DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,245 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't even give them 1 star if I could. Worst delivery company I have ever dealt with. On two separate occasions now (with expensive items) the driver has not even attempted delivery and left without leaving my items. Both times I had paid for next day delivery. When contacting customer services and finally getting through to someone after waiting over 20 minutes I was hung up on. When calling back and explaining the situation I was then hung up on again. I was given different information each time I spoke to someone. WORST CUSTOMER SERVICE EVER. They also make it really hard to actually speak to a human. They are liars and scammers. They do not value their customers at all and do not deserve to be in business.”

Helpful Report

Posted 1 year ago

“Zero Star Review - Zero is missing above that my option: MANDEÈR a DPD courier from Glasgow is deceptive and extremely unprofessional. He is on cctv delivering my expensive parcel to a wrong address. He then lies that he delivered my parcel to EL yet he never met anyone on the WRONG address. He just dumped my parcel on the ground in the Rain damaging my expensive order. Mandeer then uploaded a picture of the wrong house and on cctv I see him driving past my house to and from the wrong address. After I contacted dpd call centre MANDEÈR removes the photo with the wrong house. He lied about a confirmed delivery and made up a name of the receiver. EL does not exist. On cctv he just dumped the expensive delivery on the WRONG door and took a photo from a locked wrong address with nobody at home and MANDEÈR clocked his working hours YET he did not deliver my parcel. To say I am Angry will be an understatement. I will be escalating the matter and seeking for MANDEÈR to be fired as he surely cannot deliver parcels to the Correct address and he is deceptive. It was raining he just dumped my parcel at the Wrong address and lied that EL got it when he did not meet anyone. He damaged my order and just left it in the rain exposed to theft”

Helpful Report

Posted 1 year ago

“if i could gove zero i would. appalling service paid for next day delivery have now waited 2days for diabetic medication!!! none at home. disgusting that i have to go without till monday!!!today is friday 4days no meds!!!”

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Posted 1 year ago

“worst Company Ever - close up you frustrating people just by existing let alone you can deliver. Stupid no communication”

Helpful Report

Posted 1 year ago

“this is the third time as soon as the reguler driver is off and it starts , all i will say is my house camera picked up the DPD van making a delivery a minutes walk from my home he had to drive past my gate to come out of the culdiesac' then 2 minutes later sorry we missed you. i have had the concrete photo also the road side kerb photo to, i wont bleet on because its the same stories as all yhe other reviews with DPD”

Helpful Report

Posted 1 year ago

“Terrible customer service, waited all day for am expected delivery to be told my package wasn't delivered because I wasn't in?? No one even rang the doorbell or knocked on the door... not the first time this has happened with this company either... would give 0 stars if I could”

Helpful Report

Posted 1 year ago

“Courier never delivered even though I'm at home. No option to contact them to understand what's happening and a photo of a concrete floor is provided as a reason why they didn't deliver. Absolutely dissapointing service and I do not understand why are companies using DPD at all.”

Helpful Report

Posted 1 year ago

“Useless company not the first time I have been at home and they say they’ve called they are liars! Also photo taken of an empty driveway isn’t even mine! Cannot contact them either just keep getting the same useless message!”

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Posted 1 year ago

“the worst delivery service i have ever seen! I had a problem with the delivery right with the SOUTHALL office! the bellman in question took pictures where I live and wrote that I was not at home .... which is absolutely false! later not being able to trace the package, I contacted the company where some incompetent people made me visit various websites where I could solve the problem that they themselves had caused me. and I visited sites for 4 days but in the end no one helped me ..someone said that the package was lost, others that the delivery man would be back and much more! highly discouraged”

Helpful Report

Posted 1 year ago

“Excellent service. Regular updates & parcel tracking. Drivers in our area (Sunderland) are simply the best definitely 5* service”

Helpful Report

Posted 1 year ago

“"Failed Package Delivery Dear jackiebrowne, We regret to inform you that we were unable to deliver your package on the scheduled date. Our delivery personnel made multiple attempts but were unsuccessful. Best regards, The DPD Team" This company is dishonest. Myself and a friend were in all day and I have a ring doorbell and yet these liars say that they made multiple attempts to deliver the parcel. That is profoundly untrue. There is no image of a delivery driver on my ring doorbell recording. I tried phoning. Was told that I could speak to rep. Waited on the phone for about 20 mins. Naturally, nobody answered. This company should no longer be in business. Jackie Browne Romsey, Hampshire.”

Helpful Report

Posted 1 year ago

“Stayed home all day to receive a delivery, got a call at my gate, opened the gate to let the driver in only to then see an email to say “sorry we missed you”… Customer service no help at all. Delivery drivers not wanting to deliver parcels and customer service wanting to do everything except help, great!”

Helpful Report

Posted 1 year ago

“The company's service was extremely disappointing. Initially, I was informed that the parcel would be collected from my home, but the driver never showed up. To my dismay, the status was marked as collected, which was completely false. When I reached out to customer service, they assured me that a new driver would be assigned. However, this never happened, leaving me feeling frustrated and helpless. Despite their earlier promise, the company now informs me that the collection couldn't take place today and insists that I reschedule the order for another day. Moreover, they cannot guarantee that the collection will occur on the next attempt. It appears that it's quite common for customers to wait for days for their parcels to be collected, which is incredibly inconvenient and stressful. Based on my experience, I cannot recommend this company to anyone. I strongly advise paying extra and using a different courier service that can provide reliable and efficient service.”

Helpful Report

Posted 1 year ago

“I waited in all afternoon. The driver texted and said I wasn't in and would come back Monday. I ran outside - no sign of any delivery van. He lied. I paid for today delivery. DPD say they will deliver on Monday - when I won't be here.”

Helpful Report

Posted 1 year ago

“They decide when they want to deliver. Changes are difficult. Whem they phone, we have to answer at that moment; response to SMS they don´t do it...”

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Posted 1 year ago

“In one month and a half I have experienced only bad things with this company. Literally looking at the drivers how they approach the door without knocking and ignoring a big A4 paper on the door that has my phone number as well. Had to spend £6 to call them and make a complain to have my order dropped at a local store and pick it up myself after paying for next day delivery. Just sent a parcel yesterday to a friend and the driver said he couldn't find his adress. He got an email saying his parcel was dropped to a local store, when my friend went there, no parcel was delivered. He later gets another email saying that as per requested, his parcel will be delivered the next day to his address. This company it's a total joke, I wouldn't recommend it to anyone. It's a waste of time and money. When I've called and complained about the driver not even knocking at the door, I was told there is a picture with the front door and my reply was, does a picture proves he knocked? I was looking at him, he did not touched my door, he was there and he left.”

Helpful Report

Posted 1 year ago

“Total liars as you know. Lost a days pay,.waited In all day,.said they attempted to deliver and they didn't. Called customer service who said the GPS didn't come nowhere near my Property atall, so why tell lies??? Please answer me that?. Ruined all my.plans and cost me money. Will never deal with this company again. Not the first time this have happened”

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Posted 1 year ago

“waiting on a delivery never bothered to attempt to deliver just said no one there to sign for it...lies....i have to now go get the package i paid to get to delivered. 2nd time iv had something sent by dpd same thing again. il be checking which courier is being used next time i buy something if its dpd il be buying elsewhere. shambles of a company.”

Helpful Report

Posted 1 year ago

“Rubbish delivery driver never rings the doorbell and I live 2 flights up if I manage to hear the van I run downstairs and he’s gone they do not wait 2 minutes don’t even deserve 1 star had a day off work for this delivery as it was important”

Helpful Report

Posted 1 year ago

“Unreliable, useless, stupid... I miss words to qualify DPD. Impossible to get sound information about my parcel delivery (the guy on the phone will say something different from the website, calling the day after an another guy will say something else...). Run away if you can.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,245 reviews