DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,260 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,260 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

Aleksandar

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am never going to use dpd anymore they have lost both of my Parcels they not helping in anyway it's a joke as the parcels where for my kids they deliver to the wrong address you ask for help and they say go back to the sender”

Helpful Report

Posted 11 months ago

“Horrible service. They didn’t even deliver the parcel 📦. They sent 2 messages saying that it will deliver but never turned up . They didn’t even leave a note and they said nobody was at home while we were at home . Really bad Service .”

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Posted 11 months ago

“Das ist kein post , ich suche seit 2 tage meine paket , ich könnte schneller bei die laden meine sachen kaufen als mit die post”

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Posted 11 months ago

“Dpd ist das letzte. Jedes einzelne Mal, kommt der Fahrer garnicht zu uns und gibt einfach ein, dass wir nicht zu Hause sind. Woher weiß ich das? Ich bin den ganzen Tag zu Hause und sehe auf der Trackingkarte wo er ist. Ich checke ab jetzt jedes Mal ob, eine Firma mit DPD versendet und dann bestelle ich woanders.”

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Posted 11 months ago

“Utter joke. They claim they “tried” to deliver - show a picture of an alleyway not our house, which is clearly numbered and video cameras confirm there was no attempted delivery so they are also liars. The help is via an AI bot which is if of no use. Would give zero stars if I could”

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Posted 11 months ago

“Useless. The driver simply did not knock on my door - I paid for next day delivery, have been home all day, with my dog who barks at the door if he hears anything at all. Rude representative on the phone when I tried to get assistance, but ultimately unwilling to do anything realistic to resolve the issue their driver caused.”

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Posted 11 months ago

“Dpd customer service is worst the English representative spoke to us extremely rudely please do not take from dpd they don’t know how to talk to customers”

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Posted 11 months ago

“Terrible client service, irresponsible drivers that do not put any effort in collecting the packages”

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Posted 11 months ago

“I ordered a new phone as the screen on my previous device has broken and gone blank. The driver arrives with the new phone and told me I needed the pin they've text me before they will give me the order. Round we go in circles with me explaining my phone is broken etc. The driver told me to contact Vodafone to get the pin and promised to return in an hour and a half to see if i have the pin. I spent all the time chasing Vodafone for the pin and then the driver didn't bother returning. So not only did I waste most of the day waiting in for the initial delivery, I then wasted almost 2 hours extra waiting for him to return, which never happened.”

Helpful Report

Posted 11 months ago

“Shower of sh T saying driver missed me didn't even turn up stayed in all day for parcel absolute total shower from top management to the idiots on the road avoid using don't waste your money use a reputable firm not these cowboy out fit”

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Posted 11 months ago

“dpd driver illegal blocked the road, when I asked him to move he abused me. There was plenty of room for him to park legally, but apparently it was my fault.”

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Posted 11 months ago

“Driver is lazy and didn’t bother reading his instructions and ignored my parcel for pick up”

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Posted 11 months ago

“My items were apparently delivered, however IF they were, they were delivered to the wrong address. No picture proof of delivery was taken and the delivery info on tracking claimed it was ''left in designated safe place'' - this was not the case. Customer service is awful. I eventually managed to speak to someone on the phone (as I couldn't even get into online chat since my ''item was delivered'' it would not let me get to the next page to enter chat) I tried to call several times, waiting on the line only to hear the phone was clearly being picked up/answered and then put down before anyone spoke. The lady I eventually got started off ok but soon became quite narky to the point of rudeness when she insisted my detail did not match... when telling her I couldn't understand why they could not be matching, basically it was impossible she just kept butting in saying ''your details dont match'' ''your details dont match'' on repeat! ..... after repeating it for the 5th or 6th time loudly and very very slowly, apparently it was now ''fine'' I can only assume she had misheard me and this was what ''did not match'' (no apology for the narky tone she had with me...... obviously) Eventually she announced since it was delivered there was nothing she could do as she didnt know where the driver left it. I understand that she herself is not going to know where the driver left it but had expected that an investigation could be opened. I was told the seller would have to phone. I even explained that I wasn't bothered about the items not turning up... Its the fact the driver who has delivered them to the wrong house clearly thinks he has left it in the right place so it is highly likely to happen again, I got the impression she didnt understand why/or maybe just didn't care that it could happen again if we could not correct the driver. In all, both delivery and customer service are pathetic”

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Posted 11 months ago

“All other companies give you 8 workdays to collect the parcel from the pickup station. And the parcel arrived late during a holiday trip that is longer than the 4 days dpd give you.”

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Posted 11 months ago

“The worst delivery company ever The worst delivery company ever, ever delivery company finds my address yet DPD don't seem able to read number or letter, I made a complaint last time and now I think they deliberately miss out my delivery now as I watched the van slow down out side for 2 seconds then dribble away, no attempt what so ever, DPD are a joke”

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Posted 11 months ago

“TODAY 6/7/2024 Never have i experienced such a RUDE dpd delivery Driver , that told me he did not have time to hang around while I got him the pin digit. Experience was unbelievably shocking, he threw the card at me landing on the doorway Floor explaining go pick it up or arrange re deliver I don't know what he was saying. Totally unexceptable behaviour.”

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Posted 11 months ago

“AVOID!!!!! They lack responsibility and accountability. Customer service is very poor. They lost my certificate and didn't even apologise. Sad really....”

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Posted 11 months ago

“Driver failed to deliver, took a photo of a sign and failed to read it properly. Filled out redelivery form and driver still sent back yo sender which has happened on numerous occasions. Phone customer services: told they would redeliver as i requested. They lied. Phone again and nothing they can fo. All in all an utterly incompetent firm with useless staff”

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Posted 11 months ago

“The driver dumped my parcel at the bins of a complex of flats. There is Evan a picture of the entrance to my flat and a safe place, but I was in.”

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Posted 11 months ago

“Waited for parcel to arrive and can see on the app tracking that the driver had arrived into the estate, but left with no attempts to deliver the parcel or call me. When I called customer support for assistance, they only said to call them again tomorrow. However, the customer support assistant Onezwa was very unhelpful, and half way through the call she started speaking to her family in another language whilst I was still connected for 5 minutes (she did not mute the phone so I could hear everything), and offered no apologies for this, only saying she had system issues as an excuse. Extremely poor experience and I will avoid selecting this company to deliver all my parcels in the future.”

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Posted 11 months ago

DPD is rated 1.1 based on 5,260 reviews