DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,219 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,219 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said was out for delivery today , but nothing !!! No call no sms , NOtHINg”

Helpful Report

Posted 11 months ago

“Said parcel was coming Saturday! Then coming Sunday!! Then coming Monday which I took a day off work for to be in!!! Wasted my whole weekend waiting for a parcel which was lost but no body told me that!!! Obviously Saturday they knew this that’s why it wasn’t delivered!! Tell the customer the truth instead of wasting our time!!! I had to call my parcel (phone ) company to find out what was going on!! They had to contact dpd to be told they had lost it!!!”

Helpful Report

Posted 11 months ago

“Don’t listen to feedback from numerous earlier failed deliveries, don’t even bother to ring the doorbell anymore and just leave the parcels on next door’s drive. Try to contact them and the don’t want to know - only open office hours? Don’t use them.”

Helpful Report

Posted 11 months ago

“Lied and said they tried to deliver. Then when they did try two days later didn’t tell me. So I wasn’t in. Then they just sent product back to seller. Great service mugs”

Helpful Report

Posted 11 months ago

“Waited in for delivery, knock at the door answered straight away but by the time I got to the door 1 minute at the most driver had posted a card through my door and drove off with my parcel. Not happy at all. Very poor service”

Helpful Report

Posted 11 months ago

“I was informed my parcel would be delivered today 07/06/24 between 15.15/1545. I have received a text message to say sorry you were not home. Please be advised I was home. I have now had to rearrange another delivery!! This is unacceptable and not honest.”

Helpful Report

Posted 11 months ago

“i received an email with a pin for delivery driver..i wait all day in my house for this parcel and after my delivery time 10.50 to 11.50 is gone i check the email again and show me - Sorry, your parcel could not be delivered as the receiver could not provide a valid PIN code at 11:18 - which is a big lie,because i was home all day long..stay away from DPD..!”

Helpful Report

Posted 11 months ago

“Left my parcel on the front of my door in full view so my parcel got taken I live on a busy main road rang customer service to be put through to one women who I could hardly understand and was rude and who put the phone down, rude customer service and bad delivery service”

Helpful Report

Posted 11 months ago

“No delivery of parcel two days on the trot,waited in all day on both days,driver never showed up,message can through saying"we missed you",this happens on a regular basis.Very poor service, going to start ordering from companies who don't use DPD.”

Helpful Report

Posted 11 months ago

“Again, the email from DPD saying "delivery attempted" It wasn't. Tomorrow I am expecting DPD to deliver 3 months worth of frozen dog food. Last time the dog food was left it in the middle of a country lane, a mile from my house, not near any houses, but thankfully found by our local postman & dropped off. How one earth do you contact DPD about anything?”

Helpful Report

Posted 11 months ago

“Waited in all day, as delivery time approached kept checking the app every minute or so to refresh the van location. It jumped from 'four stops away' to 'sorry we missed you' and a photo of the front door. If I had known the parcel would be shipped by DPD I would have made the purchase through someone else.”

Helpful Report

Posted 11 months ago

“Avoid DPD for collection services, they don't guarantee to even collect and use 'at driver discretion' policy for what they will and won't accept when they arrive so basically the perfect excuse to not show up or even attempt collections. AVOID”

Helpful Report

Posted 11 months ago

“The driver didn’t even attempt to deliver, he took a photo of the floor and pretended to attempt a delivery.”

Helpful Report

Posted 11 months ago

“I am extremely disappointed with DPD's service. For two weeks, they have failed to deliver my essential medication despite my efforts to be home for each delivery attempt. On a Sunday, I received a time slot of 9:17 - 10:17 am, but at 9:18 am, I was notified that the delivery failed without any attempt to contact me. After a 30-minute call, I was promised a redelivery between 2:30 - 3:30 pm, yet at 1:30 pm, I was informed I had missed the delivery again due to the driver arriving early. This ongoing incompetence and lack of communication have caused significant stress and inconvenience, as I still do not have my medication. DPD's service is utterly unacceptable.”

Helpful Report

Posted 11 months ago

“Said parcel was delivered to neighbour even sent a photo of their house however had the wrong name on the notification. Neighbour confirmed they did not have it. Called their customer service what a joke absolutely no help what so ever. How can a delivery company have no responsibility for their incompetent drivers.”

Helpful Report

Posted 11 months ago

“Showed up and then I watched them get back in the van and mark it as ‘nothing to collect’”

Helpful Report

Posted 11 months ago

“Got message to say driver couldn't deliver parcel as no reply. Sent me a great picture of someone else's front door! Trying to speak to a human being at DPD virtually impossible. I have changed my delivery to a parcel shop: a bit annoyed as I had paid for next day delivery. 1 star is being generous.”

Helpful Report

Posted 11 months ago

“Parcel to be delivered to our first floor flat arrived on time although the last DPD driver got my wife to come and collect says not allowed in building this time right to the door they use other drivers names saying they deliver the parcels rather confusing.”

Helpful Report

Posted 11 months ago

“Our driver is a nightmare. He's rude abupt aggressive and threatening. Now won't even pick our parcels from depo and dpd do absolutely nothing about it. This includes medical equipment for a child. Customer service lass on phone was a joke shouting at me because couldn't give me a contact for someone who could escalate the complaint could only send an email to depo what a joke. Finally online chat after 8 complaints within 4 week span. My neighbour forced to take delivery so driver didn't have to go back to depo. Her husband was then forced on another incident to open our door as his wife has a key! And they didn't have space to take 23 boxes. They have dumped boxes all over my drive and drove off to be honest the whole company is a farce”

Helpful Report

Posted 11 months ago

“Got my hour window time for delivery, check updates to see where delivery is to see the driver had been but no one was in. Called centre to explain what happened and driver went it wrong address, they will call driver and he’ll come back around. 3 hours later no updates call centre back to be told driver has finished for day and I have to wait to next day for delivery. No doubt it won’t be delivered then either.”

Helpful Report

Posted 11 months ago

DPD is rated 1.1 based on 5,219 reviews