outside.....took order back to depot and then sent back to supplier in Poland without any contact with me. Terrible company to speak to a human that understood English......chatbots are no use, couldn't answer questions I was asking about where my package was.......Useless”

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Posted 2 years ago

“Extremely poor. The delivery driver was meant to leave my parcel on my door step as I’m isolating with Covid. He didn’t even knock on my door or put a card through. I then got an email saying that he had delivered my parcel to my Neighbour, which wasn’t agreed on my delivery instructions and meant that I had then to go out and retrieve it from my neighbours doorstep.”

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Posted 2 years ago

“TERRIBLE service, just appaling.”

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Posted 2 years ago

“God awful delivery service. Paid for delivery and it doesn’t even turn up. Actively going to avoid using their services whenever possible.”

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Posted 2 years ago

DPD is rated 1.1 based on 5,246 reviews