DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,251 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,251 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are monumental at messing up orders and customer services being ABSOLUTELY clueless i genuinely almost never leave online reviews for negative experiences, but dpd warrant it and more. how this company can call itself a reputable delivery company is beyond belief having sent ONE shipment of 12 boxes abroad with all the relevant customs, they broke a box and sent the entire shipment to the UK to an old address which we no longer lived at and had no one to accept the parcels they agreed to change the return address to find out that the agent did nothing and let it go back to the old address - the boxes which didnt get lost that is several boxes went to our old addres.. several boxes went to the requested address, several went to some random address in the vicinity.. and 2 were lost now we are trying to reschedule a collection for the boxes which went to the old address and they continuously just dont show up for collection for "unknown reasons" to quote customer service every time they fail to show up they make you reprint shipping labels which is completely outdated as no one owns printers in 2023 they are not willing to address any or their errors and their support agents just try and get you off the line, pass you to another number, or dont respond in support chats this company needs investigating and shutting down”

Helpful Report

Posted 2 years ago

“Waited through the hour timeslot only to get a message saying the driver was running late, tracking was then unavailable from that point onwards. An hour later I get a sorry we missed you message without so much as a notification it was even close. Shambles of a company.”

Helpful Report

Posted 2 years ago

“I would not prefer any one to DPD, if you are buying any thing from online then just make sure they dont used DPD for the delivery. Its not sure on DPD that you will get your delivery on time. You have to run as there timing still it will not be sure that you will get your delivery on time. On my case they didnt give me address change option and they send me the delivery time , i take a hour gap from work and come home for the parcel. I was waiting fir the parcel and on the end they mail me that they are not able to deliver on the date so they will come back later. It means if you are waiting for delivery then make sure to take 2-3 days off from your work. Even if you pay £4.99 also you have to work as per there timing. Totally shittyyyyyyyy delivery service”

Helpful Report

Posted 2 years ago

“DPD is the worse company you can work for. Underpaid drivers , long hrs from 7am to 7pm because of wait in depo. They treat drivers like slaves. Drivers wait for hours in the depot for loading and unloading. my husband works at DPD Southampton Hedge End and the managers treat drivers horribly and expect a lot in return for nothing.”

Helpful Report

Posted 2 years ago

“Every time I am expecting a delivery from DPD I am let down. I specifically arranged for a delivery today on the 5th of June as I will be at work all other days and the package cant be opted for pick up from a depot. And the driver has taken a picture of the bottom of the steps outside the flat and said missed it. I left specific instructions on how to find my front door and he didn't even bother attempting to enter the building, every time shocking company.”

Helpful Report

Posted 2 years ago

“I bought a service that my packets should be collected at 10:30, but they came at 14:00.”

Helpful Report

Posted 2 years ago

“Luckily you can ban Amazon from using DPD to send to you. Appalling service to our village, many instances of non delivery or incorrect delivery, do not tell truth DPD have a long history of non delivery in our village in South Glos. The Cardiff depot are the problem apparently. You can ban Amazon from using them thankfully, I think I did it over the phone. However yesterday someone tried to use them to deliver an important prescription. We waited in, DPD when they were a stop away said it was delayed in transit. Then the next day even whilst having a safe place specified they said sorry we missed you. We were all here waiting. The doorbell history shows no one rang and we were sat out the front of the house. Appalling service and very frustrating to deal with as its all recorded messages. The only truly dreadful courier there is, all others seem to range from OK to excellent.”

Helpful Report

Posted 2 years ago

“Paid extra to get a delivery on a Saturday. Got my hour time slot for delivery. Following driver on GPS through their app and he's about a mile away when I get a notification "We couldn't deliver to you" and a picture that is 95% black with absolutely no other details. Instantly call customer support who confirm he was about a mile from me and never even got near my road before claiming he couldn't deliver to me. Driver ignores calls from customer support. Customer support claim driver has been sent my details and will redeliver today, he will call me if he can't find my house..... Hours pass and I hear nothing. I call customer support again. Driver has taken my item back to the depot. Thanks for wasting a day and the cost of delivery. The guy literally has one job and cannot do it.”

Helpful Report

Posted 2 years ago

“What an absolute joke!!! Pay good money for VIP named delivery day to guarantee you will be home and get your parcel - then they say it will come tomorrow! Been sat in their depot for a week!”

Helpful Report

Posted 2 years ago

“They failed to deliver my parcel and said to me that they will deliver the next day. The next day their driver who's name is Hling or something went to a wrong address in a different area and updated the app to say I wasn't home. That driver must have 1 brain cell if his lost with the parcel. DPD office then told they will inform the driver to come round again to redeliver but the driver didn't. I needed the parcel and DPD are asking me to collect from my local Matalan!!! Honestly the worst delivery service in the world. Such a horrible service and garbage company!”

Helpful Report

Posted 2 years ago

“Very incompetent and never keep to the one hour delivery time frame , please don’t use them ‘ been expecting a package supposed to be delivered next day ( 3 days now I haven’t gotten it ) I sat my as* home waiting and waiting in vain . Called and kept calling customer service like I didn’t have a Job of my own and they kept saying delivery guy will come . I can’t even recommend .”

Helpful Report

Posted 2 years ago

“I have now had 10, yes I said 10, deliveries/collections failed by DPD. Most recently was today, I paid extra for next day delivery yesterday, before 12 as the person receiving the parcel is leaving for Spain early hours of tomorrow morning. The driver collected the parcel yesterday as booked, the online tracking system updated showing that they had received the parcel and then it went wrong. Recent update states, delivery delay and will be updated in 24 hours. This is NOT good enough, the person receiving this parcel will be in Spain by then. I contacted DPD to establish the issue, only to be informed that they can not help me and to wait 24 hours. I even offered to personally drive to the local depot, collect the parcel myself and deliver it. Only to be informed that I can not do that. I can not collect MY items and deliver them. I have paid for a service from DPD, the service that this company is meant to fulfil and they have once again failed. I will never use DPD again.”

Helpful Report

Posted 2 years ago

“We were in waiting for our delivery, instead of ringing the bell on our front door the driver decided to wander up the back garden path and seemingly just take a photo of the porch and go away again taking our parcel with him. Instead of receiving our parcel we got a stupid "oops we missed you" message. Contacting customer service is a complete joke, the phone number is simply a dead end recorded message and the "chat" is completely ignored. We hope to actually get our parcel today by one of us staying by the front door and one of us stationed in the back garden, we do not have high hopes for receiving our parcel even then. We are disappointed that Vodafone is using such a cowboy organisation to deliver our new router.”

Helpful Report

Posted 2 years ago

“Worst parcel delivery company there is. Avoid as much as possible. Especially in france.”

Helpful Report

Posted 2 years ago

“THE WORSE COMPANY WE HAVE EVER WORKED WITH THE WORSE COMPANY WE HAVE EVER WORKED WITH First, in 2 months' time 2 parcels worth 2500 gbp DISAPPEAR. Sent to Amazon FBA lost on the way NO COMPENSATION Second, Only in May 7 boxes lost. value over 8000 GBP How is that even POSSIBLE???? Parcel Number: 15976855980123*20228 NOT DELIVERED Parcel Number: 15976855980125*20228 NOT DELIVERED Parcel Number: 15976854823732*20221 NOT DELIVERED Parcel Number: 15976854823737*20221 NOT DELIVERED Parcel Number: 15976854823731*20221 NOT DELIVERED These are the parcels which are lost from 12 to 30 MAY All sent to AMAZON FBA All over 15 kg, cosmetic and personal care products mainly WHAT ARE YOU DOING THERE??? Is this a COURIER COMPANY or the BIGGEST THIEFS COMPANY in the UK??????”

Helpful Report

Posted 2 years ago

“DPD claimed to have delivered my parcel and had a photo of delivery. Photo showed my garden at a distance with no parcel in it at all. After months of insults by a staff member, being hung up on, DPD admitting the driver lied and my parcel was lost, 2 years on I am still yet to have a refund, still yet to have a delivery and still yet to have any response from head office and am also being ignored on a resolver case. Worse service of any company!”

Helpful Report

Posted 2 years ago

“Unbelievable bunch of cowboys! So many complaints! Do they have people at the top? Of course, they are lazy, ignorant and probably on holiday somewhere! Even when they email you to choose a delivery option and you choose a local post office, they deliver to a neighbour! WHY! We may not be on good terms with them! Unbelievable how stupid these drivers are! Do they train them to be like this? I would never purchase an item that has DPD as a delivery service.”

Helpful Report

Posted 2 years ago

“Worst delivery company, they claimed to have attempted to deliverd my parcel and said no one was in. Here's the thing people I work from home with CCTV & a RING DOORBELL and their is no trace of ANYONE approaching my front door or the driveway yet they are telling me the driver attended and has a picture of my house which sounds like a GOOGLE EARTH picture as he was never here and and it sounds very likely he went to the wrong address as he is not describing my property and can't tell me the colour of my front door thus is the THIRD time I have purchase goods and DPD can not deliver the items but CLAIM they was here. I WOULD DEFINITELY NOT RECOMMEND USING THIS COMPANY THE WAS LUCKY TO GET ONE STAR”

Helpful Report

Posted 2 years ago

“Yet another example of a tracked parcel still being around a hour and 15 calls from delivery suddenly being replaced by a clearly dishonest claim by the driver that I wasn't at home to receive the parcel. No driver called at my house. DPD clearly make false assurances to companies to get contracts and then, when they find they can't make the promised deliveries (because they hire too few drivers or incompetent drivers), they cancel them and pretend that it was the recipient's fault. Make sure that you complain to the company sending the parcel as, if they get enough complaints, they may change couriers which is the only way DPD will take notice.”

Helpful Report

Posted 2 years ago

“I was expecting a parcel from Samsung to be delivered on Tuesday, 23rd May 2023, between 13.16-14.16 by Mohammad. 2 hours later parcel had not been delivered. Called DPD and was informed that the item had been marked as delivered by the driver, but no picture or proof was available. I pointed out that this was a mistake as I have a Ring doorbell which records if anyone comes near my gate and/or up my front stairs onto my porch. I was told that they would get the driver to contact me. At about 4pm my phone rang for a couple of seconds and hung up before I could answer. I checked voicemail but no message was left. This happened 6 times. I was told that I would have to contact the sender for them to initiate a enquiry into the undelivered parcel. This I have done.”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,251 reviews