DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,228 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

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Deborah West

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Anonymous // 01/01/2019

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“Shocking delivery service , don't ring back , ignore directions , dump parcels anywhere , AVOID!!!!!!”

Helpful Report

Posted 1 year ago

“My parcel should have been delivered to my home address but your company took it upon yourselves to have it delivered to the Post Office in the next village. The item in question was bulky and due to my having mobility issues the whole idea was for it to be delivered to my home. This is the second time this has happened to me. I tried using your app to chat to a customer service personnel but when it came to my turn to chat the app wouldn't allow me to. Kept saying DPD was not responding. An absolute shambles. Before I order anything from a company on line I shall check if its with your selves. If it is I will not order the goods.”

Helpful Report

Posted 1 year ago

“Their deliverymen consistently dumps the packages in public areas without ringing doorbells. 2 of my 3 orders I found at the entrance of apartment block by sheer luck, but the 1st one is definitely stolen. I have been in contact with them for over 10 days now. They sent me a "your parcel was delivered!" email even though there was neither a note nor a parcel delivered to me (I was at home the whole day). There was even a fake delivery note with my name written incorrectly and fake signature, a few days later the fake delivery note disappeared from system.. A few days later they claimed the parcel was delivered to a neighbour and gave an address on another street. I went to the address and unsurpsiringly the resident had not received anything in my name. Finally they just sent me an email advising me to tell the seller to open an investigation... The seller is ColumbiaSportswear, which will probably take another few weeks to process. It was a Black Friday item for winter and even if i get a refund (probably in about 2 months) i will have lost a lot of money. From now on i will NOT shop online from companies using DPD, so columbia sportswear is off the list too.”

Helpful Report

Posted 1 year ago

“Paid for next day nothing shows up customer service haven't got a clue I spent a lot on amazon never again the same trouble with them on ebay still waiting for a lot of my money back the time I've wasted using amazon and ebay is not worth it.”

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Posted 1 year ago

“I waited all day to receive my parcel. The driver been my area but he didn't my parcel. I got worst experience ever. I lost my time.”

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Posted 1 year ago

“The worst delivery company ever”

Helpful Report

Posted 1 year ago

“I have had to report DPD to the police I have had to report DPD to the police. It is a potential LGBTQ issue of discrimination against me by drivers. Two of their drivers, Daniel and Leigh operating from the Roche Depot in Cornwall are deliberately not delivering to my address. They are lying to me, the seller and their employer saying they did and providing photographs that are not of my house. They are not delivering to the pick up point either, deliberately with-holding my delivery. The pick up point is an off license with a very rude and nasty proprieter that is two miles away and that I don't use. They have messed up many transactions for me and sellers, in the thousands of £ now. I have no option but to report them to the police for this. That has now beeen done today.”

Helpful Report

Posted 1 year ago

“I expected a delivery today, was home waiting for the driver when out of the blue I got a "Sorry we missed you" text. The guy didn't even attempt to deliver my parcel. From now on I will always check when I buy stuff and if they use DPD I won't shop there for sure.”

Helpful Report

Posted 1 year ago

“I reluctantly have to give one star as 0 stars is not an option. My delivery was due and I was tracking it on the website. It was showing as being with me in the next half hour. And then the status suddenly changed to 'Item refused'? Really? The delivery was not attempted so how can it have been refused? The driver is not telling the truth. Very disappointing that the company employs dishonest staff. I tehn called the support line who advised that they have asked the local depot to redeliver the following morning as priority. Nothing arrives and when I check with the support line no delivery has been arranged. Incompetence and dishonesty. I will always check when I buy good from now on, and if they use DPD I will shop elsewhere.”

Helpful Report

Posted 1 year ago

“I receive a parcel from DPD I missed the doorbell twice as I didn’t hear it and the kind DPD driver came back again half an hour later to triple check I wasn’t in - he saved me having to drive to the local shop the next day. Thank you! I cannot find his name unfortunately!”

Helpful Report

Posted 1 year ago

“Said I was not home...been in all day..no calling card left...They did not even attempt to deliver 😡”

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Posted 1 year ago

“Deliver to wrong address”

Helpful Report

Posted 1 year ago

“Driver said he got no answer I didn’t even hear the door I don’t think he called then he delivered my package to a post office in the next town and I don’t drive so I have now got to get a taxi there and back to pick it up after paying £5 for delivery horrible company to deal with”

Helpful Report

Posted 1 year ago

“anonymous buyer did not get his nike goodies. i am extremely disheartened by this atrocious behaviour from this company. i will definitely NOT be recommending this company to other people. it's 2023 for god's sake and you still can't do your job properly.”

Helpful Report

Posted 1 year ago

“md73605058, order from Michael kors 0522 8739 723 413 my delivery number from Dpd too time off to be home no one turn up, the I get a message to say no one was in, it's not the first or second time, the company need to hold these drivers to account. No driver turned up, and on the app it's the AI no one to speak to.”

Helpful Report

Posted 1 year ago

“Utterly useless courier company! How they’re still in business must be the 8th wonder of the world. They’re yet to deliver my parcel (on the 6th day), even though I paid for a next day delivery service. To make matters worse, I was the one who contacted DPD first, as I didn’t receive confirmation that my parcel was delivered or the whereabout on the 2nd day. When I finally managed to get hold of someone over the phone, I was advised they’re unable to find my parcel, and the only way I could reach the team that can help me was through their chat platform. (You can’t speak to a human, even after your urgent/important parcel has been declared my lost). They advised they would raise a case and solve within 24-48 hours, then they changed their minds to resolving within 7 days! This morning I received an email stating they would hope to resolve my case within 14days. I am shocked at the inconsistencies I have encountered with what is meant to be a logistics company! It is evident they have not put clear processes behind their day to day handlings and or integrated root cause analysis tools to reduce errors! I have never encountered such poor customer service and they have left a very bitter taste in my mouth! Good luck to you if hand your important parcel to these bunch of jokers!”

Helpful Report

Posted 1 year ago

“Sat and waited at home for my package when they gave me a one hour delivery window. Then 5 minutes past the time they promised, I got a text saying 'sorry we missed you, we will leave your parcel at your local pick up point" Which was a lie, because I was home and my buzzer was working perfectly fine (called their support centre, and buzz it to show her it was certainly working, because she was also useless trying to make excuse for them). The driver's name is Abdelhamid, probably couldn't be bothered and picked a random house that they can skip thinking we might not be home... I see a few reviews in the same nature, maybe it's something the drivers are doing. God knows.. If I see what company are using DPD, I won't bother doing business with them anymore... pisses me off.. if they don't want to be there or do their job, go and do something else, stop wasting other people's time.”

Helpful Report

Posted 1 year ago

“Terrible service, waited for my parcel on Saturday, got the txt that I wasn't home ,when I was at home. Waited for the parcel Sunday, same thing got the txt that I wasn't home, when I was. I have door bell, moving sensors veb cam, guess what no one showed up both days. Dpd send a picture of the house to prove that they where there, not my house. Useless service, swindon dpd employ better people. Over the weekend to reach customer service 0 chance .”

Helpful Report

Posted 1 year ago

“Delivered to wrong address with a picture of a white door rang to find out where it is told me to go and ask neighbours no card nothing. We all have white doors in the 100000 of houses.”

Helpful Report

Posted 1 year ago

“Ordered a Christmas present from Nike for my son. Ordered Monday 20th November 2023, delivered Wednesday 22nd November 2023… Great! Or so I thought… The delivery driver (Ruben Pereira) delivered my parcel which was signed for by a Mr Kaleija, to a random address somewhere in Leicester. No location given. No map. My actual address is roughly 40 miles from Leicester near Derby. Phoned DPD 1 hour after the delivery, first call 30 mins, operator hung up whilst I was on hold. Didn’t call back. Second operator told me they’d contact me by the end of the day once they’d spoken to the driver. It’s now Saturday & I’ve not heard anything from DPD. They did however remove the photo of Mr Kaleija signing for my parcel in his dressing gown at lunchtime with a stack of other parcels, which I doubt were for him. Shambles of a company. Scammer drivers. Customer service -5 stars. So DPD I ask you again…. WHERE’S MY PARCEL?”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,228 reviews