DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,227 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Mehran

Aleksandar

Anonymous

Deborah West

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful. No one to speak to or contact. I gave them an alternative address as I wasn't in the first time and wouldn't be in the next day due to work commitments. I received a text message to confirm new address details and new delivery time, then I got a message no one home? My mum had been waiting in all day and when I spoke to JD customer service, DPD told them they'd tried to delivery at the alternative address, yet a picture was sent of my house when the driver had said no one was home,which was suppose to be at my mums address? So the driver had gone to the wrong address! I then received a message saying re delivery on Saturday 25th, two minutes later they changed it to return to sender. So now I haven't got the items for my sons birthday and there is absolutely no one to speak to on the number provided.”

Helpful Report

Posted 1 year ago

“The worst company around”

Helpful Report

Posted 1 year ago

“I was expecting a package today. I received a message at 11:33 that my parcel will be delivered between 11 and 12. 2 minutes later at 11:35, I received a message that a delivery attempt was made and missed me. This is a complete lie. None tried to deliver my package. On top of that there is no way to contact DPD. If you call the number it is basically an automated message.”

Helpful Report

Posted 1 year ago

“Firstly, I am forced to award 1 star to start a review. Overall rating is therefore 0.2 not 1.2. Does that satisfy you DPD? No idea of the quality of Supplier's products, and I do sympathise as the reason is down to their poor choice of DPD as their delivery agent. Our order for a quite expensive pair of shoes was placed 19th November and I set my delivery option “leave in selected safe place” same day. The only delivery option was “express 1 to 2 day” for £9. DPD advised delivery 20th and delivery advised that day. It never arrived (how can this be when safe place specified?). Delivery advised 21st, this time with a time window. Text received “Sorry we missed you, won’t be back today”. My safe place was still here. Delivery advised 22nd with delivery window, we waited and watched. Ten minutes into window, text arrived “Sorry we missed you”. No DPD vehicle had passed the house, and the safe place was still where it had always been. 23rd, 4th attempt, delivery advised, and time window given, this time with a tracking map. Delivery text was received mid-window, “Sorry we missed you” which was sent whilst the delivery vehicle was 3 miles and 11 drops away. The safe place remains where it was, undisturbed. I have cancelled the order for a product we are never likely to see. Whilst I have had emails from “Dear Frances”, DPD have made no effort to contact me. Dear Frances, beware with whom you associate, they may ruin your business! At time of writing, I am awaiting refund for the undelivered goods and service not provided”

Helpful Report

Posted 1 year ago

“Disgusting service. Paid for GUARANTEED next day delivery, hour slot of 9:42am till 10:42, driver is Zoltan. Firstly the driver didn’t even come to my door then I get a notification saying “sorry we missed you” but absolutely NO delivery attempt was made. DISGUSTING service. Don’t bother using them or paying for next day. Pathetic company .”

Helpful Report

Posted 1 year ago

“Basically stole my package and refused to do anything about it.”

Helpful Report

Posted 1 year ago

“It’s now the fourth day they have arranged to pick up my parcel, apparently my driver ( Harris ) said he’s turned up on all four occasions but I have failed to get the parcel ready for collection, whatever that means, I suspect Harris is not one of life’s grafters and decided a nice lie in followed by lying about his attempted pick up was a better bet than working, I will never use this disorganised company again, truly useless 😩”

Helpful Report

Posted 1 year ago

“I work from home, waiting for a delivery today 23rd Nov 2023 driver turned up took a photo from inside of the van then drove off, I then recieved a message stating the driver ran into difficulties while attempting delivery! oh really what difficulty was that? Laziness is the difficulty. Why are DPD such a bad company everything I get something delivered by them via amazon it never arrives! inept.. I work from home, I have an intercom with a video and automatic entry system the guy never even got out the van. Astonished but not in a good way.”

Helpful Report

Posted 1 year ago

“delivery driver 1550 excellent service.”

Helpful Report

Posted 1 year ago

“Tracking number ending 6391 I was informed my delivery would arrive Friday I received notification no access . I live in a sheltered housing complex which has secured entry system and the buzzer certainly didn't ring I was told delivery would be Monday and to check on the app .Monday came and went no delivery phoned again asked the lady to leave a comment I was disgusted with the service this morning Wednesday I received notification it would be delivered by 8.50pm as a disabled person I think it's a disgrace expecting anyone to wait up till 9pm for a parcel we are now 8.20 pm my pain is terrible I will never buy from a company that uses them SHOCKING COMPANY”

Helpful Report

Posted 1 year ago

“Yet another delivery to a random address that is not mine and keep quoting GDPR as their reason to not be able to help. I'll do my best to make sure I don't order from a company that uses them.”

Helpful Report

Posted 1 year ago

“Such a horrible company . I was waiting for a north face parcel through did. As I always had bad experiences from dpd I was waiting for the parcel exactly on the time slot given. Just at the start of time slot I got a text saying I wasn't at the property which is a clear lie. There was nobody even tried to deliver I got cctv showing the same. When contacted dpd to report as always they will investigate it but I won't be able to know the outcome as this is an internal investigation”

Helpful Report

Posted 1 year ago

“I'm adding DPD to my list of incompetent organisations. My wife ordered a wash basin and cabinet from Amazon which was to be delivered by DPD on Tuesday the 24th of October, items we needed as we were in the process of 'modernising' our bathroom. The DPD driver Darrell came to our house during the afternoon of said Tuesday, knocked on our front door but couldn't get an answer. If Darrell had rang our doorbell my wife would have heard, she was at that point in our bathroom upstairs paintng so didn't hear him knock on ther door. We have a very loud doorbell that we can clearly hear from the upstairs of our house. I know that he didn't ring our doorbell because I checked my CCTV which clearly shows the bell push and for some reason Darrell the DPD driver didn't go near it. Darrell, the DPD driver left a calling card, I checked the DPD website and the parcel's were going to be delivered the following day, Wednesday the 25th of October. Wednesday came and by the afternoon no parcel's had arrived so I checked DPD's website again which said that Darrell, the DPD driver couldn't find our house despite the fact that the previous day Darrell did find our house because he put a calling card through our letter box! I'm now wondering if Darrell the DPD driver can even find his way home at night? Anyhow I rang DPD and spoke with someone named Suyod who promised to contact my local DPD depot and have Darrell redirected back to my house to deliver our parcel's on that same day. Well that didn't happen so I suspect Suyod lied to me. I aslo went on DPD's online chat thing and spoke to someone called Mohd Iliyas who only apologised and couldn't help in any other way saying that she wasn't able to contact my local DPD depot so DPD's online chat is a waste of time also. My conclusion is that DPD are yet another incompetent organisation run by incompetent people!”

Helpful Report

Posted 1 year ago

“Spoke to advisor on chat who closed the chat as I didn't respond quickly enough - fastest finger first! Parcel appears to have been misrouted twice and as it's a replacement mobile phone, I've stayed in for 2 days as it's urgent. Frustrating!”

Helpful Report

Posted 1 year ago

“They said our driver missed you, but they never attempted the delivery because I was at home waiting for the parcel. They do that ALL THE TIME — the worst company in the world.”

Helpful Report

Posted 1 year ago

“Missed my delivery the first time even though I was at home. Then asked to deliver to a DPD locker and that didn’t happen either as the driver couldn’t locate their own lockers. Seriously? Also, no notification or email was sent to inform me about this. I needed the parcel urgently as I was going away the next day and this has completely ruined my time away. Called DPD the next day to see if they could redirect it to Bournemouth from Exeter and they told me they couldn’t redirect or provide any compensation for the inconvenience. Absolutely useless delivery service. Don’t know why people use them. Why don’t you provide the driver with the customers number to call them like Amazon do? If you are interested in improving your service, the reference number to my complaint is 109904316 By the way your app is pretty useless.”

Helpful Report

Posted 1 year ago

“Completely awful service. All I asked was they picked up a parcel from a hotel and take it to another address. That's what they are meant to be good at. The parcel is still sitting in the hotel loading bay as requested with labels on. They failed to collect TWICE. Then claimed there was nothing to collect. They have no customer service, they subcontract their collections, and have no idea what is going on. DO NOT USE THIS SERVICE if you ever want to see your parcel or your money again.”

Helpful Report

Posted 1 year ago

“Company opened my item and stole my package. 500$ item gone just like that. Faked my signature. Do not sent packages with this company. It’s a scam!”

Helpful Report

Posted 1 year ago

“A complete fraud! As other complainants below have commented their complaints procedure is a lie. The phone lines cut you off and nobody responds. Just prerecorded nonsense. The website is deliberatley obfuscatory and nebulous and sends you round in circles. My parcel was not delivered and neither was a collection card left. I received a message saying that I had received it (false especially as I use a storage unit to collect mail etc.) from "Emma" and that it also gone back to the depot. Both can't be true. The so-called "chat" option is obviously automated and just stops communication. Utter liars. Next step Citizens Advice.”

Helpful Report

Posted 1 year ago

“Pathetic, failed to deliver, got an e-mail from IKEA saying my order had been cancelled. They tried to say I had stipulated click and collect which I hadn't, kept getting e-mails from DPD saying they would deliver that day, then the next day another e-mail saying they would deliver next day. Shambles.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,227 reviews