DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst company to deal with. Waited 2 weeks to be told they had returned my parcel. Didn’t even leave a card to say they had called. Rang and spoke to a very rude man! Wouldn’t recommend at all!!”

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Posted 7 years ago

“Deliveries delivered to wrong house (driver unaware it was wrong) Left in middle of street on a busy city road (with concierge sat inside the door !!!”

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Posted 7 years ago

“Sick to death of keep receiving messages of “how was your experience today” this happens after every delivery every other day”

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Posted 7 years ago

“DPD - literally the worst company I've ever dealt with - so bad I actually made a blog about it dpdcomplaint.blogspot.co.uk/ which contains transcripts of all of my dealings with DPD. DPD don't know how to deliver a parcel!”

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Posted 7 years ago

“Absolute rubbish. Did not deliver my parcel on the day they said they would and then when I called them the next day they said it would be delivered later. It never did! Avoid DPD. Had to wait over 20 mins to speak to customer service on phone!”

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Posted 7 years ago

“AVOID this company. AVOID this company. AVOID this company. AVOID this company. AVOID this company. AVOID this company. Absolutely useless and full of lies. Two days trying to receive a parcel and everyday is a different lie. Now, "The order could not be delivered at 16.36pm due to the lift not working". The building has 4 lifts!! All working. Mental!!! Absolutely ridiculous.”

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Posted 7 years ago

“Village idiot drivers! Village idiot drivers!! DPD have a great tracking service which notifies you via email when packet is on its way, which also allows you to designate a safe place if you are out. I requested to leave item in shed, we have cctv onsite too and are in the middle of nowhere anyway so quite safe. This was confirmed in return email. Packet was only vitamin pills so no value. We also have a sign on front door that states DO NOT DELIVER POST TO NEIGHBOURS. Village idiot driver left packet with nutty neighbours!!! sigh. I shall now be making a complaint to the company who sent the goods and wont be using any company who uses DPD again. Idiots.”

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Posted 7 years ago

“Awful. I had more parcels to send with them, and if you're thinking about that for your own sake don't do it. I will save you from lost money.”

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Posted 7 years ago

“Thieves! My parcel got missing from their depot and they said theres is nothing to be done! No real people to talk with. Just stupid online system and an automatic telephone and email responses. £200 worth items now are bonus for their employees. Thank you DPD!”

Helpful Report

Posted 7 years ago

“This is the 2 times, I have such bad experience with DPD UK in just 3 months. During 20 working days, DPD did 2 times parcel searchs, 3 times wrong depot located, 3 times returned to sorting hub, 3 times pre 12 priority requests and absolutely no delivery attempt at all! Customer service always give me answer tomorrow and sorry for the delay and eventually, the item lost!”

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Posted 7 years ago

“The worst company ever!! To speak with someone from customer service, you need to wait at least 1 hour and than pay for phone bill £20 more !!!”

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Posted 7 years ago

“Appalling service. One excuse after another for non delivery. My parcel still hasn't arrived.”

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Posted 7 years ago

“DPD supposedly have tried to delivery it today, but the driver didn’t even attempt to get into the building or tried to find the reception. And this is what they say: "We just tried to deliver your parcel from printing, however, there was no one available to sign for the order at the address" Mad!”

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Posted 7 years ago

“The driver didn't even try to deliver my parcel. Been unable to get hold of any information about it and left on hold! Still waiting.”

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Posted 7 years ago

“photo of wrong house - wrong street. Guy was close but no cigar”

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Posted 7 years ago

“Driver not showing but still daring to say I wasnt home . No card left neither . Please avoid at all cost”

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Posted 7 years ago

“Absolute joke. Arranged for a redelivery, never showed up. Arranged for a redelivery a second time, again no-show. Tried to contact them, and after multiple tries and extremely long wait times I was simply told that they must have lost the package, and will NOT be compensating me / refunding my costs in any way. One of the worst carriers I've encountered.”

Helpful Report

Posted 7 years ago

“Terrible, terrible customer service; didn't turn up on two separate occasions, delayed delivery by a week - chased them for an update a week later to be told they've lost my package, terrible excuse for a company... AVOID AT ALL COSTS”

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Posted 7 years ago

“They ‘lost’ my parcel at the local depot, yeah right.”

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Posted 7 years ago

“Literally Everything”

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Posted 7 years ago

DPD is rated 1.1 based on 5,373 reviews