DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,251 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,251 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“They decide when they want to deliver. Changes are difficult. Whem they phone, we have to answer at that moment; response to SMS they don´t do it...”

Helpful Report

Posted 1 year ago

“In one month and a half I have experienced only bad things with this company. Literally looking at the drivers how they approach the door without knocking and ignoring a big A4 paper on the door that has my phone number as well. Had to spend £6 to call them and make a complain to have my order dropped at a local store and pick it up myself after paying for next day delivery. Just sent a parcel yesterday to a friend and the driver said he couldn't find his adress. He got an email saying his parcel was dropped to a local store, when my friend went there, no parcel was delivered. He later gets another email saying that as per requested, his parcel will be delivered the next day to his address. This company it's a total joke, I wouldn't recommend it to anyone. It's a waste of time and money. When I've called and complained about the driver not even knocking at the door, I was told there is a picture with the front door and my reply was, does a picture proves he knocked? I was looking at him, he did not touched my door, he was there and he left.”

Helpful Report

Posted 1 year ago

“Total liars as you know. Lost a days pay,.waited In all day,.said they attempted to deliver and they didn't. Called customer service who said the GPS didn't come nowhere near my Property atall, so why tell lies??? Please answer me that?. Ruined all my.plans and cost me money. Will never deal with this company again. Not the first time this have happened”

Helpful Report

Posted 1 year ago

“waiting on a delivery never bothered to attempt to deliver just said no one there to sign for it...lies....i have to now go get the package i paid to get to delivered. 2nd time iv had something sent by dpd same thing again. il be checking which courier is being used next time i buy something if its dpd il be buying elsewhere. shambles of a company.”

Helpful Report

Posted 1 year ago

“Rubbish delivery driver never rings the doorbell and I live 2 flights up if I manage to hear the van I run downstairs and he’s gone they do not wait 2 minutes don’t even deserve 1 star had a day off work for this delivery as it was important”

Helpful Report

Posted 1 year ago

“Unreliable, useless, stupid... I miss words to qualify DPD. Impossible to get sound information about my parcel delivery (the guy on the phone will say something different from the website, calling the day after an another guy will say something else...). Run away if you can.”

Helpful Report

Posted 1 year ago

“Said we had missed delivery , althogh someone in the house all day , also have cctv . not an attempt to deliver parcel. It was to be left for myself to pick up at local pick up point 40 miles away , i hope companies cancel all contracts with this company ,”

Helpful Report

Posted 1 year ago

“I have received an alert stating that I had missed my delivery. This is blatant lies as I was in the house all day and there is no sign of the driver attempting the delivery on my security cameras. It astounds me that these lies are sent out when I had an earlier alert stating that the driver was running late. Please get your house in order as this has now ruined my weekend as I needed this parcel on the day stated. I have also reported this non delivery and lie to SKY tv who had sent the parcel.”

Helpful Report

Posted 1 year ago

“They have stolen my parcel! I was waiting for my new phone and smart watch, worth over a thousand pounds and they stole it and kept saying every day it will be delivered next day and it never was! Terrible terrible company, worst I ever came across. Will be taking care of it legally no doubt!!!”

Helpful Report

Posted 1 year ago

“Sehr schlechte Erfahrungen. Ich war nicht zu Hause und habe Ablage-Ort gewählt. Trotzdem haben sie meine Bestellung retourniert.”

Helpful Report

Posted 1 year ago

“They are liars who haven’t even attempted to deliver my sky parcel. 5 hours after delivery time it still hasn’t turned up with them claiming the driver was running behind. Spoke to someone via chat and she was just as much of a liar by promising to phone my driver and tell to get his skates on which she clearly never did.”

Helpful Report

Posted 1 year ago

“Boycott this company. They hire self-employed, probably they pay them peanuts and you end up having people asking to help you deliver your boxes in case they are too big cause they don't even want to bother bringing your stuff to your door. This company is a joke...”

Helpful Report

Posted 1 year ago

“Always been good in the past but seen a different side now things went wrong and just may as well talk to a wall than their customer service I sent a Parcel and paid them £15.45 for next day delivery, I then followed the instructions to take it to the nearest post office and got a receipt from them to confirm it then 4 days later the receiver is asking where it is and the tracking numbers are not working so I phone DPD and was told it wasn't sent as the address, town and postcode wasn't valid when it was all fine and told to take it up with the post office as all the tracking numbers are not valid I went to the post office and they said it was still there as DPD had refused to take it so no idea why when you was paid to take it but really poor service that it wouldn't of come back to me ever if I hadn't of gone looking for it myself and could of a lost a few hundred pounds just by following your drop off instruction Anyway I take the parcel back from the post office and take it to the receiver myself as it was a birthday gift and was meant to have been delivered so didn't want to let them down like DPD did to me and then phoned DPD but totally useless customers service, they said all the different sets of numbers that DPD had sent me when I paid them are not valid and without a valid number they cannot help I then say I just want a refund so they said it's got to be done on the live chat only so try that but needs a reference number to start it and shows mine are invalid so I phone them again and they give me the reference number on the phone to put in which I did and still invalid then they say they cannot assist further again? Now looking for a way to talk to someone there and get a refund for the service I payed for and they didn't provide Used DPD many times over the years and always been great but wouldn't again after this experience as I cannot even get an explanation from them about what went wrong”

Helpful Report

Posted 1 year ago

“Unprofessional, unreliable, driver’s are big liars, never attempted delivery, but he marked it was delivered, or missed you, then I have to go and look where is it , why I have to pay for delivery then pay for taxi to collect from depo.”

Helpful Report

Posted 2 years ago

“Their driver didn’t even ring my doorbell when he tried to deliver my parcel. I have ring doorbell he didn’t even come to my door. The customer service is absolutely shocking you manage to speak to someone who you can barely understand or who can understand you and just get told there’s nothing we can do. Get a phone call from the dunstable depot answer it it cuts off trying to ring back sends you to two different depots then try again and it tells you it’s closed. I will never use this service again or any company that use them to deliver parcels. Unpick couldn’t give no stars”

Helpful Report

Posted 2 years ago

“Always delayed, terrible information updates, poor service, rubbish bot answers on their website when you want to speak to them. Just garbage.”

Helpful Report

Posted 2 years ago

“Keeps missing my orders”

Helpful Report

Posted 2 years ago

“What an awful company. I was out when an unexpected Saturday delivery was attempted. The message was it would be taken to a pickup location, one that is not convenient, but has in fact gone back to their depot in Reading. I then had the pleasure (not!) of using their chat system to attempt a redirection to the correct address which they pointedly refused to do as their systems can't do that (that was after the first advisor just ended the chat). Instead if they fail on the first delivery it will go to a pick-up centre within a TEN mile radius. Not for me. Have cancelled the delivery with the supplier and advised unless they change from DPD I shall never use them again.”

Helpful Report

Posted 2 years ago

“Driver did not ring bell or use door knocker. Van seen outside through window. Opened door to find card on the stone slab outside. Van departed. Called out to driver but the driver kept on going. I will never ever buy from any seller that uses Dpd again.it appears they con't know how to use a door knocker or use a door bell. No point in booking redelivery if they don't.”

Helpful Report

Posted 2 years ago

“Dpd treated my parcel like a dead beat dad. They took it out the depot everyday for a week promising to deliver. Then sent it back and blocked me.”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,251 reviews