DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,359 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give a zero stars if possible. First attempt "oops issue has arisen at our depot will update you within 24 hours". 1 week later not been updated. Find out seller has requested they return the item as not delivered. Re-order. "sorry we missed you" without even attempting delivery, plus a photo of a curbside and hedge that is not even in the vincinity of the delivery address. Customer Services made every excuse possible, changing their story every time, which even a toddler would be able to rip apart .... promised that it would 100% be delivered next day. Just received another "oops" message saying "your parcel is delayed due to unexpected issue". Tracking says it never went back to the depot. I am amazed at the shocking lack of customer service when I have spoken with them "through chat", and the fact it is very obvious that someone within DPD has either lost the package and they can't own up to it, or it has gone "walkies". Don't touch DPD with a barge-pole. Even Evri are better !!!!!”

Helpful Report

Posted 1 year ago

“Horrible customer service. My parcel to the US was lost by DPD. They have not come back to inform me about their 'investigation' and don't respond to my request for reimbursement. Their customer service phone number does not allow to speak to an agent. Not reimbursing me amounts to fraud! Any advice is appreciated.”

Helpful Report

Posted 1 year ago

“DPD is one of the worst parcel services in the UK with very poor customer service. It's the fourth time the driver has ignored delivery details and marked the customer as unavailable. DPD UK, if you don't take action, having a customer service agent like Anikit will only bring you more one-star ratings. Recently, I had to wait four hours for your support team's response on WhatsApp chat. Anikit only gave me 20 seconds to disconnect the chat, which I believe he is doing to everyone, and it's a shameful practice. Please take a look at the chat. It's such a shame.”

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Posted 1 year ago

“Damage , dead flowers delivered, box crushed and open, driver did not ring door bell just left box open on step. He took a photo of house number but not box as well. Poor service, will not use again.”

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Posted 1 year ago

“Worst delivery service ever”

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Posted 1 year ago

“Their driver left my delivery at another address out their door, and stated we sign for it. A total fraud, disgusting. This is the second time the same driver did this. Stay well clear of this company: Parcel No. 1550 1554 347 415 G Your parcel has been delivered and received by NI MOUH at 13:16 on Wed 06 Dec 2023”

Helpful Report

Posted 1 year ago

“DPD Zero stars - on reading other reviews of this company I can see I'm not alone in experiencing their totally appalling 'service' or should I say lack of it. Driver Drogo was late and it appeared that he had no intention of actually collecting my parcel. He allegedly knocked on the door -we didn't hear it but my partner saw him at the front door and called me to answer. In the time it took for me to rush out and ask him to collect - less than 1minute - he had cancelled the pick up and initially refused to take the parcel, which my partner had brought to the van. After an altercation that took place over approx 30 minutes, where I stood in front of his van and asked him to contact his supervisor to reverse the cancellation. We also tried to contact DPD Chelmsford ourselves, but to no avail, either by phone or email. Drogo decided to take the parcel but said that he would not accept responsibility.”

Helpful Report

Posted 1 year ago

“DPD are obviously running their business without enough drivers. I've had repeated deliveries where the delivery date is pushed back by a day or two - there have been so many that these are the norm not the exception. I was expecting 2 parcels today. Both arrived at my local delivery hub overnight. Both showed an expected delivery for today, only to be later told that one of the parcels will be delayed until tomorrow due to unforeseen issues in my area (presumably nobody bothered to put the parcel with the one that IS being delivered and miraculously managed to avoid the unforeseen issue) My delivery window given today for the miracle parcel was between 3:14 and 4:15 - It is now 6:24 and the DPD app reports that the driver is "running a little behind and will be with you shortly" in 1 hours time. Luckily I'm not expected at work this week but that could change, meaning I've got to go through the hassle if rearranging the delivery and risk that being pushed back too. It's just shoddy, frustrating and a massive inconvenience.”

Helpful Report

Posted 1 year ago

“Waste of time! They lie and drivers deliver to the wrong address and make up excuses. Multiple attempts to deliver my package and nothing. Lies stating package was declined, package delivered.. package on route. Their app, drivers, call centre and even management are a waste of breath. Yep even management. They called and said yes driver deliver to the wrong address - 2 miles away! And you will have to go get it. After finding house the package wasn't even there.. wrong address! Pathetic and I will never buy anything from anyone who uses DPD! angry about this disorganised company is an understatement.”

Helpful Report

Posted 1 year ago

“Poor customer service. Poor delivery and even worse support!!! Do not recommend”

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Posted 1 year ago

“Driver could not be bothered to go around back of property. Took a photo of the wrong door and missed out the door number because it was wrong number.”

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Posted 1 year ago

“My parcels never arrived, dad informed me that I was not home which was not true.parcel went back to sender. No proper complaint procedures. Avoid this company!”

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Posted 1 year ago

“Had three deliveries from Gusto, two were DPD. Both were delivered to wrong addresses. When I phoned DPD to ask where they were I was told they knew where they were but could not tell me, other than they we near, so I should go out and look around to see if I could find it. If not contact the seller, then he laughed.”

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Posted 1 year ago

“Tell lies no parcel delivered today or yesterday avoid DPD at all cost”

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Posted 1 year ago

“The worst courier company in UK. The driver just put on the photo of his hand and showed 'we missed you' when I am waiting the whole morning at home. This is the second time I encountered this problem with DPD out of 3 deliveries I got but I never had such experence from other courier companies. It seems this is a very common problem with DPD judging from other users' comments. They should take it more serious toward the drivers who did this.”

Helpful Report

Posted 1 year ago

“Dpd driver a liar as sent photo of road with little snow on?? What a excuse for not delivering, I’ve had half a day off work, to sought out other deliveries today which I’ve received from Amazon and also my shopping delivery from Tesco and Iceland drivers who managed to deliver to me,, i have ring doorbell evidence of these deliveries, but yet your dpd driver is a liar, jobsworth, that cuts corners and cannot do his job, why not employ someone that can do the job, will be putting full complaint in to dpd and also putting it on the internet and going to local press”

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Posted 1 year ago

“They said they “tried” to deliver my package. Been home all day and my doorbell has NOT rung. Asked for assistance on online chat- waste of time!”

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Posted 1 year ago

“Rubbish Rubbish Rubbish, horrible customer service, in case you are lucky and find someone, unprofessional drivers, prefer to send my parcel with the pigeon.”

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Posted 1 year ago

“I have been waiting for a parcel that was already delayed by a week. I wasnt at home but spoke to the driver on my Ring doorbell and asked him to leave it in my ‘safe place’ and i told him where my safe place was. He would not leave the parcel even though i said on camera that I took responsibility and would be home in 5 minutes. He still didnt leave the parcel. I phoned customer services and told them, they told me that it has to be logged on the system for the safe place and told me that the driver wouldnt return even though he would still be in the area. Not impressed with dpd on this occasion!”

Helpful Report

Posted 1 year ago

“What a disaster! Delivered to the WRONG TOWN!!!! After my first notification, I called them, spoke to them, explained they had the wrong address. No problem, they said, we'll fix it. And today, I get notified it has now been delivered - to the earlier wrong town. Each time I expect a parcel from DPD, it is a disaster.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,359 reviews