DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,219 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,219 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD are RUBBISH. They use drivers who can't understand English, their drivers write their own consignees' names, parcels are not left at the address written on the parcel and they generally couldn't give a damn. Whilst a seller on ebay may have a 5 star reputation, they are being let down by this awful company and when you ring DPD to complain about a third rate, couldn't care less attitude service, they try to justify it!!!! The best thing ebay sellers can do is boycot them if nothing other than to save their good reputation”

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Posted 11 months ago

“I had a txt telling me my parcel (two wall units from ikea) were going to be delivered to my local pick up point tomorrow? I paid for nxt day delivery to my address! How on earth can a disabled pensioner get two flat pack wall units into a tiny car!!! Ikea confirmed I'd booked home delivery but I can't e enough get hold of dpd directly...its beggars belief...how on earth is this company still operating, the ceo's and share holders should be prosecuted....its criminal”

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Posted 11 months ago

“Three people and a dog in the house at and the time of alleged delivery and they have to redeliver. Absolute joke.”

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Posted 11 months ago

“Once again this awful company went to the wrong house. Half a mile away. No where near our post code. We have had so many bad experiences with this company. They are an absolute joke. Can't contact a human to discuss. Avoid them at all costs.”

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Posted 11 months ago

“Parcel to be delivered to our first floor flat the courier Jagjeet insisted my 70+ wife who is having a knee operation in two days came and collected the parcel as dpd do not allow him to enter the building all other couriers deliver to the door do they leave it roadside I think LAZY.”

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Posted 11 months ago

“ZERO as usual. Driver took photo of another building,saying tried to deliver. Disgusting…if you don’t want to do your job leave it for some one who would and wants to work .Driver Gurkamal(very British name)…. I paid for next day deliver,son will be gutted as it was his gift.Thank you very much again for the horrible experience DPD.Your drivers are a disgrace. 1550 3063 362 880”

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Posted 11 months ago

“same as all the other comments,item supposed to be deliverd,between,2.17pm and 3.17pm,was in our front garden working,when,dpd van,shot by,at 50mph,at about 3.00pm,we then got a e.mail,tried to deliver parcel,no one in,total joke ,what a dodgy bunch,trading standards should be informed,got in touch with customer service,waste of time,no one gives a toss.dpd=waste of space,DO NOT USE THIS COMPANY.”

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Posted 11 months ago

“I have not recieved my parcel, they delivered it to someone else,at the wrong address on 23 may 2024”

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Posted 11 months ago

“Absolutely Joke of a company. They have never successfully delivered me a parcel to my flat. I have been unfortunate enough to have 3 parcels 'delivered' by them in the last 2 years. They give me a delivery window, a shoddy tracking page which doesn't change all day and tell me the driver will perpetually 'be there soon' or some nonsense. I wait in the flat all day and get no call, knock on the door or bell. I then get a 'sorry we missed you'. This happens 2 days in a row. I then get a notification from them that my parcel has been delivered to my local address collection point. 2 out of three times I have gone to collect the same day and the parcel isn't even there!? I don't understand how they are still in business when they work so badly? I'm quite a chill person but they have wasted hours of my left and caused me so much anxiety and frustration. I am really sick of them.”

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Posted 11 months ago

“Worst company! Item was supposed to be delivered yesterday waited in all day and no attempt by them. waited in all day today, the driver pulled up outside did not get out the van and just drove off! Customer service is a load of rubbish too!”

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Posted 11 months ago

“UP YOURS DPD! WHO DO YOU THINK YOU ARE HOLDING MY PARCELS AND TELLING ME TO CONTACT THE SENDER SAYING THAT ALL THOSE MANY PARCELS ARE NOT TO DO WITH YOU! STUPID TROLLOPE OF A WEIRDO WON TON WOMAN! AND SAYING HOW MY TRACKING NUMBER IS NOT A TRACKING NUMBER! GET BENT! AND NOW CHARGING ME & 2 POUND TO PICK IT UP WHEN I SAID TO DELIVER IT TO MY HOME! PFFT WHAMP! BS! 👊 👇 🖕 🐀 🐍 👿 🔫 🗡 🐽 🐓 🐖 🍄 🐸 🔥 💩 🗡️”

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Posted 11 months ago

“Yes the comment Rabi left summed DPD up. I get deliveries monthly and the instruction's on my app is to leave at my door. But not last Wed he rapped the door and disappeared and left no parcel. I rang Maidstone and SHE thought she was going to bully me to say the sender stated it cant be left at your doir only a shop and he had left it at premier store Ive been getting this delivery monthly and she was feeding wrong information told me the sender is only one that can remove the shop I rang the sender who said she never do e anything or cant change my instruction then after long fight DPD came up with its new project “Cant wait “more like stop interfering in my app A year ago they all of a sudden kept leaving heavy boxes of mine at morrisons its always a fight to get an answer they have 1 word answer i eventually demanded manager to ring me he have me his number in case anything happened again or ask for him or 2 other staff it was a FALSE number he gave dial it and its dead line pathetic the worst DHL would show them up See when you get a text saying driver cant find your address yet you look at your app and see the same driver has been before thats what you call thick”

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Posted 11 months ago

“Parcel due today, was at home, driver did not knock. Just pulled up outside (so his tracker shows he was here) then drove off. All picked up on my video doorbell”

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Posted 11 months ago

“Why is no one taking note of how bad this company is? It is pointless to have a review system that is merely for venting. There is obviously something wrong with this company and budinesses are bearing the brunt of their incompetence. Parcel damaged, I have to contact the supplier not and deal with redress, totally unacceptable, how are they still in bussiness? Sort this out someone???”

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Posted 11 months ago

“Next day delivery took 2 days, then on the 2nd day they left the sorry we missed you, without ringing doorbell. It makes me not want to use vendors that use these clowns for delivery.”

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Posted 11 months ago

“Worst company,never deliver on time and most of the times on wrong day,won't recommend”

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Posted 11 months ago

“Worst customer service and Delivery Driver and DPD as a whole. Sender sent it to my old address but fortunately a friend of mine lived close by. Diverted the parcel to my friend's address, and on the delivery day my friend was home. The DPD Driver knocked on the door, and my friend went to get the parcel and within 10 seconds the driver was gone with my parcel, left it in the local post office. And now the post office won't release the parcel to my friend, when he is presenting the collection barcode and his ID. Now, apparently they need my ID, how will my friend have my ID and I am clearly 200 miles away from that address. So, my parcel is left in Southampton's Post Office and it's stuck there and waiting it to be returned back to sender. A little help could have resolved this, allowing my friend to receive that parcel and send it to me, but no DPD's new protocol has f***ed it up, and no one is willing to help. Worst courier company, and unprofessional and unhelpful drivers and customer service. Shame on you DPD. if there was 0, i would have given 0 stars.”

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Posted 11 months ago

“Order from shein china with label shows contents delivered to johannesburg while i and whole family where in Dullstroom Inn having a meal !! Tracking shows it Signed for by the name on the delivery label who was in Dullstroom at that time ?? The DPD delivery guy is a Total liar and a thief all calls unanswered by DPD and all emails have been totally ignored This companies couriers are ROGUES AND THIEVES AND THEIR OFFICE STAFF ARE UNRESPONSIVE”

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Posted 11 months ago

“I haven't had a problem with a delivery from an Amazon order for nearly 20 years... and then Amazon start using DPD! I placed several orders this week and out of 6 parcels due to arrive, 2 came with an Amazon driver - left in our front porch, 1 came with Evri - left in our front porch, 1 came with the Royal Mail - left in our front porch, but unfortunately 2 came with DPD - card left in our front porch to say they couldn't deliver them, with one parcel being left at a local shop which closes before I finish work during the week and is also closed at weekends, and the other parcel being taken to their depot 20 miles away. When I called to ask why the driver didn't just leave the parcels I hit a brick wall. I mean, he opened the porch door and went inside the front of the property to leave a card! It beggars belief. Their customer skirmishes department refused to take any responsibility and stated that company policy was to only attempt delivery once, after which time it's the recipient's problem to track down and collect the parcel from wherever the driver has decided to take it. They claimed that it was my fault that the driver didn't leave the parcel, because I hadn't bothered to set up an account on the DPD website and detail my preferred delivery options there. As recipient it's not like you even know which courier will bring your parcel from Amazon - they make that choice. You only become aware who the courier is when the delivery is made. I pointed this out to their overtly rude operator who just told me they weren't going to argue, that it was my problem and promptly hung up on me. I reported their terrible service to Amazon customer support who were their usual helpful selves. They refunded me for the order without question and said they would arrange for DPD to return the parcels to them for restocking. I explained that I'm now reticent to order anything from Amazon in the off-chance it is sent with DPD and that their association with such an awful courier will have a negative impact on their business in the longer term if this is standard practice for DPD. I was assured my concerns would be reported through the correct channels at Amazon and fingers crossed somebody in an executive position will reconsider their contract with this terrible courier company.”

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Posted 11 months ago

“I just had a parcel delivered to a safe place but it was not even left there. Dpd delivery people are not honest please companies don't use these people please save your customers please”

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Posted 1 year ago

DPD is rated 1.1 based on 5,219 reviews