DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,251 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,251 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“My mom had to send me my translated high school diploma and a copy after my original from back home (amongst other things) as I live abroad in Germany right now and DPD lost my documents that had to go to the University I applied to. The tracking page says that the package got delivered but I've been home the whole day (when it was supposed to be delivered - june 30th) and nobody called, nobody rang the intercom, nothing BUT SOMEHOW they got my signature? They forged a digital signature and called it a day. I never got my package and when I called their support with this problem (even if I knew the name of the delivery person) they refused to help me and told me that there's nothing they can do because it got delivered (IT DID NOT ??). Nobody in the building saw anybody or took any packages. The lady on the phone also told me to go to the police and honestly I will because this is THE WORST experience I had with ANY delivery service EVER. I WANT MY DOCUMENTS BACK OR MONEY TO MAKE UP FOR THEIR LOSS!!!!”

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Posted 1 year ago

“So, if you've seen my earlier review you would see that DPD delivered my Beats earpods to the wrong flat nowhere near mine. Today, the driver- Bobby (the barking depot in London) just didn't bother to deliver my goods at all. He marked it as delivered and signed for by "YYYY", with no picture. He's either stolen this parcel or dumped it somewhere. The DPD customer service have notified the Depot to tell the driver to go and collect this and bring it to my address- but I am now expected to sit in all day and wait for him after my initial time slot has gone and they outright refused to give me any idea of a time. The customer service agent genuinely just sounded uncaring and bored. DPD is quite honestly useless and I'm baffled as to why companies continue to use them.”

Helpful Report

Posted 1 year ago

“Would give zero stars if I could. Actually maybe minus 5 stars! Paid extra to have delivered at a specific time we would be in. Travelled back early from a weekend away to meet the parcel as my daughter was excited to receive her first musical instrument. Due to ‘unexpected issues’ they were unable to deliver. I was not notified they would not be delivering and would have been left waiting all after had I not checked the app. Called customer service who refunded the extra I had paid but could not rebook the VIP parcel. UTTERLY USELESS customer service just kept saying I can only have one VIP service per parcel. I hadn’t actually had the VIP service as they had failed the delivery but apparently was not allowed that service again! They then said they would deliver Monday when I will not be in. Customer service just kept repeating same line over and over again. I kept repeating I needed the VIP service as needed to specify a time I would be in as the parcel needed a signature and they kept saying it would be Monday WHEN I CANNOT BE IN!!! When I became agitated (whilst still polite) the customer service person simply hung up. Absolutely disgusting service!! I would recommend using any other delivery service. I’ve had poor service from most but DPD is the absolute worst! No idea when, if ever I will see my parcel!”

Helpful Report

Posted 1 year ago

“They are really dreadful. I've tried repeatedly to tell them where I live but they deliver to random addresses nearby. I have to go on a hunt to find my parcel. I'm sure they pay their drivers nothing (a supposition), so I don't blame the drivers, but the company need to improve. The whole point of a courier is to deliver to the address stated. They do not.”

Helpful Report

Posted 1 year ago

“Parcel was meant to get delivered on Thursday, got a message to say that it was being held at the depot and would be delivered on Friday. I wasn’t going to be in so decided to pay for the vip service (that’s a joke in itself) for a Saturday delivery. I got a message on Saturday morning to say it wouldn’t be delivered due to an unexpected issue in my area. Not happy,I rang them up, first speaking to someone in India who told me someone would ring from the depot. When I got the call I was told the message was automated and meant the item was still at the depot and wouldn’t be delivered that day because all the shutters of the warehouse were down and no more packages were being loaded. She couldn’t give me an explanation as to why. Absolutely diabolical service.”

Helpful Report

Posted 1 year ago

“Tried to deliver my parcel Monday, I was at work. Got a message that would try again Tuesday, so to save them wasting there time as I again would be working, I rang them. It was an automated message saying parcel would be delivered Tuesday!! Charged me £7.00 for the call. So.....I selected v.i.p delivery for Saturday, had to pay extra of course. Saturday today, waited in, just got a message, due to an unexpected problem, your parcel will now be delivered on Monday ffs. This company is diabolical and should be investigated. Total sh●t.”

Helpful Report

Posted 1 year ago

“I wouldn't even give them 1 star if I could. Worst delivery company I have ever dealt with. On two separate occasions now (with expensive items) the driver has not even attempted delivery and left without leaving my items. Both times I had paid for next day delivery. When contacting customer services and finally getting through to someone after waiting over 20 minutes I was hung up on. When calling back and explaining the situation I was then hung up on again. I was given different information each time I spoke to someone. WORST CUSTOMER SERVICE EVER. They also make it really hard to actually speak to a human. They are liars and scammers. They do not value their customers at all and do not deserve to be in business.”

Helpful Report

Posted 1 year ago

“Zero Star Review - Zero is missing above that my option: MANDEÈR a DPD courier from Glasgow is deceptive and extremely unprofessional. He is on cctv delivering my expensive parcel to a wrong address. He then lies that he delivered my parcel to EL yet he never met anyone on the WRONG address. He just dumped my parcel on the ground in the Rain damaging my expensive order. Mandeer then uploaded a picture of the wrong house and on cctv I see him driving past my house to and from the wrong address. After I contacted dpd call centre MANDEÈR removes the photo with the wrong house. He lied about a confirmed delivery and made up a name of the receiver. EL does not exist. On cctv he just dumped the expensive delivery on the WRONG door and took a photo from a locked wrong address with nobody at home and MANDEÈR clocked his working hours YET he did not deliver my parcel. To say I am Angry will be an understatement. I will be escalating the matter and seeking for MANDEÈR to be fired as he surely cannot deliver parcels to the Correct address and he is deceptive. It was raining he just dumped my parcel at the Wrong address and lied that EL got it when he did not meet anyone. He damaged my order and just left it in the rain exposed to theft”

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Posted 1 year ago

“if i could gove zero i would. appalling service paid for next day delivery have now waited 2days for diabetic medication!!! none at home. disgusting that i have to go without till monday!!!today is friday 4days no meds!!!”

Helpful Report

Posted 1 year ago

“worst Company Ever - close up you frustrating people just by existing let alone you can deliver. Stupid no communication”

Helpful Report

Posted 1 year ago

“this is the third time as soon as the reguler driver is off and it starts , all i will say is my house camera picked up the DPD van making a delivery a minutes walk from my home he had to drive past my gate to come out of the culdiesac' then 2 minutes later sorry we missed you. i have had the concrete photo also the road side kerb photo to, i wont bleet on because its the same stories as all yhe other reviews with DPD”

Helpful Report

Posted 1 year ago

“Terrible customer service, waited all day for am expected delivery to be told my package wasn't delivered because I wasn't in?? No one even rang the doorbell or knocked on the door... not the first time this has happened with this company either... would give 0 stars if I could”

Helpful Report

Posted 1 year ago

“Courier never delivered even though I'm at home. No option to contact them to understand what's happening and a photo of a concrete floor is provided as a reason why they didn't deliver. Absolutely dissapointing service and I do not understand why are companies using DPD at all.”

Helpful Report

Posted 1 year ago

“Useless company not the first time I have been at home and they say they’ve called they are liars! Also photo taken of an empty driveway isn’t even mine! Cannot contact them either just keep getting the same useless message!”

Helpful Report

Posted 1 year ago

“the worst delivery service i have ever seen! I had a problem with the delivery right with the SOUTHALL office! the bellman in question took pictures where I live and wrote that I was not at home .... which is absolutely false! later not being able to trace the package, I contacted the company where some incompetent people made me visit various websites where I could solve the problem that they themselves had caused me. and I visited sites for 4 days but in the end no one helped me ..someone said that the package was lost, others that the delivery man would be back and much more! highly discouraged”

Helpful Report

Posted 1 year ago

“Excellent service. Regular updates & parcel tracking. Drivers in our area (Sunderland) are simply the best definitely 5* service”

Helpful Report

Posted 1 year ago

“"Failed Package Delivery Dear jackiebrowne, We regret to inform you that we were unable to deliver your package on the scheduled date. Our delivery personnel made multiple attempts but were unsuccessful. Best regards, The DPD Team" This company is dishonest. Myself and a friend were in all day and I have a ring doorbell and yet these liars say that they made multiple attempts to deliver the parcel. That is profoundly untrue. There is no image of a delivery driver on my ring doorbell recording. I tried phoning. Was told that I could speak to rep. Waited on the phone for about 20 mins. Naturally, nobody answered. This company should no longer be in business. Jackie Browne Romsey, Hampshire.”

Helpful Report

Posted 1 year ago

“Stayed home all day to receive a delivery, got a call at my gate, opened the gate to let the driver in only to then see an email to say “sorry we missed you”… Customer service no help at all. Delivery drivers not wanting to deliver parcels and customer service wanting to do everything except help, great!”

Helpful Report

Posted 1 year ago

“The company's service was extremely disappointing. Initially, I was informed that the parcel would be collected from my home, but the driver never showed up. To my dismay, the status was marked as collected, which was completely false. When I reached out to customer service, they assured me that a new driver would be assigned. However, this never happened, leaving me feeling frustrated and helpless. Despite their earlier promise, the company now informs me that the collection couldn't take place today and insists that I reschedule the order for another day. Moreover, they cannot guarantee that the collection will occur on the next attempt. It appears that it's quite common for customers to wait for days for their parcels to be collected, which is incredibly inconvenient and stressful. Based on my experience, I cannot recommend this company to anyone. I strongly advise paying extra and using a different courier service that can provide reliable and efficient service.”

Helpful Report

Posted 1 year ago

“I waited in all afternoon. The driver texted and said I wasn't in and would come back Monday. I ran outside - no sign of any delivery van. He lied. I paid for today delivery. DPD say they will deliver on Monday - when I won't be here.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,251 reviews