Name: DPD
Rating: 1.14

“Luckily you can ban Amazon from using DPD to send to you. Appalling service to our village, many instances of non delivery or incorrect delivery, do not tell truth DPD have a long history of non delivery in our village in South Glos. The Cardiff depot are the problem apparently. You can ban Amazon from using them thankfully, I think I did it over the phone. However yesterday someone tried to use them to deliver an important prescription. We waited in, DPD when they were a stop away said it was delayed in transit. Then the next day even whilst having a safe place specified they said sorry we missed you. We were all here waiting. The doorbell history shows no one rang and we were sat out the front of the house. Appalling service and very frustrating to deal with as its all recorded messages. The only truly dreadful courier there is, all others seem to range from OK to excellent.”

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Posted 2 years ago

“Paid extra to get a delivery on a Saturday. Got my hour time slot for delivery. Following driver on GPS through their app and he's about a mile away when I get a notification "We couldn't deliver to you" and a picture that is 95% black with absolutely no other details. Instantly call customer support who confirm he was about a mile from me and never even got near my road before claiming he couldn't deliver to me. Driver ignores calls from customer support. Customer support claim driver has been sent my details and will redeliver today, he will call me if he can't find my house..... Hours pass and I hear nothing. I call customer support again. Driver has taken my item back to the depot. Thanks for wasting a day and the cost of delivery. The guy literally has one job and cannot do it.”

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Posted 2 years ago

“What an absolute joke!!! Pay good money for VIP named delivery day to guarantee you will be home and get your parcel - then they say it will come tomorrow! Been sat in their depot for a week!”

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Posted 2 years ago

“They failed to deliver my parcel and said to me that they will deliver the next day. The next day their driver who's name is Hling or something went to a wrong address in a different area and updated the app to say I wasn't home. That driver must have 1 brain cell if his lost with the parcel. DPD office then told they will inform the driver to come round again to redeliver but the driver didn't. I needed the parcel and DPD are asking me to collect from my local Matalan!!! Honestly the worst delivery service in the world. Such a horrible service and garbage company!”

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Posted 2 years ago

“Very incompetent and never keep to the one hour delivery time frame , please don’t use them ‘ been expecting a package supposed to be delivered next day ( 3 days now I haven’t gotten it ) I sat my as* home waiting and waiting in vain . Called and kept calling customer service like I didn’t have a Job of my own and they kept saying delivery guy will come . I can’t even recommend .”

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Posted 2 years ago

“I have now had 10, yes I said 10, deliveries/collections failed by DPD. Most recently was today, I paid extra for next day delivery yesterday, before 12 as the person receiving the parcel is leaving for Spain early hours of tomorrow morning. The driver collected the parcel yesterday as booked, the online tracking system updated showing that they had received the parcel and then it went wrong. Recent update states, delivery delay and will be updated in 24 hours. This is NOT good enough, the person receiving this parcel will be in Spain by then. I contacted DPD to establish the issue, only to be informed that they can not help me and to wait 24 hours. I even offered to personally drive to the local depot, collect the parcel myself and deliver it. Only to be informed that I can not do that. I can not collect MY items and deliver them. I have paid for a service from DPD, the service that this company is meant to fulfil and they have once again failed. I will never use DPD again.”

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Posted 2 years ago

“We were in waiting for our delivery, instead of ringing the bell on our front door the driver decided to wander up the back garden path and seemingly just take a photo of the porch and go away again taking our parcel with him. Instead of receiving our parcel we got a stupid "oops we missed you" message. Contacting customer service is a complete joke, the phone number is simply a dead end recorded message and the "chat" is completely ignored. We hope to actually get our parcel today by one of us staying by the front door and one of us stationed in the back garden, we do not have high hopes for receiving our parcel even then. We are disappointed that Vodafone is using such a cowboy organisation to deliver our new router.”

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Posted 2 years ago

“Worst parcel delivery company there is. Avoid as much as possible. Especially in france.”

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Posted 2 years ago

“THE WORSE COMPANY WE HAVE EVER WORKED WITH THE WORSE COMPANY WE HAVE EVER WORKED WITH First, in 2 months' time 2 parcels worth 2500 gbp DISAPPEAR. Sent to Amazon FBA lost on the way NO COMPENSATION Second, Only in May 7 boxes lost. value over 8000 GBP How is that even POSSIBLE???? Parcel Number: 15976855980123*20228 NOT DELIVERED Parcel Number: 15976855980125*20228 NOT DELIVERED Parcel Number: 15976854823732*20221 NOT DELIVERED Parcel Number: 15976854823737*20221 NOT DELIVERED Parcel Number: 15976854823731*20221 NOT DELIVERED These are the parcels which are lost from 12 to 30 MAY All sent to AMAZON FBA All over 15 kg, cosmetic and personal care products mainly WHAT ARE YOU DOING THERE??? Is this a COURIER COMPANY or the BIGGEST THIEFS COMPANY in the UK??????”

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Posted 2 years ago

“DPD claimed to have delivered my parcel and had a photo of delivery. Photo showed my garden at a distance with no parcel in it at all. After months of insults by a staff member, being hung up on, DPD admitting the driver lied and my parcel was lost, 2 years on I am still yet to have a refund, still yet to have a delivery and still yet to have any response from head office and am also being ignored on a resolver case. Worse service of any company!”

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Posted 2 years ago

“Unbelievable bunch of cowboys! So many complaints! Do they have people at the top? Of course, they are lazy, ignorant and probably on holiday somewhere! Even when they email you to choose a delivery option and you choose a local post office, they deliver to a neighbour! WHY! We may not be on good terms with them! Unbelievable how stupid these drivers are! Do they train them to be like this? I would never purchase an item that has DPD as a delivery service.”

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Posted 2 years ago

“Worst delivery company, they claimed to have attempted to deliverd my parcel and said no one was in. Here's the thing people I work from home with CCTV & a RING DOORBELL and their is no trace of ANYONE approaching my front door or the driveway yet they are telling me the driver attended and has a picture of my house which sounds like a GOOGLE EARTH picture as he was never here and and it sounds very likely he went to the wrong address as he is not describing my property and can't tell me the colour of my front door thus is the THIRD time I have purchase goods and DPD can not deliver the items but CLAIM they was here. I WOULD DEFINITELY NOT RECOMMEND USING THIS COMPANY THE WAS LUCKY TO GET ONE STAR”

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Posted 2 years ago

“Yet another example of a tracked parcel still being around a hour and 15 calls from delivery suddenly being replaced by a clearly dishonest claim by the driver that I wasn't at home to receive the parcel. No driver called at my house. DPD clearly make false assurances to companies to get contracts and then, when they find they can't make the promised deliveries (because they hire too few drivers or incompetent drivers), they cancel them and pretend that it was the recipient's fault. Make sure that you complain to the company sending the parcel as, if they get enough complaints, they may change couriers which is the only way DPD will take notice.”

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Posted 2 years ago

“I was expecting a parcel from Samsung to be delivered on Tuesday, 23rd May 2023, between 13.16-14.16 by Mohammad. 2 hours later parcel had not been delivered. Called DPD and was informed that the item had been marked as delivered by the driver, but no picture or proof was available. I pointed out that this was a mistake as I have a Ring doorbell which records if anyone comes near my gate and/or up my front stairs onto my porch. I was told that they would get the driver to contact me. At about 4pm my phone rang for a couple of seconds and hung up before I could answer. I checked voicemail but no message was left. This happened 6 times. I was told that I would have to contact the sender for them to initiate a enquiry into the undelivered parcel. This I have done.”

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Posted 2 years ago

“I'd like to give you ZERO, because my order from IHerb was not delivered by DPD and returned even without calling me. G93909575693810T. The address was right, also it was not the first delivery from IHerb to this address. It's terrible because there were goods that i really needed.”

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Posted 2 years ago

“certainement le service de livraison le plus inefficace et le moins respectueux du client. 10 jours d'attente, un colis toujours pas reçu et aucune explication ni excuse. On reçoit un message indiquant une livraison de telle heure à telle heure, puis un autre en fin de journée indiquant qu'elle n'a pu avoir lieu, puis une autre confirmation, puis une autre annulation. Peut être faut-il poser une année sabbatique pour être à leur disposition quand ils daigneront faire leur travail ???”

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Posted 2 years ago

“I wish I could give 0 stars. Similar experience to others here. I had a parcel schedule for collection by a driver named Mehakdeep. I kept track of where he was in his orders as it was extremely important that I send this parcel off. I refresh my phone from it showing him being on drop off 71 and I am collection 83, to then see ‘this parcel was not able to be collected at this time’ Rescheduled it to the next day and the same driver did the same exact thing. Looked to inquire and take this further to complain and DPD were useless. They told me to go to a drop off point but didn’t provide a code for me to drop it off to. My parcel still hasn’t been collected and this is costing me money on my business. Mehakdeep and the DPD, your company is woeful and embarrassing, sort it out.”

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Posted 2 years ago

“I wish I could give 0 stars. Similar experience to others here. I had a parcel schedule for collection by a driver named Mehakdeep. I kept track of where he was in his orders as it was extremely important that I send this parcel off. I refresh my phone from it showing him being on drop off 71 and I am collection 83, to then see ‘this parcel was not able to be collected at this time’ Rescheduled it to the next day and the same driver did the same exact thing. Looked to inquire and take this further to complain and DPD were useless. They told me to go to a drop off point but didn’t provide a code for me to drop it off to. My parcel still hasn’t been collected and this is costing me money on my business. Mehakdeep and the DPD, your company is woeful and embarrassing, sort it out.”

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Posted 2 years ago

“Two days running DPD failed to turn up, both days said running late, took screen shots saying running I hour late, and we were delivery 79 of 90 yet three minutes later oops sorry we missed you and left a blank picture of where they were supposed to be !! We have security cameras that can prove they were no where near the house Give up use another carrier if you have a chance”

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Posted 2 years ago

“They completly lose my parcel in the shipping process from the Netherlands to Hungary. I shipped 2 boxes at the same time and only one of them make it through.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews