DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,361 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said they tried to deliver on 2 separate days with photos taken outside my building saying they could not deliver they never rung my buzzer and were to lazy to press trades now I have to wait and see if they deliver my parcel again”

Helpful Report

Posted 2 years ago

“Told lies about delivery”

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Posted 2 years ago

“These people are dishonest and full of lies. Their drivers skip some deliveries and tell lies on the DPD website. The driver was supposed to deliver my parcel today. He was 4 stops away then suddenly i received this message saying "Sorry, we missed you. Your driver JAGJIT won't be back today but we'll be back Mon 10 July with your parcel" ! Very funny. He did not even bother to call me ! The driver did not come close to my house. He took a photo of a different address while he was driving at somewhere else just to say no one was in when I was outside waiting for it. They make fool of us. We have CCTV. See att. photos. This is becoming quite common by DPD drivers. He took it for grant because i did not mention a safe place or neighbour to leave my parcel. I DO NOT RECOMMEND DPD. IF YOU ARE A COMPANY DO NOT USE THESE DISHONEST PEOPLE AS YOUR COURIER. THEY WILL DAMAGE YOUR RATINGS !”

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Posted 2 years ago

“I was gone waiting, Keyshia sat in the window with a coffee ready for the fpd driver Tyler, and the driver didn't even attempt delivery and just took the parcel to millets, a shop in a town a few miles away from me. Dpd roche depot in Cornwall. Disgusting service. Don't have Sunday deliveries if your drivers are too lazy to even attempt delivery. I've previously refused permission for my parcels to be dropped off else where as this has happened before, yet it still happens.”

Helpful Report

Posted 2 years ago

“Yesterday I was waiting for a parcel and I was at home while received the message they missed me while the driver never showed up , the next day I left a note for safe place and also I waited outside just to make sure I’ll get my delivery, while I was waiting outside received the message that day missed me again… driver never showed up second day in a row and left a picture on dpd app of some random house that’s not even on my street , absolute time wasting company, I’ll do my best to avoid this company and I’ll give them 1 star everywhere I can so maybe dpd finally will do something about it as the customer service are useless, drivers 100% doing that on purpose to earn more money for delivering same parcel 2 or 3 times or just to go home earlier, I read dpd complaints and basically all the people complaining about is exact the same thing …. And of course that’s like third time it happened …”

Helpful Report

Posted 2 years ago

“The horrendous delivery company in the Exeter Area! Paid for the weekend delivery of new mobile phone, because I work (or am driving to and from) between 07:30 and 17:45 weekdays. It all started around three weeks ago. They cancelled the delivery 'Due to technical issues' on the Sunday, just after 11:00. I missed a Saturday gathering of the family for no good reason. I even avoided mowing the lawn, we've all seen the ad where the blokes in the bath and the dlivery company came. So working the odds, I organised that the mobile company arranged delivery on Saturday. Surely it would not happen again! Oh, yes it did! This time it was 'unforeseen circumstances'. I was fuming, as I had 'blown' my Saturday and a dinner date with a family member. I called the mobile company, who have a policy of 'no pick up from the depot' and they applied pressure. The Exeter office of DPD called - 01392 891871 - 'They were going to get the driver to deliver yesterday (08/07/23). No delivery!”

Helpful Report

Posted 2 years ago

“Said they tried to deliver twice but I have three cameras saying they didn’t even drive past the house yet alone come to the door And now they want me to pay extra to re-deliver the same package they didn’t deliver”

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Posted 2 years ago

“Such a worse customer service . Don’t trust - delivery drivers are number 1 liers .”

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Posted 2 years ago

“Driver doesn't go to the right door, doesn't call the phone or intercom. I am taking time off work so I can be in and the driver just comes to the street where the delivery address is, takes a photo and leaves. WORST DELIVERY SERVICE EVER!”

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Posted 2 years ago

“Dpd delivery service are absolutely rubbish. The delivery drivers are very lazy putting sorry we missed you you have been waiting all day for your packages and you receive this message sorry we missed you. Angry this isn't the first time this these lot have done this rubbish to me. Absolutely rubbish I don't know why they bother delivering packages absolutely useless.”

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Posted 2 years ago

“Another failed DPD delivery, but spoke to driver! Ordered from Amazon, so should be less of a delivery problem? Nope, they gave it to DPD. Get my time slot. Set up observation post and wait. White van arrives. Out pops a driver in red shirt. I wait for buzzer. Driver delivering to another flat so time for me to leave flat and walk to van. Eventually he comes back. I ask where my parcel is. He says, are you number such and such. I say yes. He says the other driver has it! I return to my flat, and soon the delivery slot expires, but I did receive a failed delivery notification, so that's all right then.”

Helpful Report

Posted 2 years ago

“I am very aware of how shockingly bad this company is as unfortunately somewhere I order from keeps using them. Over the last six months, they have successfully delivered to my address on only 2 occasions. I wait outside for them, have done everything possible to make the delivery as easy as possible for them. But its impossible to deliver to an address when you don't even go near it. I would suggest that a lot of the issue is that drivers are paid per parcel so will purposely say they missed you to collect extra payment for the same parcel. Customer service is pointless as they can't and won't do anything. It doesn't matter how many complaints you make, nothing changes. The drivers are so cocky they sent photos of random places as their supposed attempt to deliver. This week I got a photo of the back of Coventry Market, I can confirm I do not live at the back of the market 🙄🙈”

Helpful Report

Posted 2 years ago

“Must be the worst delivery company in the UK. Wait all day by the door only to get a text message stating failled delivery!!!. Door wasn't knocked? Dog didn't bark. No card through door. Then they go to wrong address. They then fail to deliver to safe place. Absolutely useless every single gle time.”

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Posted 2 years ago

“Terrible. Liars. Waited for driver on 2 different days to collect a faulty product but on both occasions the 'options' link stated they had been advised ..package not ready for collection when driver arrived... thing is, the driver NEVER arrived!!”

Helpful Report

Posted 2 years ago

“Dpd was responsible for delivering my phone replacement from o2 insurance. Running a small business and being without a phone for 2 days had already put heighten stress levels through my body and then this happened, one of the worst experience of my life. As you only get your 1 hour time slot after 11am, I chose to get the phone delivered to my office address. At 10.20am dpd sent me a message saying my phone would be delivered at 1660-17.30 bit annoying as If I knew it would have been this time I would have got it delivered to my home. At 18.00 dpd sent me a message saying the parcel was going to be late but still be delivered this evening. Desperate to not go through another working day without a phone I decided to wait at the office but had to re arrange plans as my wife was working a night shift as a paramedic, so we arrange child care so I could stay at the office to receive the replacement phone, 19.00 came still no phone but dpd insisted the parcel would be delivered, 20.00, 21.00 still no phone, it got to 22.00 and I gave up, just before leaving the office I check dpd website and it still stated the parcel would be delivered today but the driver was running late. I missed an evening with my family, I missed reading my daughter there bed time stories and you could not even care enough to send me a message saying it would not be delivered. This is appalling behaviour from a company that's so called established, professional organisation. Organised is far from what they are. Think it would be good to keep clients up to date if your so far off your time keeping, i would suggest to under promise and over deliver.”

Helpful Report

Posted 2 years ago

“Driver put down as 'missed' even though the driver never knocked and i think they never turned up either”

Helpful Report

Posted 2 years ago

“Worst service ever they are liars. Skipped my work and waited all day for the delivery. The driver did not came at all, didn't ring the bell and updated the status on App that customer was not available to sign and missed the delivery. Seriously? Their apps chatbox doesn't work, the call on helpline is automated and doesn't connect to any representative. Worst service ever. A customer can't contact anyone about Driver's negligence and have to waste another just yo wait for them and then pass by without ringing the bell.”

Helpful Report

Posted 2 years ago

“For the 2nd day no one showed up, although driver claimed he had. It’s good that he told me I wasn’t home, as it looked like my home. I’m a contractor and if I don’t work I don’t get paid. 2 days without pay. Today I spend the time slot given sitting by the entrance to the flats. No DPD came into the car park. Funnily it’s the same driver, one Khuram.”

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Posted 2 years ago

“This company should be closed down immediately. How this review site can have a 1.3 rating, which effectively means not fit for purpose, and Tustpilot reviews are generally positive, I do not comprehend. All I know is my experience is similar to the other 4,000 others on this site. Beyond belief that they are still operating.”

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Posted 2 years ago

“My experience is very consistent with all the other 1 star reviews listed here. Package not delivered on the day it was supposed to, then stays with the depot for a week, I'm calling the customer service every day multiple times, then after a week it apparently gets escalated to a depot manager, still no progress, blah blah blah. Could go on like this.”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,361 reviews